Problem
Cause
Solution
The flashing indicator lights
(VX40) or error code (VX50
4WD and VX55 4WD)
appear just after start.
NOTE:
If flashing lights are
accompanied by an error
code on the display, refer to
Control box Error Codes
.
Floating cable may not be plugged
into the control box correctly.
Unplug floating cable from the control box and
reconnect.
Cleaner may not be fully submerged. Remove cleaner from the pool and re-submerge, see
Submerging the Cleaner
.
Cleaner may need to be reset and
begin a new cycle.
Turn control box power OFF, then back ON, then
restart the cleaner.
Propeller may be jammed and not
turning correctly.
Contact Zodiac After Sales Support at 1300 763 021.
Wheels may be jammed and not turn-
ing correctly.
Contact Zodiac After Sales Support at 1300 763 021.
The flashing lights appear
during the cleaning cycle.
Cleaner may be sucking air (lights will
appear after 60 seconds air intake)
Remove cleaner from the pool and re-submerge, see
Submerging the Cleaner
.
The cleaner does not stay
firmly on the pool bottom.
There is air in the appliance casing.
Submerge the cleaner following the procedure in
Submerging the Cleaner
.
The filter canister is full or dirty.
Clean the filter canister, see
Cleaning the Filter
Canister.
The cleaner does not or no
longer climbs the pool sides.
The filter canister is full or dirty.
Clean the filter canister, see
Cleaning the Filter
Canister.
Sides of pool are slippery or slimy.
Although the water seems clear,
microscopic algae, invisible to the
human eye, are present in the pool.
As a result the pool sides become
slippery and prevent the cleaner from
climbing. Check tyres for wear and
replace as necessary.
Do a shock chlorination treatment. DO NOT leave the
cleaner in the pool during this treatment.
On startup the cleaner does
not move.
Not supplied with electricity.
The outlet, the control box is connected to, is not
supplying electrical power. Check that the outlet
to which the control box is connected is receiving
electricity.
Unit is turned ON.
Check that you have started one (1) of the two (2)
programs and check that the indicator for the selected
program is lit. If the indicator light is not lit, turn the
wheels then disconnect the control box and wait at
least 20 seconds before reconnecting. If the problem
persists, contact Zodiac After Sales Support at 1300
763 021.
Cable is tangling in the pool Too much cable length in the water.
Do not unravel the entyre cable length.
Place only the required length of cable in the water
and place the rest on the side of the pool.
Follow the procedure in
Cord Tangling
to avoid and
correct tangled cord.
The cleaner is not cleaning
effectively.
The brushes have become smooth or
the "wear" indicator shows.
Replace the brushes following the procedure in
Replacing the Brushes
.
Filter canister is full or dirty.
Clean the filter canister following the procedure in
Cleaning the Filter Canister
.
Floating cable is excessively coiled or
kinked.
Make sure the floating cable is spread out over the
pool. Ensure the cable is not too tightly wrapped or
coiled when storing. If the problem persists, lay the
cable straight in the sun to relax it and remove kinks.
8.3 General Troubleshooting
The following table lists some of the common symptoms, causes, and solutions for correcting cleaner operation
problems.
H0516700_REV A
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