© ZPCE - EXPERT PARTNER PROGRAM 2017-2018
RV 5480 iQ
ZODIAC
®
is a registered trademark of Zodiac International, S.A.S.U., used under license.
Troubleshooting guide
Control box status
Possible causes
Solutions
•
All LEDs are off.
•
Very bright light
•
Cover the appliance to protect it from the sun's rays and check that the
light indicators turn on.
•
Control box disconnected
•
Connect the control box.
•
Power cut
•
Check that there is power to the circuit breaker.
•
Check that there is power to the socket by connecting another
appliance to it.
•
Internet connection lost
•
Check the internet connection - the network may be down.
•
The LAN/WEB LEDs are not
lit.
•
LAN/WEB LEDs are lit but
the Wi-Fi connection is
non-existent (or spotty).
The "Connection Error"
message is displayed on
the screen in the
iAquaLink™ app.
•
Internet connection lost
•
Weak Wi-Fi signal*
•
The control box is too far
from the home Wi-Fi router
•
Check the internet connection. The network may be down.
•
Ensure that you have a
sufficiently strong Wi-Fi signal
. There are
several ways to check the strength of the Wi-Fi signal:
Unplug the home Wi-Fi router, then plug it back in.
Using a laptop, go into Configuration Panel to see the state of your
network connections. Check the strength of the wireless network
signal on the laptop while looking at the control box.
Install the iAquaLink™ app, using a smartphone or tablet. Check the
strength of the wireless network signal on the mobile device while
looking at the control box. If the Wi-Fi network is weak, install a Wi-Fi
extender.
Use an app dedicated to analysing the Wi-Fi connection
•
On initial set-up, place the cleaner's control box as close as possible to
the home Wi-Fi router (box). Do not use a power extension cable, then
repeat the configuration steps:
Once the LAN/WEB LEDs light up, plug in the control box near the
pool.
If the LAN/WEB LEDs do not light up, plug in the control box again as
close to the house as possible.
If the LAN/WEB LEDs still do not light up, install a Wi-Fi extender.
