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Troubleshooting
If you experience a problem with your Kontiki 2, please follow the troubleshooting steps below to
restore performance. For further assistance, contact Technical Support at 1-800-822-7933 (US/Mexico) or
1-888-647-4004 in Canada.
Problem Solution
Cleaner does not move or moves slowly.
Note: In water 60° F (16° C) or less, it may be necessary
to increase flow to compensate for the reduced flexibility
of the hose and diaphragm.
• Ensure FlowKeeper Valve is installed with arrow
pointing down towards skimmer pipe.
• Adjust FlowKeeper Valve to increase flow to cleaner.
• If pump has two speeds, make sure it is on high.
• Clean baskets and filter.
• Check diaphragm for blockage or wear damage.
• If the pool has multiple skimmers, verify that the
skimmer not connected to the cleaner is closed.
• Check for air in system. If water level in pump basket
drops or you see excessive air bubbles in the pump
basket or coming from the return lines, there is air in the
system. Check hose connections, tighten all fittings at
pump and check gasket in pump basket for wear.
Cleaner patterns, do not cover entire pool.
• Ensure return fittings are directed down. Add a
return diverter if necessary.
• Make sure hose does not have memory from being
coiled. Lay in sun to straighten.
• Confirm proper hose length.
• Order a hose deflector set, part #W24209.
• Use flow from return jet to guide cleaner.
Cleaner gets stuck at steps.
• Use flow from return jet to guide cleaner.
• Confirm proper hose length.
• Lower the FlowKeeper Valve setting to reduce
flow to the cleaner.
• Order larger (16”) wheel deflector, part #W46155.
Cleaner moves extremely fast or climbs walls. • Lower the FlowKeeper Valve setting to reduce
flow to the cleaner.
• Open a second skimmer if there is one.
