Product Manual - ZMORPH i500
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14. Help and support
14.1 Support request
In concern for Zmorph Fab customers, our company provides technical support to solve the problems.
In case of problems with the machine, review the troubleshooting suggestions in this instruction. If the
information provided with the instruction is insufficient you should contact your local supplier from
which you bought the machine or contact directly Zmorph Technical Support by submitting the request
on the website:
support.Zmorph3d.com/hc/en-us/requests/new
Before you submit the request please prepare all of the required information:
▪ Machine serial number.
▪ Firmware version of the machine.
▪ Error name if it occur in front LCD screen.
▪ Video or photo which shows the problem is not required but it will help us to solve your problem
faster.
If you have a print-quality problem, please provide information like:
▪ type of material,
▪ material producent,
▪ used toolhead,
▪ attached .gcode file,
▪ slicer you used for preparing the .gcode file.
Help and support
