38
8010001002
X Series User’s Manual
Chapter 4 Troubleshooting
Miscellaneous
Vertical blank lines
Continuous vertical blank lines in printout indicate a dirty or faulty printhead as shown below:
If the problem cannot be solved by cleaning the printhead, replace the printhead.
The host shows ‘Printer Timeout’
1. Check if the interface cable is connected.
2. Check if the printer is turned on.
If the situation remains unsolved, please contact your reseller or our customer service engineer.
The data has been sent, but not printing
1. Verify you have chosen the correct Windows printer.
2. Reset the printer.
If the situation remains unsolved, please contact your reseller or our customer service engineer.
Print quality problems
1. Adjust Print Darkness setting.
2. Adjust Print Speed setting.
3. Clean the printhead and platen roller.
4. Make sure the correct media/ribbon is loaded.
5. Use only high-quality Media, replace if necessary.
Recovery
After the corrective action is taken press the CANCEL key to clear the alarm, the printer will get back to
work automatically.
Others
Contact a qualified Service Engineer from your reseller or ZMIN Technologies for troubles that persist
or are not covered in this section.
SHENZHEN ZMIN TECHNOLOGIES CO.,LTD.