WARRANTY
Failure to secure certified warranty service per these terms will result in a forfeiture of the remaining
warranty. Out-of-pocket payments will not be reimbursed unless prior approval is received from
ZLINE and/or ZLINE-certified service contract partners. Unapproved out-of-pocket payments
for service will not be reimbursed. All warranty procedures must be followed to maintain
warranty coverage.
If a product qualifies within the service window provided under these warranty terms, and ZLINE
is unable to repair the product or a defective part of the product after a reasonable number of
attempts, ZLINE reserves the right to offer to replace the defective part or the product or provide
the original purchaser a full refund of the purchase price of the product (not including installation,
removal, or other charges that were not included in the original purchase price).
The original purchaser of the product must provide the original proof of purchase, including the
purchase date, when filing a claim to obtain replacement parts, service, or refunds. Additionally,
the original purchaser of the product must provide the serial number of the product when filing a
claim to obtain replacement parts, service, or refunds.
This warranty shall not apply to any ZLINE product in which the original factory serial number
has been removed, altered, or cannot be readily determined for any reason. Further, ZLINE is not
responsible for damage resulting from, but not limited to: shipment, delivery, or improper installation;
negligence or improper maintenance, misuse, or abuse of the product; unauthorized alteration,
modification, or tampering with the product; accident, fire, floods, pest infestations, pandemics,
natural disasters, or any other unpreventable or unexplained acts of nature, commonly referred
to as “acts of God”; flare-up fires or damages caused by improper electric supply, electrical line
current, voltage, or power surges; and service to correct installation not in accordance with the
instructions contained in ZLINE’s product manuals and/or with local government codes.
In the event service is dispatched, and it is discovered that the reported issue is not covered under
warranty based on the disclaimers above, the customer will be responsible for all service fees.
Failure to pay these fees will result in the forfeiture of remaining warranty coverage.