ENGLISH
12
Neptune 2 Rev.1.0
2.0 Warranty
THIS GUARANTEE DOES NOT AFFECT YOUR LEGAL RIGHTS IN ANY WAY.
Sunrise Medical* provides a guarantee, as set out in the warranty conditions, for products to its customers covering the
following.
Warranty conditions:
1. Should a part or parts of the product require repair or replacement as a result of a manufacturing and/or material fault
within 24 months, then the affected part or parts will be repaired or replaced free of charge. The warranty will only cover
manufacturing defects
2. To enforce the warranty, please contact Sunrise Medical Customer Service with the exact details of the nature of the
difficulty. Should you be using the product outside the area covered by the Sunrise Medical customer service agent,
repairs or replacement will be carried out by another agency as designated by the manufacturer The product must be
repaired by a Sunrise Medical designated Customer Service agent, (dealer).
3. For parts, which have been repaired or exchanged within the scope of this warranty, we provide a warranty in
accordance with these warranty conditions for the remaining warranty period for the product in accordance with point 1).
4.
For original spare parts which have been fitted at the customer’s expense, these will have a 12 months guarantee,
(following the fitting), in accordance with these warranty conditions.
5. Claims from this warranty shall not arise, if a repair or replacement of a product or a part is required for the following
reasons:
a.
Normal wear and tear, which include but is not limited to the following parts where fitted; batteries, armrest pads,
upholstery, tyres, brakes shoes, ferrules, etc.
b. Any overloading of the product, please check the CE label for maximum user weight.
c. The product or part has not been maintained or serviced in accordance with the manufacturer’s recommendations as
shown in the user instructions and/or the service instructions.
d.
Accessories have been used which are not specified as original accessories.
e. The product or part having been damaged by neglect, accident or improper use.
f.
Changes/modifications have been made to the product or parts, which deviate from the manufacturer’s
specifications.
g. Repairs have been carried out, before our Customer Service has been informed of the circumstances.
6. This guarantee is subject to the law of the country in which the product was purchased from Sunrise Medical“
* Means the Sunrise Medical facility from which the product was purchased.
Additional Notes For Australia Only:
i. For goods provided by Sunrise medical Pty Ltd in Australia, our goods come with a guarantee by Sunrise Medical that
cannot be excluded under Australian Consumer Law.
ii. You are entitled to a replacement or refund for a major failure and for compensation for any foreseeable loss or damage.
iii. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure
does not amount to a major failure.
iv.
The benefits to you given by this warranty are in addition to your other rights and remedies under a law in relation to the
goods to which the warranty relates.
Life expectancy
We estimate a life expectancy of five years for this product, provided that:
• It is used in strict accordance with the intended use as set out in this document.
• All maintenance and service requirements are met.
The estimated life expectancy can be exceeded if the product is carefully used and properly maintained, provided that
technical and scientific advances do not result in technical limitations.
The life expectancy can also be considerably reduced by extreme or incorrect usage.
The fact that we estimate a life expectancy for this product does not constitute an additional warranty.