19
INSTALLATION INSTRUCTIONS & USER MANUAL
210011 V2.02 MAY 2018 -ZIP ES
TECHNICAL SUPPORT
TEL: 0345 6 005 005 EMAIL: SERVICE@ZIPINDUSTRIES .CO.UK
WWW.ZIPWATER.CO.UK
Problem
Possible cause
Solution
No water flows
Water supply is turned
off
Open the main water valve / shut off valve
Water flows
more slowly than
expected
The aerator insert is not
fitted
Fit the correct aerator insert, see Fig. 5
Water pressure is not
sufficient
Check the water flow pressure,
authorised technician to check the water flow
adjustment, see Fig. 11
Dirt in the pipes
Remove any dirt from the
filter, valves and / or taps
The heater
switches itself on
and off
Water pressure is
varying, flow rate is too
low
Remove any dirt, increase the flow water pressure,
close other taps, open the shut off valve further
Water remains
cold
Water pressure is not
sufficient
Authorised technician to adjust the
water flow see Fig. 11
Open the shut-off valve
Fit the correct aerator insert, see Fig. 5
Check water pressure
Dirt in the inlet or outlet
Remove dirt from the inlet and outlet
Temperature sensor
defective
Replace temperature sensor
(authorised technician)
Heating element
defective
Replace heating element (authorised technician)
Hot water
temperature
varies
Supply voltage varies
Check the supply voltage
Water connections
reversed
Check installation
Hot water
temperature
too low & 1 LED
flashes
Flow rate is too high
Adjust the flow rate, see Fig. 11
(authorised technician only)
Inlet temperature is
too low
Adjust temperature
potentiometer, see Fig. 10
(authorised technician only)
FAULT FINDING
If the connection cable is damaged, it must be replaced with an original spare cable from Zip by
an authorised technician in order to avoid any hazards.
If you cannot rectify the fault with the aid of the troubleshooting table, please contact Zip
customer service on 0345 6 005 005.