QUICK TROUBLESHOOTING
What can I do if the camera is offline, shut-down or not working?
Please reboot the device to factory settings, then connect the hot-spot
signal and do the Wi-Fi configuration again.
What kind of MicroSD card is required for recording?
The camera supports 8G-128GB MicroSD cards. Please use high speed
class 10 FAT32 formatted memory card. Note that cards above 32GB
come as exFAT, so they need to be formatted as FAT32 using the App.
Why can't use my MicroSD Card for recording?
You should format the MicroSD first before using. If SD card is not
recognized, just remove the card and re-insert it.
Why can't the camera go online?
1. No power connected.
2. Check if your router is working properly.
3. Weak Wi-Fi signal
4. Wrong password in Wi-Fi setting.
Why is remote monitoring glitchy?
You should choose a suitable resolution to watch according to your
internet speed.
Why I can't save to my SD card?
Please make sure you have turn-on the SD card recording function in App,
and the SD card must be formatted at the first time to use it.
If I forgot my password?
Press and hold the reset camera button (see diagram) for 5 seconds to
restore the device to factory setting, then you have to re-connect the
Wi-Fi and set a new password.
Reminder:
The default password for the camera is
123456
. Please change your own
passwords to ensure the security of your camera