ZETRON 4000 Series, Installation Manual

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Appendix B: Troubleshooting
360 025-9533Y
• If no VU meter movement on SEL, check SEL audio present at position's CIC card
test pins (SEL), CCE position punch down block, duplex wall jack AUDIO, and RJ-
11 connection to console panel.
• Check UNSEL audio the same way, but on UNSEL test points. Note: LCD VU
meter does not monitor UNSEL audio by default.
CPS upload or download problems
Check the following:
• Verify cable type. If two ends marked "loop in / loop out" then plug directly to loop
in / loop out ports, not reversed.
• If using the single 6-conductor "combined" cable, verify nothing is connected to the
loop in/out ports on console, because they share same data bus.
• Verify the baud rate and serial port assignment in CPS/CPSW. In CPS, this is set
under UPLOAD, Communications Parameters . In CPSW,
• If CPS or CPSW are used in Windows 2000 or XP, there may be a "serial timeout
error" and/or the console LCD may not show "done" after the download attempt. In
this case, run the
cps4x18.bat
or
cps4010.bat
batch file. These batch files use the
MODE command to fix the serial port baud rate at 9600 and prevent timeout errors.
Siren coming from 4217 on power up
When installing the IntegratorRD system or replacing the PC, you may hear the Model
4217 giving a siren tone out the speaker. This tone indicates that the RS-422 data that the
4217 is seeing was meant for the CCE. There are two different ways to resolve this:
• Swap the CON and CCE data RS-422 cables on the back of the PC, or
• Go into IntegratorRD Console Settings and change the CIC and Audio Panel Comm
Port Settings.
Changes in IntegratorRDPS not showing up on the IntegratorRD display
There are several reasons that changing settings in RDPS does not affect the IntegratorRD
display:
1. After saving the changes in IntegratorRD, The user did not reload the
configuration or relaunching IntegratorRD.
2. More then one configuration file exists and the file that was changed was not the
file selected in IntegratorRD Console Settings.
3. The incorrect configuration number (console number) was selected in RDPS or in
the IntegratorRD console settings.
4. You may have made a change in RDPS that requires an optional software license.
To determine if a valid license is present on the computer, see Obtaining a Zetron
Software License
(P/N 011-0622).