www.zest4leisure.co.uk | 01352 752555 option 1 | [email protected]
IMPORTANT INFORMATION regarding
further treatment: Pressure Treated
products should not have any further
treatment applied for the first 6 months
A guide to understanding the natural characteristics of timber and what to do if you feel there is an issue...
If a particular split or crack becomes visible and is
of concern simply use the “2p Coin Test” as a guide.
There is no need for concern if the coin will not fit. If
the coin does fit in the split, potentially there may be
an issue. In this case, in order for customer services
to investigate the matter fully, it should be reported in
writing to your retailer, along with a clear photograph
showing the 2p coin in place.
“Here at Zest we take any complaint very seriously
and each one is investigated individually and judged
specifically using established guidelines to determine
if it is a justified complaint and whether a replacement
part is required. “
Customer Service Dept.
Knots
are a natural characteristic of timber however a dead
knot may be an issue which can be reported in writing to
your retailer and must include photographic evidence to
support the query.
Sun Bleaching
(from packaging)
& Green Spotting
(Caused by pressure
treatment) are not
causes for concern
and they will fade
over time when items
are placed outdoors.
Neither will affect
the durability of the
product.
Normal splits are
characteristics of timber.
Sun-bleaching & Pressure
Treatment green spotting
will fade in time.
Use the “2p Coin Test”
as a guide.
Knots are
characteristics
of timber.
If you find a dead-knot
email your retailer
including a photo.
Splits & cracks
are to be expected in timber and they naturally
appear in the grain due to changing temperatures and humidity
levels . They are not a cause for concern as they will not affect
the strength or durability of the product.
At Zest we are committed to the environment and we are very proud
to be a Forest Stewardship
®
Certified company. (FSC
®
C114990)
and all timber used has been ethically sourced from responsibly
managed forests.
Timber is a unique and naturally beautiful material with its
own characteristics which makes each piece distinctive.
FSC
®
Certified Products available on request
00273
For Product
Information
