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16 PROBLEM SOLVING: SENSOR 
 

CANNOT BE PAIRED

Follow the instructions step by step in ‘Pairing the Sensor to the app’ (see Point 8).  
If the problem is not resolved, please check both scenarios below, including causes 
and solutions.

16.1  Scenario 1: Sensor is not displayed

If you cannot find your Sensor in the Sensor list

, go through the following causes 

and solutions:

1.1  Sensor is not switched on or 

doesn’t have sufficient battery 

 

Before your HEAD Tennis Sensor 
leaves the factory it is fully charged. 
However, it is turned off to avoid 
running down the battery. When using 
it for the first time, the Sensor must 
be charged in order to power up.

 

Charge your HEAD Tennis Sensor for 
at least ten minutes and then carry 
out the steps in Point 8 ‘Pairing the 
Sensor to the app’.

1.2 It is possible that your iOS/Android 

device does not support Bluetooth 

Low Energy (BLE) devices

 

To transfer data to your smartphone/
tablet, your HEAD Tennis Sensor 
uses Bluetooth Low Energy (BLE) 
technology. In order for it to make 
this connection, your smartphone/
tablet must support BLE. iPhones 
have supported BLE since the  
iPhone 4S. 

 

For Android devices please use free 
tools such as BLE Checker from the 
Google Play Store to check whether 
your device supports BLE.

1.3 Your HEAD Tennis Sensor may 

possibly be paired to another iOS/
Android device at the moment

 

Your HEAD Tennis Sensor can only 
be paired to one iOS/Android device 
at a time.

 

If your Sensor is paired to another 
device, you will not be able to find it.

 

In order to solve this problem, ensure 
that there is no other iOS/Android 
device with an active HEAD Tennis 
Sensor app nearby and connected  
to the Sensor.

1.4 Your Android device cannot locate 

the area

 

For Android 6.0 or higher, location 
recognition must be activated for 
Bluetooth Low Energy scanning. You 
must allow your HEAD Tennis Sensor 
app to access your location and also 
ensure that your Android device can 
locate your current location when 
the app is being used. So that your 
Android device can better locate you, 
we recommend you set your settings 
to ‘high precision’ in the System 
settings > Location > Location mode.

Summary of Contents for HEAD

Page 1: ...1 HEAD TENNIS SENSOR HANDBOOK COM SENSOR ...

Page 2: ...ou can use it together with the HEAD Tennis Sensor app This handbook will give you a wide range of solutions for most problems you may encounter when using the Sensor If you have any questions or suggestions about the HEAD Tennis Sensor please get in touch with us Your HEAD Sensor Team HEAD TENNIS SENSOR POWERED BY ZEPP INSTRUCTIONS ...

Page 3: ... Add first racquet in the app 12 9 2 Add additional racquets 14 10 Profile 15 10 1 Setting up your first profile 15 10 2 Editing a profile 16 11 Modes 17 11 1 Mode PLAY 17 11 2 Mode TRAIN 23 11 3 Mode COMPETE 24 11 4 Mode PRACTICE SERVE 26 12 Sharing Sensor data and images 27 13 Carrying out firmware updates 28 14 Disconnecting the Sensor and editing the Sensor name 29 15 Resetting your password 3...

Page 4: ...e next even between racquets from different generations 2 EXCHANGEABLE Does not change the external appearance of the racquet 3 INTEGRATED 1 KEY FACTS ABOUT THE SENSOR 1 1 Three factors that make the Sensor unique These three special modes set the HEAD Tennis Sensor apart from previous models and make it a unique product 4 ...

Page 5: ...e HEAD racquet models 1 2 Sensor technology The following image gives you an overview of the HEAD Tennis Sensor technology 5 Scan the QR code below with your smartphone to check out the compatible HEAD racquet models ...

Page 6: ...oad the free app on your mobile device from the Apple Store iOS or from the Google Play Store Android Search for the HEAD Tennis Sensor app INSTALLATION TOOL SENSOR MAGNETIC CHARGING CABLE 2 THE SENSOR PACKAGE PARTS INCLUDED ...

Page 7: ...UNT SIGN UP There are three possibilities to login 1 Create a new account To do this enter a valid email address first Then enter your full name and a password Finally agree to the privacy guidelines from HEAD and click on SIGN UP 4 LOGIN Following successful registration you will get a confirmation email to complete the registration process Click on the confirmation link in your email to activate...

Page 8: ...nn klicke auf ANMELDEN und gebe deine gültigen Zugangsdaten ein 5 Einbauen des Sensors in den Schläger Um den Sensor in dein ausgewähltes Racquet zu integrieren gehe folgendermaßen vor 1 Entferne mit Hilfe des beigefügten Montagetools die integrierte Endkappe deines Schlägers 2 Ziehe die Schutzfolie von deinem HEAD Tennis Sensor ab 3 Setze den Sensor an Stelle der Endkappe in deinen Schläger 4 Drü...

Page 9: ... dass die Verbindung zu deinem Head Tennis Sensor vollständig in der App hergestellt Ansicht in der App Gut zu wissen Es ist nicht notwendig den Head Tennis Sensor immer selbst ein und auszuschalten Sobald Du mit dem Bälle schlagen beginnst schaltet sich der Sensor automatisch ein Sobald der Sensor 10 20 Minuten nicht aktiv genutzt wird schaltet er sich automatisch wieder aus 8 Verbindung zum Sens...

Page 10: ...s of your device it will either not be displayed or it will be unable to pair since the app user interface regulates the pairing to the Sensor itself 8 1 Connecting the Sensor and app for the first time To connect your HEAD Tennis Sensor ensure that Bluetooth is activated on your mobile device from the settings menu Once Bluetooth has been activated via the settings on your device go back to the H...

Page 11: ... to connect Sensor button Once steps 1 3 have been completed successfully the Sensor should be paired to the HEAD Tennis Sensor app 3 Click on the displayed Sensor in the list of available Sensors in this case HEAD 287 3 Klicke in der Liste der verfügbaren Sensoren auf den angezeigten Sensor hier H Nach erfolgreicher Durchführung der Schritte 1 3 ist der Sensor nun mit der HEAD T verbunden 9 HEAD ...

Page 12: ...ACQUET IN THE APP 9 1 Add first racquet in the app If you haven t yet added a racquet to the HEAD Tennis Sensor App you will see the following in the app You can add your selected racquet by scanning the QR code on it ...

Page 13: ... der verfügbaren Sensoren auf den angezeigten Sensor hier HEA Nach erfolgreicher Durchführung der Schritte 1 3 ist der Sensor nun mit der HEAD Tenn verbunden 9 HEAD Schläger in der App hinzufügen 9 1 Ersten Schläger hinzufügen Wenn Du in der Head Tennis Sensor App noch keinen Schläger hinzugefügt hast zeig folgendes an In addition to this in the RACQUET SENSOR view you can always see the Sensor s ...

Page 14: ...uet button in the top right of the start screen 2 On the top right click on the gray rotating racquet in the RACQUET SENSOR view 3 Then click on the symbol in the top right of the MY RACQUETS view NOTE Green means a HEAD racquet and an active Sensor are successfully paired 4 Add your chosen racquet by clicking on ADD NEW RACQUET 9 2 Add additional racquets ...

Page 15: ...PROFILE 10 1 Setting up your first profile When you use the app for the first time it will ask you to complete your profile You can now enter your personal information regarding playing hand height and weight ...

Page 16: ... now edit your personalized player profile including your first and last name gender playing hand height weight and profile picture Furthermore in the SETTINGS option of the app you can select the following Edit the RACQUET SENSOR connection Choose between metric centimeter meter etc or imperial inches yards etc units Contact us and FAQs Send us feedback Read the terms of use If you would like to ...

Page 17: ...e bitte vor der Verwendung des SPIELEN Modus sicher dass dein Sensor mit deinem iOS Android Gerät verbunden ist siehe Punkt 8 und dass das kleine Schläger Symbol oben rechts grün leuchtet 11 MODES 11 1 Mode PLAY The PLAY mode was developed for you to use in various scenarios on the tennis court Whether you are warming up for a match working with your coach on a training session playing a relaxing ...

Page 18: ...on You are now taken to a window in which you can start your WARM UP program Once you begin hitting balls the app will automatically show you your last stroke The sensor records your individual strokes already in the warm up phase ...

Page 19: ...the PLAY TRACKING screen and can get started You can put your cellphone away during the entire session Your HEAD Tennis Sensor will register up to 3 800 strokes before synchronizing with your cellphone When you want to end the warm up program and go to PLAY mode and keep a report of the session click on the START A SESSION button ...

Page 20: ...n By clicking on the small INFO symbol you can read the definition of your newly chosen parameter again in this case ball speed You can also change the parameter shown during the current session by holding the large parameter somewhat LONGER and selecting a new parameter You can also see the progress of your newly chosen parameter in the session as well as display the definition ...

Page 21: ...he end of the session click on the Preview button next to the red Stop button To end the session click on the red Stop button and select the option END SESSION Please ensure that your Sensor is paired before ending the session in order to avoid any data loss ...

Page 22: ...riations from your session Furthermore by clicking on the button in the top right you can rename your session or remove it entirely from your history If you would like to review your session at a later period in time you can do this at any time by clicking on the middle history button in your menu list provided you have not deleted the session ...

Page 23: ...ing video by clicking on the three lines on the upper right and then selecting your desired drill from ALL COURSES Do you want to improve your game In TRAIN mode you can improve your game with an ever growing database of drills created by HEAD coaches The TRAIN mode will therefore help you to make that jump to the next level Click on the TRAIN button ...

Page 24: ... TO MY EXERCISES Training finished Then find an opponent Add up to four HEAD Tennis Sensors to a mobile device and compare your data after the match with that of your teammate opponent To use the mode ensure that the Sensor is paired see Point 8 Click on the COMPETE button 11 3 Mode COMPETE ...

Page 25: ...25 You can choose between a doubles or singles match Furthermore by clicking on the Match symbol in the top right you can choose between a three or five set match or a tie break ...

Page 26: ...rve Ball speed Racquet speed Ball spin Backswing time Impact time A good serve is the best way to win a point With the HEAD Tennis Sensor you can analyze your serve See how you move the racquet and when you are hitting the ball in order to perfect one of the most important strokes in the game In order to measure your serve in PRACTICE SERVE mode ensure that the Sensor is paired see Point 8 Click o...

Page 27: ... inkl Sensordaten in den sozialen Netzwerken unter Angabe des folgenden hashtags sensorready Neben deinen Sensordaten kannst Du auch weitere Bilder die Du in Verbindung mit unserem Sensor geschossen hast mit sensorready veröffentlichen Beispiele wie so ein Post aussehen könnte siehst Du hier Did you hit a particularly memorable stroke and you just can t keep it to yourself Then click on the symbol...

Page 28: ...ppears on the screen confirming that the update was performed successfully When apps are updated in the Apple Store or in Google Play a firmware update may also be included Firmware updates improve how precise the Sensor is and can be completed in just a few minutes If a firmware update is available a small red arrow lights up next to the green racquet symbol on the start page To carry out the fir...

Page 29: ...or to edit its name please do the following 1 Click on the green racquet button in the top right of the start screen 2 Click on the screen where the connected Sensor is displayed 3 Click on your Sensor in the list of available Sensors 4 You can now unpair your Sensor edit its name or restart it ...

Page 30: ...ssword open the app and click on LOG IN and select Forgot password Enter the email address you used to register for your HEAD Tennis Sensor account close the keyboard and click SEND You will then receive an email with instructions on how to reset your password ...

Page 31: ... Energy BLE technology In order for it to make this connection your smartphone tablet must support BLE iPhones have supported BLE since the iPhone 4S For Android devices please use free tools such as BLE Checker from the Google Play Store to check whether your device supports BLE 1 3 Your HEAD Tennis Sensor may possibly be paired to another iOS Android device at the moment Your HEAD Tennis Sensor ...

Page 32: ...E Some Android models have problems connecting to BLE devices In this case your Sensor is displayed in the Sensor list of the HEAD Tennis Sensor app but cannot be paired This can normally be solved by updating your Android operating system to the latest version please go to Settings Telephone information Software update You may possibly have to repeat this step several times until you receive the ...

Page 33: ...n PRACTICE SERVE mode please follow these steps 1 Disconnect the Sensor and reconnect it To do this click on the small racquet symbol and then click on the name of your Sensor to display the Sensor list Press on your Sensor choose Forget Sensor and confirm your selection see Point 14 Then reestablish the connection see Point 8 2 Completely charge the Sensor Depending on which type of power source ...

Page 34: ...he Sensor list Press on your Sensor choose Forget Sensor and confirm your selection see Point 14 Then reestablish the connection see Point 8 2 Completely charge the Sensor Depending on which type of power source you use the complete charging cycle takes around 1 5 2 hours When the LED display on the charging device is continually green the Sensor is fully charged 3 Restart your iOS Android device ...

Page 35: ...35 ...

Page 36: ...36 sensorready COM SENSOR ...

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