zenpert 3R20, User Manual

Page: 36 / 40

30
7. Troubleshooting
7.1 Common Problems
The following guide lists the most common problems that may be encountered when operating
this bar code printer. If the printer still does not function after all suggested solutions have been
invoked, please contact the Customer Service Department of your purchased reseller or
distributor for assistance.
Problem Possible Cause Recovery Procedure
Power indicator does not
illuminate
* The battery is not properly
installed.
* The battery metal contacts
pins are with dirt.
* The battery is dead.
* Clean the battery metal contacts.
* Reinstall the battery.
* Switch the printer on.
* Charge the battery.
- The printer status from
DiagTool shows “ Head Open ”.
* The media cover is open. * Please close the media cover.
- The printer status from
DiagTool shows “ Out of
Paper ”.
* Running out of media roll.
* The media is installed
incorrectly.
* Black mark sensor is not
calibrated.
* Supply a new media roll.
* Please refer to the steps on section 3.4 to
reinstall the media roll.
* Calibrate the black mark sensor.
- The printer status from
DiagTool shows “ Paper Jam ”.
* Black mark sensor is not
properly calibrated.
* Make sure media size is set
properly.
* Media may be stuck inside
the printer mechanism.
* Calibrate the black mark sensor.
* Set media size correctly.
* Clean the printer mechanism.
Memory full
( FLASH / DRAM )
* The space of FLASH/DRAM
is full.
* Delete unused files in the FLASH/DRAM.
* Run printer self-test and check the
available memory space for DRAM or
FLASH.
* Check the available memory space
for DRAM or FLASH via DiagTool.
Poor Print Quality
* Media cover is not fully
latched.
* Dust or adhesive
accumulation on the print
head.
* Print density is not set
properly.
* Print head element is
damaged.
* Make sure the right/ left side of media
cover is fully latched.
* Clean the print head.
* Clean the platen roller.
* Adjust the print density and print speed.
* Run printer self-test and check the print
head test pattern if there is dot missing in
the pattern.
* Change proper media roll.