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 17 - EN

2.10.3   What to do in the event of a malfunction / Troubleshooting

Below are a number of troubleshooting tips for the malfunction alerts described previously which can appear on the 
digital operating device in the event of a malfunction.

Disconnect the 

power from 

the ComfoAir.

Remove the handles

from the ComfoAir. 

Remove the filters from

the ComfoAir. 

Slide the front panel

upwards and remove 

the front panel from 

the ComfoAir. 

Release the cover panel

by unscrewing the

screws.  

Remove the small 

plastic panel in front 

of the control circuit 

board by unscrewing 

the two screws. 

Remove the cover

panel.

        Are the      

   connections  

       at the  

    NTC sensor   

      correct?

Reconnect the NTC

sensor. 

Reconnect the

power to 

the ComfoAir. 

Yes

No

Yes

No

          Is the    

   resistance of  

 the NTC sensor   

        correct?

Replace the

NTC sensor.  

Replace the

control circuit 

board 

Set P51 on "0" and  

P57 to the correct value.  

(see rating plate)

                

A7 

Malfunction

Reset the unit

(P74 on 1)

Set P51 on "0"

                

A6

Malfunction

 

Yes

No

Was the

temperature  

< -27ºC or  

> 127ºC?  

Reset the malfunction

(P74 on 1)

A1 / 

A2 / A3 / A4

NTC sensor  

 

T1 / T2 / T3 / T4

is defective

Release the front panel

by unscrewing the

screws.  

Reset the unit

(P74 on 1)

Check the resistance

of the malfunctioning

temperature sensor according

to the adjacent table

Pull the connector

of the malfunctioning

temperature sensor

from the PCB

Resistance [KΩ]

MIN.

MID.

MAX.

10

19,.570

19,904

20,242

15

15,485

15,712

15,941

18

13,502

13,681

13,861

19

12,906

13,071

13,237

20

12,339

12,491

12,644

21

11,801

11,941

12,082

22

11,291

11,420

11,550

25

9,900

10,000

10,100

30

7,959

8,057

8,155

Temperature

[°C] 

Resistance table for 
(NTC) temperature sensors:

Summary of Contents for ComfoAir 350 Basic Series

Page 1: ...Cooling Fresh Air Clean Air Heating ComfoAir 350 Basic Installer manual...

Page 2: ...has been compiled with the utmost care The publisher cannot be held liable for any damage caused as a result of missing or incorrect information in this manual In case of dis putes the Dutch version...

Page 3: ...cts 8 2 6 3 Connection of the condensation drain 8 2 7 Commissioning the ComfoAir 9 2 7 1 Display on the unit 9 2 7 2 P menus for the installer 10 2 8 Programming air specifications 13 2 9 Maintenance...

Page 4: ...EN IV...

Page 5: ...ms may only be submitted for ma terial faults and or construction faults arising during the warranty period In the case of a warranty claim the ComfoAir must not be dismantled without written permissi...

Page 6: ...e ComfoAir throughout its life Instructions with regard to cleaning or replacing the filters of the intake and exhaust valves must be carefully observed The specifications stated in this document may...

Page 7: ...nergy efficient DC motors E with high efficient fan HE High efficient heat exchanger F Control circuit board H with connections for the fans the bypass temperature sensors T1 to T4 the 3 posi tion swi...

Page 8: ...ting 225 m3 h at 150 Pa 0 81 A Maximum 325 m3 h at 235 Pa 1 77 A Electricity Power supply 230 50 V Hz Cos phi 0 50 0 60 Supply fan noise level at 0 m Position Ventilation capacity Sound power Low Sett...

Page 9: ...city Power supply 230 50 V Hz Cos phi 0 50 0 60 Supply fan noise level at 0 m Position Ventilation capacity Sound power Low Setting 125 m3 h at 25 Pa 54 dB A Medium Setting 225 m3 h at 150 Pa 67 dB A...

Page 10: ...6 2 3 Dimension sketch 801 35 214 761 180 851 845 702 160 151 354 348 264 161 572 625 269 172 172 CONDENSATION DRAIN LEFT HAND VERSION CONDENSATION DRAIN RIGHT HAND VERSION CONDENSATION DRAIN 32 OUTSI...

Page 11: ...ltogether 2 5 Installation of the ComfoAir 2 5 1 Transport and unpacking Take the necessary precautions when transporting and unpacking the ComfoAir Make sure the packing material is disposed of in an...

Page 12: ...inciple of the balanced ventilation system We recommend that the ventilation system is fitted with intake and exhaust valves made by Zehnder Outside air Exhaust air Supply air Return air ComfoAir 350...

Page 13: ...ch is mounted on the ComfoAir select menu up OK down supply off supply on led green led green comfort temperature Shown in display Ventilation setting absent Ventilation setting low Ventilation settin...

Page 14: ...P35 Setting the capacity in of the supply fan in low position 16 98 nL HL 35 40 P36 Setting the capacity in of the supply fan in medium position 17 99 nL HL 50 70 P37 Setting the capacity in of the su...

Page 15: ...nL HL HL Setting the air volume is the starting point for programming the air specifications and setting the fans P57 Setting the ComfoAir type Li Left hand version Re Right hand version Li Re Li Wit...

Page 16: ...general reset All original software settings are restored following a general reset 0 1 activate 0 After a general reset the ComfoAir will ask you to reset the nL HL see P56 and Li Re see P57 setting...

Page 17: ...mfoAir automatically terminates the programming mode 2 Close all windows and outside doors 3 Close all inside doors 4 Check the presence of structural overflow provi sions 5 Check if both fans functio...

Page 18: ...oAir 3 Remove the filters from the ComfoAir 4 Release the front panel by unscrewing the screws C 5 Slide the front panel upwards and remove the front panel from the ComfoAir C B A 6 Release the cover...

Page 19: ...th menu P76 Fasten the screws to a maximum of 1 5 Nm This is roughly equal to speed 2 of an aver age battery powered drill 2 9 2 Inspecting and cleaning the fans Check the fans once every 2 years 1 Re...

Page 20: ...foAir Below is a list of the malfunction alerts on the digital operating device In the chapter about troubleshooting is explained how to solve these malfunctions Code Description A1 NTC sensor T1 is d...

Page 21: ...t the power to the ComfoAir Yes No Yes No Is the resistance of the NTC sensor correct Replace the NTC sensor Replace the control circuit board Set P51 on 0 and P57 to the correct value see rating plat...

Page 22: ...panel in front of the control circuit board by unscrewing the two screws Activate the self test P76 on 1 Remove the cover panel Did the bypass motor run Yes Disconnect the power from the ComfoAir Rep...

Page 23: ...er from the ComfoAir Replace the control circuit board Replace the fan See the maintenance chapter of the fans Remove the cover panel Disconnect the power from the ComfoAir E4 ComfoAir has been switch...

Page 24: ...al filter according to its own instruction Fil tEr Internal Filter is dirty Press OK on the display for at least 4 seconds until the filter warning disappears Disconnect the power from the ComfoAir Re...

Page 25: ...nger clogged by dirt Clean the exchanger Exchanger frozen Defrost the exchanger Fan dirty Clean the fan Ventilation ducts blocked Clean the ventilation ducts ComfoAir is in frost protection operation...

Page 26: ...ol circuit board 400300010 3 Temperature sensor T2 T4 fans 400300040 4 Temperature sensor T1 T3 bypass 400300030 5 Servo motor cable for the bypass 400300050 6 Display 400300020 7 Air filterset G4 G4...

Page 27: ...UF SPXO 8IJUF 3FE MBDL MVF FMMPX 7 8IJUF SPXO 8IJUF SPXO 8IJUF MBDL 3FE ZQBTT WBMWF 1SFIFBUFS WBMWF SFFO FMMPX SFFO FMMPX SFFO FMMPX BUISPPN TXJUDI WPMU GSFF DPOUBDU BO BO THSM UJ PVU PUKPJH VY VM PYL...

Page 28: ...Red Black White Brown White Brown White Yellow 0 10V Blue L1 Grey L2 Black L3 Brown N Blue CASING EXHAUST SUPPLY RJ45 VENT VENT FIL T2 T4 T1 T3 BYP PIE TRI VENT BS VENT 1 T2 T4 T1 T3 BYP PIE Green Ye...

Page 29: ...94 Company register Zwolle 05022293 EEC declaration of conformity Machine description Heat recovery units ComfoAir 350 series Complies with the following directives Machinery Directive 2006 42 EEC Low...

Page 30: ...EN 26...

Page 31: ...27 EN...

Page 32: ...EN Subject to change Zehnder Comfosystems A division of Zehnder Group UK Ltd Unit 1 Brookside Avenue Rustington West Sussex BN16 3LF T 44 1903 777 333 F 44 1903 782 398 comfosystems zehnder co uk www...

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