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ZvPro 800i-EU Configuration Guide
www.zeevee.com
Unable to
Connect
to Maestro
If unable to connect, try one of the following:
If you are getting a page not found error when directly connected to a PC,
try disabling WIFI. If that does
not correct it, make sure your PC is not using a static IP address. The PC and the ZvPro unit must be on the
same IP subnet for them to communicate. For details on how to check for a static IP address, please see the
FAQ section of our website.
If the page loads, but all you see is a purple background and the ZeeVee logo (and are not prompted
to log in)
please try a different web browser. We have found some older versions of Internet Explorer are not
compatible with the Maestro tool. Updating IE or using Firefox or Chrome should correct the issue.
No picture or
channel found
at TV
Verify the HDTV has a DVB-T (or DVB-C) tuner. Verify that you have performed a full channel scan on the HDTV
with appropriate mode selected. If using DVB-C be sure that symbol rate at TV is set to 6740KS/sec.
Some digital tuners do not support HD content, remove video source and try the scan with only the idle screen.
Lower the power on the unit, then verify that the modulator is not conflicting with any other channel by
connecting the unit directly to the HDTV.
Idle Screen
(bouncing logo)
One reason this may happen is when the unit does not detect video input. Verify the source is on and producing
a video signal, then verify the source is outputting a supported resolution.
Image Breakup
Image or video break up is often caused by an issue in the RF/coax network. You may have chosen a channel
number that is not completely vacant.
If you are combining with other modulators, be sure the RF# selected on the unit does not conflict with any
other channels, keep in mind that some analog modulators may spill over to adjacent channels and cause
unexpected interference.
If you are combining with a cable service or terrestrial broadcast, keep in mind that they sometimes have extra
signals that a TV will not display and can cause interference.
There may also be an RF power balance issue. Verify that the RF power of the unit is balanced with signals from
other modulators and/or terrestrial signals. In many instances you may have to attenuate the ZeeVee signal
down significantly to balance it with terrestrial broadcasts. As a test, try removing all other signals (cable, other
modulators, etc) and see if you still see similar issues.
Some TVs will also show video issues if the signal strength is too high. Try lowering the RF power on the unit to
ensure you are not overdriving the HDTV tuner.
VGA or HDMI
video does
not fill HDTV
screen
The unit is broadcasting in “compatibility mode.” This means it’s receiving a resolution from your VGA/HDMI
source that doesn’t match standard 1280x720 or 1920x1080 HDTV picture resolutions. When that happens,
the unit fits the incoming picture inside either a 720 or 1080 window and pads the outside area with black.
To resolve the issue, set your VGA source to output 1280x720 or 1920x1080 resolution. For more detailed
information about setting up VGA and HDMI resolutions, see the FAQ section of our website.
Troubleshooting
continued next page
