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Zaxcom Warranty Policy and Limitations
Zaxcom Inc. values your business and always attempts to provide you with the very best service.
No limited warranty is provided by Zaxcom unless your TRX (“Product”) was purchased from an authorized distributer or authorized reseller. Distributers may sell
Product to resellers who then sell Product to end users. Please see below for warranty information or obtaining service. No warranty service is provided unless the
Product is returned to Zaxcom Inc. or a Zaxcom dealer in the region where the Product was first shipped by Zaxcom.
Warranty Policy
The Product carries a Standard Warranty Period of one (1) year.
NOTE:
The warranty period commences from the date of delivery from the Zaxcom dealer or reseller to the end user.
There are no warranties which extend beyond the face of the Zaxcom limited warranty. Zaxcom disclaims all other warranties, express or implied, regarding the
Product, including any implied warranties of merchantability, fitness for a particular purpose or non-infringement. In the United States, some laws do not allow the
exclusion of the implied warranties.
Troubleshooting & Repair Services
No Product should be returned to Zaxcom without first going through some basic troubleshooting steps with the dealer you purchased your gear from.
To return a product for repair service, go to the Zaxcom Repair Services page
and fill in your information; there is no need to call
the factory for an RMA. Then send your item(s) securely packed (in the original packaging or a suitable substitute) to the address that was returned on the Repair
Services page. Insure the package, as we cannot be held responsible for what the shipper does.
Zaxcom will return the warranty repaired item(s) via two-day delivery within the United States at their discretion. If overnight service is required, a FedEx or UPS
account number must be provided to Zaxcom to cover the shipping charges.
*Please note a great resource to troubleshoot your gear is the Zaxcom Forum:
Warranty Limitations
Zaxcom’s limited warranty provides that, subject to the following limitations, each Product will be free from defects in material and workmanship and will conform to
Zaxcom’s specification for the particular Product.
Limitation of Remedies
Your exclusive remedy for any defective Product is limited to the repair or replacement of the defective Product.
Zaxcom may elect which remedy or combination of remedies to provide in its sole discretion. Zaxcom shall have a reasonable time after determining that a defective
Product exists to repair or replace a defective Product. Zaxcom’s replacement Product under its limited warranty will be manufactured from new and serviceable
used parts. Zaxcom’s warranty applies to repaired or replaced Product for the balance of the applicable period of the original warranty or thirty days from the date of
shipment of a repaired or replaced Product, whichever is longer.
Limitation of Damages
Zaxcom’s entire liability for any defective Product shall, in no event, exceed the purchase price for the defective Product. This limitation applies even if Zaxcom
cannot or does not repair or replace any defective Product and your exclusive remedy fails of its essential purpose.
No Consequential or Other Damages
Zaxcom has no liability for general, consequential, incidental or special damages. These include loss of recorded data, the cost of recovery of lost data, lost profits and
the cost of the installation or removal of any Product, the installation of replacement Product, and any inspection, testing or redesign caused by any defect or by the
repair or replacement of Product arising from a defect in any Product.
In the United States, some states do not allow exclusion or limitation of incidental or consequential damages, so the limitations above may not apply to you. This
warranty gives you specific legal rights and you may also have other rights, which vary from state to state.
Your Use of the Product
Zaxcom will have no liability for any Product returned if Zaxcom determines that:
The Product was stolen.
The asserted defect:
Is not present,
Cannot reasonably be fixed because of damage occurring when the Product is in the possession of someone other than Zaxcom, or
Is attributable to misuse, improper installation, alteration, including removing or obliterating labels and opening or removing external covers (unless authorized
to do so by Zaxcom or an authorized Service Center), accident or mishandling while in the possession of someone other than Zaxcom.
The Product was not sold to you as new.
Additional Limitations on Warranty
Zaxcom’s warranty does not cover Product, which has been received improperly packaged, altered or physically abused.
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