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Guarantee conditions
Standard guarantee conditions
We, Electrolux, undertake that if within 12
months of the date of the purchase this
Electrolux appliance or any part thereof is
proved to be defective by reason only of faulty
workmanship or materials, we will, at our
option repair or replace the same FREE OF
CHARGE for labour, materials or carriage on
condition that:
• The appliance has been correctly installed
and used only on the electricity supply stated
on the rating plate.
• The appliance has been used for normal
domestic purposes only, and in accordance
with the manufacturer’s instructions.
• The appliance has not been serviced,
maintained, repaired, taken apart or
tampered with by any person not authorised
by us.
• Electrolux Service Force Centre must
undertake all service work under this
guarantee
• Any appliance or defective part replaced
shall become the Company’s property.
• This guarantee is in addition to your statutory
and other legal rights.
Exclusions
• Damage or calls resulting from
transportation, improper use or neglect, the
replacement of any light bulbs or removable
parts of glass or plastic.
• Costs incurred for calls to put right an
appliance which is improperly installed or
calls to appliances outside the United
Kingdom.
• Appliances found to be in use within a
commercial environment, plus those which
are subject to rental agreements.
• Products of Electrolux manufacturer that are
not marketed by Electrolux
Service and Spare Parts
In the event of your appliance requiring
service, or if you wish to purchase spare parts,
please contact your local Service Force Centre
by telephoning
0870 5 929 929
Your telephone call will be automatically routed
to the Service Force Centre covering your
postcode area.
For the address of your local Service Force
Centre and further information about Service
Force, please visit the website at
www.serviceforce.co.uk
Before calling out an engineer, please ensure
you have read the details under the heading
‘‘What to do if...’’
When you contact the Service Force Centre
you will need to give the following details:
1. Your name, address and postcode.
2. Your telephone number.
3. Clear concise details of the fault.
4. The model and Serial number of the
appliance (found on the rating plate).
5. The purchase date.
Please note a valid purchase receipt or
guarantee documentation is required for in
guarantee service calls.
Customer Care For general enquiries
concerning your Electrolux appliance, or for
further information on Electrolux products
please contact our Customer Care Department
by letter or telephone at the address below or
visit our website at www.electrolux.co.uk
Customer Care Department, Electrolux Major
Appliances
Addington Way, Luton, Bedfordshire, LU4 9QQ
Electrolux .......................Tel: 08705 950 950 (*)
AEG-Electrolux ..............Tel: 08705 350 350 (*)
Zanussi-Electrolux .........Tel: 08705 727 727 (*)
(*) Calls may be recorded for training purposes
For Customer Service in The Republic of
Ireland please contact us at the address
below:
Electrolux Group (Irl) Ltd, Long Mile Road,
Dublin 12, Republic of Ireland Tel: +353 (0)1
4090751, Email: [email protected]
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