Problem
Possible solution
There is water on the floor.
• Make sure that the couplings of the water hoses are tight and there
is not water leakages.
• Make sure that the water inlet hose and the drain hose have no
damages.
• Make sure you use the correct detergent and the correct quantity of
it.
You cannot open the appli-
ance door.
• Make sure that the washing programme is finished.
• Set the drain or the spin option if there is water in the drum.
• Do the emergency drain procedure. See "Frost precautions" (in
"Care and Cleaning" chapter).
• Make sure that the appliance receives electrical power.
• This problem may be caused by a failure of the appliance. Contact
the Authorised Service Centre. If you need to open the lid, please
read carefully "Emergency door opening".
The appliance makes an
unusual noise.
• Make sure the levelling of the appliance is correct. Refer to 'Installa-
tion instruction'.
• Make sure that the packaging and/or the transit bolts are removed.
Refer to 'Installation instruction'.
• Add more laundry in the drum. The load may be too small.
The cycle is shorter than
the time displayed.
• The appliance calculates a new time according to the laundry load.
See the ‘Consumption Values’ chapter.
The cycle is longer than
the time displayed.
• An unbalanced laundry load increases the duration time. This is a
normal behaviour of the appliance.
The washing results are
not satisfactory.
• Increase the detergent quantity or use a different detergent.
• Use special products to remove the stubborn stains before you
wash the laundry.
• Make sure that you set the correct temperature.
• Decrease the laundry load.
You cannot set an option.
• Make sure that you press only the wanted touch button(s).
The appliance does not dry
or does not dry correctly.
• Turn the water tap on.
• Make sure the drain filter is not clogged.
• Reduce the laundry load.
• Make sure you have set the correct cycle. If necessary ,set again a
short drying time.
The laundry is full of differ-
ent colours fluff.
The fabrics washed in the previous cycle released fluff of a different
colour:
• The drying phase helps to eliminate some fluff.
• Clean the clothes with a fluff remover.
In case of an excessive amount of fluff in the drum run the special pro-
gramme to clean it (refer to “Fluff in the fabrics" for more details).
After the check, activate the appliance. The programme continues from the point of interruption.
If the problem occurs again, contact the Authorised Service Centre.
If the display shows other alarm codes. Deactivate and activate the appliance. If the problem continues,
contact the Authorised Service Centre.
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