24
Declaration of guarantee terms
Our appliances are produced with the greatest of care. However, a defect may still occur. Our
consumer services department will repair this upon request, either during or after the guarantee period.
The service life of the appliance will not, however, be reduced as a result.
This declaration of guarantee terms is based on European Union Directive 99/44/EC and the
provisions of the Civil Code. The statutory rights that the consumer has under this legislation are not
affected by this declaration of guarantee terms.
This declaration does not affect the vendor’s statutory warranty to the end user. The appliance is
guaranteed within the context of and in adherence with the following terms:
1. In accordance with provisions laid down in paragraphs 2 to 15, we will remedy free of charge any
defect that occurs within 24 months from the date the appliance is delivered to the first end user.
These guarantee terms do not apply in the event of use for professional or equivalent purposes.
2. Performing the guarantee means that the appliance is returned to the condition it was in before the
defect occurred. Defective parts are replaced or repaired. Parts replaced free of charge become
our property.
3. So as to avoid more severe damage, the defect must be brought to our attention immediately.
4. Applying the guarantee is subject to the consumer providing proof of purchase showing the
purchase and/or delivery date.
5. The guarantee will not apply if damage caused to delicate parts, such as glass (vitreous ceramic),
synthetic materials and rubber, is the result of inappropriate use.
6. The guarantee cannot be called on for minor faults that do not affect the value or the overall reliability
of the appliance.
7. The statutory warranty does not apply when defects are caused by:
- a chemical or electrochemical reaction caused by water,
- abnormal environmental conditions in general,
- unsuitable operating conditions,
- contact with harsh substances.
8. The guarantee does not apply to defects due to transport which have occurred outside of our
responsibility. Nor will the guarantee cover those caused by inadequate installation or assembly,
lack of maintenance or failure to respect the assembly instructions or directions for use.
9. Defects that result from repairs or measures carried out by people who are not qualified or expert
or defects that result from the addition of non-original accessories or spare parts are not covered
by the guarantee.
10. Appliances that are easy to transport may be delivered or sent to the consumer services
department. Home repairs are only anticipated for bulky appliances or built-in appliances.
11. If the appliances are built-in, built-under, fixed or suspended in such a way that removing and
replacing them in the place where they are fitted takes more than half an hour, the costs that result
therefrom will be charged for. Connected damage caused by these removal and replacement
operations will be the responsibility of the user.
12. If, during the guarantee period, repairing the same defect repeatedly is not conclusive, or if the
repair costs are considered disproportionate, in agreement with the consumer, the defective
appliance may be replaced with another appliance of the same value.
In this event, we reserve the right to ask for a financial contribution calculated according to the
length of time it has been used.
Summary of Contents for ZOB 361
Page 27: ...27...
