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When calling for repairs during the period of guarantee ofthe
appliance, the original invoice or receipt must be shown or
sent together with the appliance to be repaired.
General conditions of guarantee
1
The manufacturer guarantees the appliance indicated on
the relative invoice for a period of one year from the date
of purchase. In case of a fault during this period if caused
bya defect in materials and/or construction, the client is
entitled to repair free of charge.
1a Concerning vacuum cleaners for domestic use, the total
periodof guarantee is two years. Accessories are subject
to a direct usage, consequently these articles are excluded
from the guarantee.
2
The manufacturer guarantees technical assistance and
repairsfor one year. Spare parts fitted during repair are
also covered by a one year guarantee from the date of
repair. In case of fault during this period, as a direct result
of the repair work carried out or caused by the new parts
fitted on such occasion, the client is entitled to repair free
of charge. The execution of repairs does not prolong the
total period of guarantee covering the appliance.
3
Technical Assistance at domicile will be provided only for
large apparatus which are difficult to transport such as:
washing machines, spin-driers, dishwashers,refrigerators,
freezers (vertical or horizontal), ovens, cookers and built-in
appliances.
3a The above-mentioned conditions are also valid for
refrigerators for caravens on condition that they are situated
within the national boundaries and are accessible by roads
open to traffic. Furthermore, at the time of the intervention
the appliance and its owner, or the person so authorized,
must be present at the place agreed upon for the
intervention.
4
If, in the opinion of the manufacturer, the appliance as
described in point 3 must be transported to a Technical
Assistance laboratory, the transportation will be carried
out as established by the manufacturer, at his expense
and under his responsibility.
5
All appliances not mentioned under points 3 and 3a,
includingappliances having the same functional
characteristics but whose transport is easy, must be sent
to the Technical Assistance or taken to them. Throughout
the period of guarantee the cost of return transportation
will be taken care by the manufacturer.
6
If during the period of guarantee a disfunction occurs due
to a defect which cannot be repaired, the appliance will be
replaced free of charge.
Extension of the guarantee
7
For motorcompressors of refrigerators/ freezers (excluding
the starting device and thermal interrupter) a decreasing
guarantee of 20% per year for a period of five years from
the date of purchase of the appliance indicated on the
relative invoice with repairs free of charge throughout the
entire period under guarantee. On completion of the total
period of guarantee the cost of travel, workmanship and
eventual spare parts will be at the expense of the client.
Exclusion from guarantee
8
The free execution of work for the repair and/ or substitution
as set out above will not apply if:
-
The purchase invoice or receipt indicating the date of
purchase and the identification of the appliance cannot be
presented or was not sent with the appliance to be repaired;
-
The appliance is used for purposes other than those of the
domestic nature for which it was made;
-
The appliance was not installed, handled or used in
conformity with the indications in the instruction manual or
in the modalities for use;
-
The appliance has been repaired or modified incorrectly
by unqualified personnel.
8a If the appliance has been built-in, underinserted,
suspendedor installed in such a way that the time required
to move it and put it back in position exceeds thirty minutes
in total, the extra expenditures occurred will be billed to the
owner of the appliance.
8b ln case of deterioration due to an irregular installation
carried out in agreement with the owner of the appliance,
the manufacturer and the technical assistance decline all
responsibility.
8c Damage such as scratches, knocks or breakage of movable
or dismountable units which were not notified to the
manufacturer at the time of delivery are not covered by the
guarantee.
Important notice
This appliance has been made to be safe. Inadequate repairs
can nonetheless compromise this safety. To avoid such
problems and to prevent any eventual damage we advise you
to have repairs carried out exclusively by qualified
personnel.We advise you to have repairs or maintenance
carried out by the retailer or the Elgroep Service and to request
only original spare parts.
GUARANTEE - SPARE PARTS (only for BENELUX)
Belgium
Electric Household Appliances
Bergensesteenweg 719
B - 1520 Halle (Lembeek)
Repairing to customer's house:
Tel.: 02-3630444
Fax.: 02-3630400
Spare parts:
Tel.: 02-3630555
Fax.: 02-3630500
Telex: 22915 eluxbe
