Problem
Possible cause
Solution
The lamp does not work.
The lamp is defective.
Refer to "Replacing the lamp".
The compressor operates con-
tinually.
Temperature is set incorrectly.
Refer to "Operation" chapter.
Large quantities of food to be
frozen were inserted at the
same time.
Wait a few hours and then
check the temperature again.
The room temperature is too
high.
Refer to climate class chart on
the rating plate.
Food placed in the appliance
was too warm.
Allow food to cool to room
temperature before storing.
The lid is not closed properly.
Check if the lid closes well and
the gaskets are undamaged
and clean.
There is too much frost and
ice.
The lid is not closed correctly
or the gasket is deformed/dirty.
Refer to "Opening and closing
the lid".
The water drainage plug is not
correctly positioned.
Position the water drainage
plug in the correct way.
Temperature is set incorrectly.
Refer to "Operation" chapter.
The temperature in the appli-
ance is too low/too high.
The temperature regulator is
not set correctly.
Set a higher/lower tempera-
ture.
The lid is not closed correctly.
Refer to "Opening and closing
the lid".
The products' temperature is
too high.
Let the product temperature
decrease to room temperature
before storage.
Many products are stored at
the same time.
Store less products at the
same time.
The thickness of the frost is
greater than 4-5 mm.
Defrost the appliance.
The lid has been opened often.
Open the lid only if necessary.
Products to be frozen are
placed too closely to each oth-
er.
Make sure that there is cold air
circulation in the appliance.
CUSTOMER SERVICE
If your appliance is still not working properly after
making the above checks, contact the nearest
Authorised Service Centre.
To obtain fast service, it is essential that when you
apply for it you specify the model and serial number
of your appliance which can be found either on the
guarantee certificate or on the rating plate located
on the external right side of the appliance.
REPLACING THE LAMP
The appliance is equipped with a
longlife LED interior light.
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