Zanussi ZEV6940XBV, User Manual

Page: 10 / 16

GB IE
GREAT BRITAIN & IRELAND - Guarantee/Customer Service
Standard guarantee conditions:
We, Electrolux, undertake that if within 12
months of the date of the purchase this Electro-
lux appliance or any part thereof is proved to be
defective by reason only of faulty workmanship
or materials, we will, at our option repair or re-
place the same FREE OF CHARGE for labour,
materials or carriage on condition that:
• Appliance has been correctly installed and
used only on the electricity supply stated on
the rating plate.
• Appliance has been used for normal domes-
tic purposes only, in accordance with manu-
facturer's instructions.
• Appliance hasn't been serviced, maintained,
repaired, taken apart or tampered with by
person not authorised by us.
• Electrolux Service Force Centre must under-
take all service work under this guarantee
• Any appliance or defective part replaced
shall become the Company's property.
• This guarantee is in addition to your statutory
and other legal rights.
Exclusions
• Damage, calls resulting from transport, im-
proper use, neglect, light bulbs, removable
parts of glass, plastic.
• Costs for calls to put right appliance which is
improperly installed, calls to appliances out-
side United Kingdom.
• Appliances found to be in use within a com-
mercial environment, plus those which are
subject to rental agreements.
• Products of Electrolux manufacturer that are
not marketed by Electrolux
Service and Spare Parts. Please contact your
local Service Force Centre: 08445 616
616 (Call will be routed to Service Force Centre
covering your postcode area). For address of
local Service Force Centre and further informa-
tion, please visit:
www.serviceforce.co.uk
Before calling out an engineer, please ensure
you have read the details under the heading
"What to do if... / Troubleshooting". When you
contact the Service Force Centre you will need
to give the following details: Your name, ad-
dress and postcode, your telephone number,
clear concise details of the fault, model and se-
rial number of the appliance (found on the rat-
ing plate), the purchase date. Please note a val-
id purchase receipt or guarantee documenta-
tion is required for in guarantee service calls.
Customer Care. Please contact our Customer
Care Department: Electrolux Major Appliances,
Addington Way, Luton, Bedfordshire, LU4
9QQ or visit our website at www.electro-
lux.co.uk
Customer
Care De-
partment,
Tel: (Calls may be recorded for
training purposes)
Electrolux 08445 613 613
AEG-Elec-
trolux 08445 611 611
Zanussi-
Electrolux 08445 612 612
For Customer Service in The Republic of
Ireland please contact us at the address
below:
Electrolux Group (Irl) Ltd, Long Mile Road,
Dublin 12, Republic of Ireland
Tel: +353 (0)1 4090751, Email: serv-
ice.eid@electrolux.ie
European Guarantee
GB
This appliance is guaranteed by Electrolux
in each of the countries listed at the back of
this user manual, for the period specified in the
appliance guarantee or otherwise by law. If you
move from one of these countries to another of
the countries listed, the appliance guarantee
10
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