8.1 What to do if...
Problem
Possible cause
Remedy
There is no spark when you
try to activate the spark gen‐
erator.
The hob is not connected to
an electrical supply or it is
connected incorrectly.
Check if the hob is correctly
connected to the electrical
supply.
The fuse is blown.
Make sure that the fuse is
the cause of the malfunction.
If the fuse is blown again
and again, contact a quali‐
fied electrician.
Burner cap and crown are
placed incorrectly.
Place the burner cap and
crown correctly.
The flame extinguishes im‐
mediately after ignition.
Thermocouple is not heated
up sufficiently.
After lightning the flame,
keep the knob pushed for
equal or less than 10 sec‐
onds.
The flame ring is uneven.
Burner crown is blocked with
food residues.
Make sure that the injector is
not blocked and the burner
crown is clean.
The control panel brightness
is reduced or it switches off.
The temperature of the plate
is high. To ensure long life‐
time of the display the bright‐
ness is reduced depending
on the temperature of the
hob. Above a certain tem‐
perature the control panel
switches off.
Let the hob cool down.
The control knob pilot lights
turn on after connecting the
hob to the mains or after a
power outage.
Pilot light test.
Refer to "Installation".
Hob²Hood function does not
work.
You covered the control pan‐
el.
Remove the object from the
control panel.
You cannot activate or oper‐
ate Hob²Hood and Minute
Minder.
There is water or fat stains
on the control panel.
Clean the control panel.
8.2 If you cannot find a
solution...
If you cannot find a solution to the
problem yourself, contact your dealer or
an Authorised Service Centre. Give the
data from the rating plate. Make sure,
you operated the hob correctly. If not the
servicing by a service technician or
dealer will not be free of charge, also
during the warranty period. The
instructions about the Service Centre
and conditions of guarantee are in the
guarantee booklet.
ENGLISH
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