8
Service and Spare Parts
In the event of your appliance requiring service, or if you wish
to purchase spare parts please contact your local Service
Force Centre by telephoning:
08705 929929
Your telephone call will be automatically routed to the Service
Force centre covering your post code area.
For the address of your local Service Force Centre and further
information about Service Force, please visit the website at
www.serviceforce.co.uk
Before calling out an engineer, please ensure you read the
details under the heading Something not working.
When you contact the Service Force Centre you will need to
give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of the fault
4. The model and serial number (found on the rating plate)
5. The purchase date
Please note that a valid purchase receipt or guarantee
documentation is required for in-guarantee service calls.
Customer Care
Department
For general enquiries concerning your Zanussi appliance or for
further information on Zanussi products please contact our
Customer Care Department by letter or telephone at the
address below or visit our website at www.zanussi.co.uk
Customer Care Department
Zanussi
55-77 High Street
Slough
Berkshire
SL1 1DZ
Tel: 08705 727727 (
*
)
*
calls to this number may be recorded for training purposes
Guarantee Conditions
Standard guarantee conditions
We, Zanussi, undertake that if within 12 months of the date of
purchase this Zanussi appliance or any part thereof is proved
to be defective by reason only of faulty workmanship or
materials, we will, at our option repair or replace the same
FREE OF CHARGE for labour, materials or carriage on
condition that:
●
The appliance has been correctly installed and used only on
the electricity supply stated on the rating plate.
●
The appliance has been used for normal domestic purposes
only, and in accordance with the manufacturer’s instructions.
●
The appliance has not been serviced, maintained repaired,
taken apart or tampered with by any person not authorised
by us.
●
All service work under this guarantee must be undertaken by
a Zanussi Service Force Centre.
●
Any appliance or defective part replaced shall become the
Company’s property.
●
This guarantee is in addition to your statutory and other legal
rights.
Home visits are made between 8.30am and 5.30pm Monday
to Friday. Visits may be available outside these hours in which
case a premium will be charged.
Exclusions
This guarantee does not cover:
●
Damage or calls resulting from transportation, improper use
or neglect, the replacement of any light bulbs or removable
parts of glass or plastic.
●
Costs incurred for calls to put right an appliance which is
improperly installed or calls to appliances outside the United
Kingdom.
●
Appliances found to be in use within a commercial
environment, plus those which are subject to rental
agreements.
●
Products of Zanussi manufacture which are not marketed by
Zanussi.
European Guarantee
If you should move to another country within Europe then your
guarantee moves with you to your new home subject to the
following qualifications:
●
The guarantee starts from the date you first purchased your
product.
●
The guarantee is for the same period and to the same extent
for labour and parts as exists in the new country of use for
this brand or range of products.
●
This guarantee relates to you and cannot be transferred to
another user.
●
Your new home is within the European Community (EC) or
European free Trade Area.
●
The product is installed and used in accordance with our
instructions and is only used domestically, i.e. a normal
household.
●
The product is installed taking into account regulations in
your new country.
Before you move please contact your nearest Customer Care
centre, listed below, to give them details of your new home.
They will then ensure that the local service Organisation is
aware of your move and able to look after you and your
appliances.
France
Senlis
+33 (0) 3 44 62 29 29
Germany
Nurnberg
+49 (0) 800 234 7378
Italy
Pordenone
+39 (0) 434 39 4700
Sweden
Stockholm
+46 (0) 8 672 53 90
UK
Slough
+44 (0)1753 219897
Ireland
Dublin
+353 (0) 14090753
