Problem
Possible cause
Solution
Temperature is set incorrectly.
Refer to "Operation" chapter.
Water flows on the rear plate of the
refrigerator.
During the automatic defrosting
process, frost melts on the rear
plate.
This is correct.
Water flows into the refrigerator.
The water outlet is clogged.
Clean the water outlet.
Food products prevent that water
flows into the water collector.
Make sure that food products do not
touch the rear plate.
Water flows on the floor.
The melting water outlet is not con-
nected to the evaporative tray
above the compressor.
Attach the melting water outlet to
the evaporative tray.
The temperature in the appliance is
too low/too high.
The temperature regulator is not set
correctly.
Set a higher/lower temperature.
The door is not closed correctly.
Refer to "Closing the door".
The food products' temperature is
too high.
Let the food products temperature
decrease to room temperature be-
fore storage.
Many food products are stored at
the same time.
Store less food products at the
same time.
The thickness of the frost is greater
than 4-5 mm.
Defrost the appliance.
The door has been opened often.
Open the door only if necessary.
There is too much condensed water
on the rear wall of the refrigerator.
Door was opened too frequently.
Open the door only when necessa-
ry.
Door was not closed completely.
Make sure the door is closed com-
pletely.
Stored food was not wrapped.
Wrap food in suitable packaging be-
fore storing it in the appliance.
There is frost on the rear wall of the
refrigerator.
The ambient temperature is high
and the appliance is set to the low-
est temperature
Set the temperature regulator to a
higher temperature to allow auto-
matic defrosting.
The appliance is fully loaded and is
set to the lowest temperature.
Set the temperature regulator to a
higher temperature to allow auto-
matic defrosting.
Door does not open easily.
You attempted to re-open the door
immediately after closing.
Wait a few seconds between closing
and re-opening of the door.
If the advice does not lead to the desired
result, call the nearest Authorized
Service Centre.
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