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ZABER TECHNOLOGIES INC.
Getting Started Guide
Troubleshooting
Some general troubleshooting information is included here. See
the online product manual for additional information.
Firmware Update
Access new features and bug fixes by updating your devices to the
latest firmware version using Zaber Launcher.
Slipping and Stalling
If the positioner is making unusual noises when in motion, and/or
it is not traveling the expected distance or not traveling at all, then
the positioner is likely slipping or stalling.
If the positioner is slipping or stalling, and it has encoders, the
blue LED on the controller will also flash. To correct the problem,
try the following steps:
1.
Lower the
maximum speed setting
.
2.
Lower the
maximum acceleration setting
.
3.
Reduce the load on the positioner.
If the positioner continues to stall with no external load at default
speed and acceleration settings, or if the steps above cannot be
performed given your application requirements, please contact
Customer Support for assistance.
Resetting to Factory Default
If the device is unable to communicate, operating erratically, or
performing in unexpected ways, a manual factory reset can be
performed through the following steps:
1.
Power Off
the device.
2.
Push and hold the knob (use axis 1 knob for a multi-axis device).
3.
Power On
the device.
4.
Continue to hold the knob in (for ~5 seconds) until one or more LEDs
are fading or the blue LED is lit, then release.
