DOC-USR-0094-08
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Z3 Technology, LLC
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100 N 8
th
ST, STE 250
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Lincoln, NE 68508-1369 USA
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+1.402.323.0702
79
APPENDIX C: Troubleshooting
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Problem:
HTTP-based user interface does not come up
-Is the Ethernet cable plugged into the Z3-MVE-150 solidly (do you see the link light on the Ethernet
cable which indicates data is being transmitted)?
-Does the Z3-MVE-150 IP address and PC IP address have the same first two values (or, if netmask is
set to 255.255.255.0, the same first three values)?
-Do the Z3-MVE-150 and the PC running VLC have the same netmask? (Default value in the Z3-MVE-
150 is 255.255.0.0)
-Can the Z3-MVE-150 and the PC see each other?
-Try pinging the Z3-MVE-150 from the PC.
-Try pinging the PC from the Z3-MVE-150 (serial interface required for this – see Z3 for more
details on this).
-Are all firewalls on the network turned off?
-Try connecting the PC directly to the board without any routers, etc.
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Problem:
Do not see video in VLC (UDP)
-Does the IP address set in “Dest Address” equal the IP address of the PC running VLC?
-Does the port number in “Dest Port” equal the value entered in the URL for VLC?
-Does the video coming out of the source match the resolution in the encoder settings?
-Is the PC fast enough for 1080p decode on VLC?
-Does the PC have enough DDR to handle 1080p decode on VLC?
-Is VLC version 1.00 or later?
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Problem:
Do not see video in VLC (RTP)
-Is VLC 2.1.5 or later being used?
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Problem:
My multicast stream is not reaching multiple networks
-By default the TTL value of a multicast stream sent from the Z3-MVE-150 is set to 1. You can change
the TTL value for multicast addresses by adding “/#” to the end of your multicast address, for
example, to set the TTL to 5, you could enter “225.1.2.3/5” for the “Dest Address”.
When contacting Z3 Support for additional support, please click the “Download device logs” button in the System Setup tab of the user interface at
the time the problem occurs and send the resulting .tgz file, along with screenshots of the CH1/CH2/Status tabs to Z3 Technology.
Z3 Technology’s Express Limited Warranty will be void if the label on the hardware bearing the Serial Number is removed, tampered with or
defaced. You can view Z3 Technology’s full hardware warranty at
http://z3technology.com/Support/ZEUS-HW-Warranty.html
