19
Problem
Reason
Investigation/Solution
Temperature rises
too high (above
temperature
setting) in first
15-20 minutes of
operation
LID CLOSED TOO SOON
AFTER STARTUP
• After turning to SMOKE for startup, don’t shut the lid until lots of
smoke is released and the fire has been roaring for a few mins.
• Shutting the lid too early results in the large initial quantity of
pellets releasing lots of heat which easily overshoots lower
temperature targets.
• If over the target temperature open the lid for up to 1min at a
time to allow some heat to be released. Don’t leave the lid open
so long that the temperature drops below the target, otherwise
more pellets will be delivered causing further temperature spikes.
Excessive or
discoloured smoke
or
Grill not able to
reach desired
temperature
MOIST PELLETS
• Empty the hopper of wood pellets.
• Run the grill at 232
o
C to push out remaining pellets from in the
auger feed tube until the the fire goes out (temp will drop).
• Turn the controller dial to OFF.
• Once cooled down, vacuum out the hopper and fire-pot.
• Pour in dry pellets (only as many as required for cooking) and
then follow the Initial Instructions.
Noisey Auger
LONG PELLETS
• Occasional clunking and squeaking sounds are normal and are
due to the auger breaking through longer pellets.
• Try using shorter pellets if constantly occurring.
Smoky Hopper
Tiny amounts of
smoke may appear
in windy conditions
which is normal.
WOOD DUST in AUGER
TUBE and HOPPER
or
HIGH TEMP
OPERATION WITH LID
OFTEN OPEN
or
HIGH TEMP
OPERATION IN WINDY
CONDITIONS
or
DIRECTLY TURNING
FROM HIGH
TEMPERATURE TO OFF
DO NOT pour any water into the Hopper
Steps to Take
• Open the grill and hopper lids.
• Turn the controller dial to SMOKE setting.
• If after another 10 minutes there is no more smoke coming from
the hopper, turn the grill to OFF, or back to the target temperature
(shut the lids) to continue cooking.
• If the smoke does not stop appearing from the hopper after 10
minutes, remove all the pellets from the hopper right down to the
auger (do not use vacuum) and run the grill at 232
o
C until ALL
pellets have cleared from the auger tube and fire goes out.
• Turn the unit to OFF.
Clean the Grill
• Once the unit has fully shut down and is cool, vacuum out:
- Pellets and wood dust in the hopper
- Ash from in the fire-pot and surrounding area
• Complete Initial Startup process with clean pellets.
Future Prevention
• Avoid pouring the wood dust from the bottom of bags of pellets
into the hopper. Very dusty pellets should be sifted before use.
• Every 15-20kg of pellet usage, let the grill fully run out of pellets,
so the pellet feed tube is empty. Then “Clean the Grill” as
outlined above.
• After each use, vacuum out the fire-pot and surrounding area.
• Clean the soot build up on the rear lid vents to ensure good air
flow.
