There is no mist or less mist than usual. (Potential issues: water above
fill line, oil buildup on the ultrasonic plate, ultrasonic plate has stopped
working, fan vents or mist spouts are obstructed, fan is not working)
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Unplug the diffuser before performing the following procedures.
Check the water level. If the water is above the water fill line, carefully
pour out the excess water from the opposite side of the base ventilation
hole.
With outer lid in place, verify that the mist spout holes, on the outer lid and
the inner lid, are clear and free from any debris.
Check for essential oil buildup on the ultrasonic plate. If oil buildup
is present, follow the cleaning instructions. The ultrasonic plate must
be free of residual oil buildup for the diffuser to operate properly.
Replacement ultrasonic plates can be purchased from Young Living.
Check that the fan intake under the diffuser is free of any obstruction or
debris that may restrict air flow. (After the diffuser is on, you should hear
the fan.)
Refill the water reservoir to the water fill line marker and restart. If it still
does not mist, you might need to replace the ultrasonic plate. If necessary,
before you install the outer lid, remove the inner lid while the diffuser is on
and verify if the water is bubbling. If the water is bubbling, the ultrasonic
plate is working. If the water is not bubbling, replace the ultrasonic plate.
The light does not work. (Potential issue: power connection)
• Press the On/Off button to verify that the light is functioning. If the light
does not work, call Member Services for further instructions.
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