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a. “Sorry, the extension is busy now, please dial * sign to hold, or wait for operator service.
b. “Sorry, the extension is busy now, please dial * sign to hold, or dial another extension

number.

Messages are for telling callers that the called party is busy, during the working hours.

08

Operators’ Busy Prompt (Working Hours)

Sorry, the operator is busy now, please dial * sign to hold, or dial another extension number.

Messages are for telling callers that the service operator is busy (maybe in fact the call is
Ring No Answer), during the working hours.

09

General No-answer Prompt (Non-working Hours)

a. “Sorry, the call is unanswered, please dial * sign to hold, or wait for operator service.
b. “Sorry, the call is unanswered, please dial * sign to hold, or dial another extension

number.

Messages are for telling callers that the called party is “Ring No-answer”, during the
non-working hours.

10

General Busy Prompt (Non-working Hours)

a. “Sorry, the extension is busy now, please dial * sign to hold, or wait for operator service.
b. “Sorry, the extension is busy now, please dial * sign to hold, or dial another extension

number.

Messages are for telling callers that the called party is busy, during the non-working hours.

11

Operators’ Busy Prompt (Non-working Hours)

“Sorry, the operator is busy now, please dial * sign to hold, or dial another extension

number.”

Messages are for telling callers that the service operator is busy (maybe in fact the call is
Ring No Answer), during the non-working hours.

12

Backup No-answer Prompt (Working Hours)

a. “Sorry, the call is unanswered, please dial * sign to hold, dial # sign to leave a message,

or wait for operator service.”

b. “Sorry, the call is unanswered, please dial * sign to hold, dial # sign to leave a message,

or dial another extension number.”

The purpose is to provide backup greetings for the mailbox owners who have not recorded
the Personal No-answer Prompts.



determines the related features.

13

Backup Busy Prompt (Working Hours)

a. “Sorry, the extension is busy now, please dial * sign to hold, dial # sign to leave a

message, or wait for operator service.”

b. “Sorry, the extension is busy now, please dial * sign to hold, dial # sign to leave a

message, or dial another extension number.” (Note 1, 2)

The purpose is to provide backup greetings for the mailbox owners whose mailboxes have

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Summary of Contents for EVM-2030A

Page 1: ...2008 EVM 8XA Voicemail System Installation and Programming Manual...

Page 2: ...rograms 17 4 Feature Descriptions and Administration 19 Business Schedule and Control 19 Announcements Administration 20 Table 4 1 Paragraph Codes 20 Automated Attendant AA 25 AA Service Options 25 Ca...

Page 3: ...imal Byte String of ML Control Commands 46 DTE Mailbox Reply String 47 6 Programming Paths 48 All Deletion Commands 48 SYS_1 Extension Number EXTN Administration 48 General EXTN Groups 49 Special EXTN...

Page 4: ...e 55 Port Condition Detection 55 Internal Tone Detection Bandwidth 55 Notification on Wakeup Calls 55 8 sec Silence Detection 55 Night Switch Validation 55 SYS_5 Operating Ways 56 Description of Opera...

Page 5: ...sage Administration 62 Information Announcement Administration 62 Methods of Recording Announcements 62 ADM_3 Weekly Working Hour Schedule and System Clock 63 Weekly Working Hour Schedule 63 System Cl...

Page 6: ...ion 70 Languages and Operation Options of Information Service 70 Mailbox Program Access Request Code 71 Recording Request Code 71 Type Field of ID DTMF Digit Strings 71 1st All call Code 71 2nd All ca...

Page 7: ...inning Character 76 1st EXTN Field Type Field and LN Field 76 The Type Codes Inside 1st Type Field 76 2nd EXTN Field Type Field and LN Field 77 The Type Codes Inside 2nd Type Field 77 3rd EXTN Field T...

Page 8: ...ation to callers enables callers to search the transfer destinations systematically Voicemail Service allows callers to leave messages enables a mailbox owner to retrieve messages and to send messages...

Page 9: ...d a CTS pin must be connected to the RTS pin There are two indicators beside the COM port the lighting of 3 indicates that the RD pin is correctly connected to the PBX the lighting of 7 indicates that...

Page 10: ...t used because the EVM voicemail system is stand alone LINE the analog telephone line ports which are for connecting to the PBX The 6P4C plug modular cable and the 6P4C socket included in the package...

Page 11: ...a PBX s hunt group to transfer incoming calls to the EVM It is recommended that the L2 port be the end of the hunting sequence If the PBX does not provide such a hunt group feature but can simultaneo...

Page 12: ...password Default empty Symbols of Programming Paths This document illustrates programming paths with the following symbols Symbols Meanings ADM Start from the main menu of Administration Program SYS...

Page 13: ...or do nothing you will return to the main menu 3 Pressing 5 you hear the value of the Operator code You can change the value by pressing the desired number If press you will confirm the value as prom...

Page 14: ...g hrs 20 6 for Maximum Recording Time of a message 60 7 for the Call Pickup Waiting Time 20 8 for Internal Notification Period 30 in minutes 9 for Ring Duration of Internal Notification 60 0 for Pause...

Page 15: ...Program dial 0 To exit press sign SYS_5 1 for Dialing Way 1 2 for release after answer 5 3 for release w o waiting 5 4 for retrieving call once Error Tone 1 5 for retrieving call once on busy 1 6 for...

Page 16: ...ess sign Or re enter in 8 digits Time is HH hrs MM min SS sec W week To confirm press sign Or re enter in 7 digits 7 for Sunday 1 for Monday and so forth Please enter Paragraph Code To listen dial 1 T...

Page 17: ...up to 4 digits 0000 means to delete ADM_6 Please enter Menu number N The receptionist of menu N is X To confirm press sign Or re enter up to 4 digits 0000 means to delete ADM_7 Please enter Index num...

Page 18: ...es dial 2 Message playing 34 Please enter destination extension number then press sign to end or wait a tone to append your message 24 Please leave a message after the beep to end your recording press...

Page 19: ...notification interval dial 7 To set Backup Extension dial 8 To set Follow me destination dial 9 To exit press sign VM_3 The Don t Disturb function is set off Press 3 for the state change If stored in...

Page 20: ...ce Working hour Mode Break hour Mode Closed hour Mode Holiday Mode Information Menus 24 hour menus Break hour menus or 24 hour menus Closed hour menus or 24 hour menus Closed hour menus or 24 hour men...

Page 21: ...umber or wait for the operator service Messages are for answering incoming calls during the working hours 02 Main Greeting of AA Service on Break Hours It is break hour now Please dial extension numbe...

Page 22: ...ase dial sign to hold or dial another extension number Messages are for telling callers that the called party is busy during the non working hours 11 Operators Busy Prompt Non working Hours Sorry the...

Page 23: ...termines the related features 18 Wrong Number Prompt Working Hours a Sorry The number you dialed is wrong number please check and redial b Sorry The number you dialed X can t be identified please chec...

Page 24: ...ar this on selecting Option 1 from the main menu 26 Input Error Sorry The number you entered is not correct please enter again 27 Callers Message Revising Options To listen to message dial 1 To record...

Page 25: ...your message 35 Wakeup and Notification Schedule Menu VM_7 The 1st wake up time dial 1 The 2nd wake up time dial 2 For the distribution time dial 3 For beginning time of notification dial 4 For ending...

Page 26: ...mber to select an information menu Dial a mailbox number extension number to listen to a Bulletin Board message Wait for the Time out action The main greetings may also allow callers to Dial and an ex...

Page 27: ...ied by a group number is a group of internal phone numbers Group numbers 001 008 are only used in the Operator Number List ADM_4 the Call Forwarding List ADM_5 and the Receptionist List ADM_6 To trans...

Page 28: ..._9955_ 206 ADM_5_9956_ 207 ADM_5_9957_ 208 ADM_5_9959_ 1 001 Hunt Group extensions are 201 to 208 002 Hunt Group extensions are 205 to 208 Circular mode is used for both of these Hunt Groups Number Re...

Page 29: ...the Personal External Phone and ADM_5_9910_ x2xx is specified transfers the call to it If the extension number is assigned in the Call Forwarding List ADM_5_ N processes the call according to it If no...

Page 30: ...od if the system administrator has already recorded it The caller can only leave a message Plays the built in Backup No answer Prompt The caller can dial to transfer the call or dial to leave a messag...

Page 31: ...if the system administrator has already recorded it The caller can only leave a message Plays the built in Backup Busy Prompt The caller can dial to transfer the call or dial to leave a message Plays...

Page 32: ...igit numbers may be used to create the main menus of 24 hour menu groups Each 2 digit number the first digit of which is the same as a 24 hour main menu may be used to create a Layer 2 menu to be a su...

Page 33: ...istrator can use the Mailbox Capacity Language Administration menu ADM_8 to create mailboxes as needed The installer can use the third setting of a General EXTN Group SYS_1_ YY _3 to create a group of...

Page 34: ...Pager Notification The VM_8 is used to store the internal phone number for the Message Lamp and Internal Phone notification The Notification Schedule of the mutual mailbox is also the default Notifica...

Page 35: ...er a new message arrives in the mailbox A Wakeup call may also deliver the Notification greeting paragraph 22 so long as the mailbox has a new message SYS_4_9 determines whether a Wakeup call also del...

Page 36: ...r number External Phone Notification dials the owner s external phone number Internal Phone Notification dials the owner s internal phone number SYS_2_8 determines the interval of attempts of Internal...

Page 37: ...36...

Page 38: ...x is specified If not starts Step 3 2 If SYS_4_5_ 2 is specified waits one second and then starts Step 3 If not starts the dial tone detection When the dial tone is detected start Step 3 When four sec...

Page 39: ...perating way of Call Pickup is already specified the EVM will start a Call Pickup timer when releasing a call Outward Transfers To transfer a call to an external phone EVM will take the following acti...

Page 40: ...one Detection mode Access to the remote switch A group external phone Determined by the 2nd setting of the special EXTN Group Determined by the 3rd setting of the special EXTN Group A special external...

Page 41: ...an XX second pause the length of which is specified in SYS_2_0 Usually the System Callback Number is a telephone number to inform pager owners to telephone the EVM system It will be not sent out if a...

Page 42: ...les Plays the Notification greeting paragraph 22 when the mailbox owner answers Hangs up when the ringback tone continues for 30 seconds SYS_2_8 determines the interval of attempts of Internal Phone N...

Page 43: ...e and the EXTN field by a setting that determines how the EVM handle the type of calls ADM_5_9908_ axxx determines the maximum time length of ID DTMF Detection ADM_5_9920 is used to specify the Mailbo...

Page 44: ...of the mailbox owner who activates the recording request To enable the EVM to recognize the information the programming will be as follows ADM_5_9924_ 0000 Enables the EVM to detect a Type code from...

Page 45: ...r strings of the same format must have the same Type field EXTN field and LN field To enable the EVM to find a phone number and Line number from a character string of a type of call you need to specif...

Page 46: ...the system program when the EVM answers your call 4 Enter SYS_8_ 01 to listen to the first eight bytes of the character string 5 Press 2 for the next 8 bytes 6 Repeat Step 5 until you hear the ending...

Page 47: ...acter string whose Type code is 98 3938 beginning with the 2nd byte A call accompanying such a string will be recorded and deposited into the mailbox the phone number indicates Primal Byte String of M...

Page 48: ...7 8 9 10 11 12 13 14 15 16 17 18 Primal byte string 53 45 20 53 54 20 A0 A0 A0 20 20 4D 57 A9 A9 A9 20 0D 2 Byte sequence 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 Primal byte string 53 45 20 53 54 20...

Page 49: ...Extension numbers are the numbers that callers dial to identify the transfer destinations of their calls An extension number may or may not equal the actual phone number the EVM dials Therefore in thi...

Page 50: ...o insert a 2 sec pause to each of the extension numbers according to the specified digit length Usually a pause point is for waiting the dial tone or a service tone XX sec Pause Point the usage is the...

Page 51: ...s code i e 009 9 Inputting will create a group of mailboxes whose mailbox numbers depend on the group extension numbers The default Capacity Language of each mailbox is 32 message storage capacity and...

Page 52: ...sfer Ring Duration to Non working Hour Operators SYS_2_3_ XX XX the option that determines how EVM transfers a call to a service operator during the non working hours Default 20 sec 00 Unsupervised Tr...

Page 53: ...val between the calls of Internal Phone Notification for a mailbox owner 01 99 1 99 minutes Default 30 Ring Duration of Internal Notification SYS_2_9_ XX XX the maximum length that a call of internal...

Page 54: ...ts of dialing a pager is a minimum of 6 5 minutes The Operator Code SYS_3_5_ X X 0 9 the number that callers needing operator assistance dial Default 0 not using this feature 2nd AA Service Language C...

Page 55: ...to a Busy Prompt or a No answer Prompt the call may be transferred to the service operator or may be disconnected unless this is the first time and the call can be transferred to a Personal Backup Ext...

Page 56: ...bandwidth of internal tone detection is 200 to 3400Hz After changing the Tone Detection Bandwidth option you may need to reset all the Tone Cycle lengths Notification on Wakeup Calls SYS_4_9_ X X the...

Page 57: ...enu only announces the options of 1 9 you can choose 0 or and define the operating way Each hook flash or On Off Hook signal is followed by a one second pause An On Off Hook signal is a 1 2 second hoo...

Page 58: ...rating Way of MLON Control Commands SYS_5_7_ X X the Operating Way option that determines how EVM sends out MLON Control Commands through the specified Line ports Default 8 SYS_6_6 is used to specify...

Page 59: ...Codes Feature Code of Inward Transfers SYS_6_1_ X X the feature code that is dialed before the internal phone number of an inward transfer Default empty If no feature code is required SYS_6_1 must ke...

Page 60: ...C O Trunk Group Access Code SYS_6_5_ X X the number that EVM dials before an external number or pager number of message notification which is used to seize a trunk connected to the Central Office Defa...

Page 61: ...mber 000 765 0 00 7 65 seconds Default 003 Error Tone Cycle Lengths The time lengths of two cycles of the Error tone that Internal Tone Detection will identify SYS_7_4_ Y _ XXX Y 1 the 1st Cycle ON to...

Page 62: ...t length allowed in tone detection which enables the EVM to detect that the call is answered even if the called party picks up the handset and does not speak Tone Cycle Record SYS_7_7_ Y _XXX Y 1 the...

Page 63: ...information menu group should be only recorded in a language If the recording language is not 1st language you must use paragraph 21 and an appropriate recording language option to record the Operatio...

Page 64: ...turn off the Microphone by pressing the Mute button on the speakerphone 2 Hearing the main menu of System Program press 0 for the main menu of the Administration Program then press 2 to select To Edit...

Page 65: ...mber List ADM_4_ Y _ X Y 1 for specifying the main service operator of working hours 2 for specifying the backup service operator of working hours 3 for specifying the main service operator of break h...

Page 66: ...wrong number message Paragraph 18 or 19 to respond to the callers dialing the extension number 9900 9989 mailboxes 9900 9989 The phone number of the destination is the Special External Phone number th...

Page 67: ...Mailbox Capacity 01 the mailbox is a Bulletin Board mailbox 10 99 the maximum number of messages that the mailbox can store L the language that the mailbox owner uses 1 1st language 2 2nd language XX...

Page 68: ...al ADM_5_9901_ X X Notification Type options that determine how EVM notify a mailbox owner whose mailbox has a new message arrival of class B The message is left because of the Busy Prompt The message...

Page 69: ...uncements ADM_5_9904_ abcd a 1 9 the first digit of each menu number for break hour menus 0 not creating any break hour menu default b 1 9 the first digit of each menu number for closed hour menus 0 n...

Page 70: ...1 1 5 seconds 2 2 seconds b the value that raises the sensitivity of internal tone detection 0 0 default 1 2 2 4 3 6 4 8 5 10 6 12 7 14 db c the value that raises the tone detection sensitivity on ex...

Page 71: ...message plays when a Personal Don t Disturb Greeting finishes playing The paragraph 43 message plays when a Personal Busy Prompt or a Personal No answer Prompt finishes playing 2 paragraph 24 and par...

Page 72: ...f the EXTN field and ADM_5_9924 specifies the start of Type field If not the setting value specifies the Type code and means that the Type code begins with the 1st digit and the EXTN field follows the...

Page 73: ...ield of the digit strings carrying this Type code Acts of Operating Way 0 ADM_5_9930_ X X options that determine the acts the operating way comprises Default empty 0 sending a On Off Hook signal 1 sen...

Page 74: ...rocedure 0 not using this feature Default 1 inward and outward transfers 2 outward transfers d 0 Mailbox Owner Self registration ADM_5_9938_ abcd a 0 b 0 c 0 d the option that determines whether Mailb...

Page 75: ..._5_9950_ X ADM_5_9953_ X 1st extension 4th extension 0 9999 internal phone numbers ADM_5_9954_ X Hunt Mode or 5th extension 1 Circular mode 2 Linear mode 3 9999 internal phone numbers 002 Hunt Group E...

Page 76: ...tes ML Notification Control Line Ports ADM_5_9991_ abcd a the option that determines whether the EVM sends out the MLON Control Command again or not when a mailbox has another new message arrival 0 No...

Page 77: ...HexHex the Hex value s with which every incoming character string ends If this setting is empty ETX 03 will be regarded as the ending character ADM_5_9804_ HexHex HexHex the Hex value s with which ev...

Page 78: ...ng is already defined it will be sent out when a recording command is received 2nd EXTN Field Type Field and LN Field ADM_5_9816_ XX XX 02 99 the sequence number of the byte of the start of the EXTN f...

Page 79: ...ing the Type Field 3 The Type Codes Inside 3rd Type Field ADM_5_9826_ HexHex HexHex the Hex value of the Mailbox Program Access Request code which informs the EVM that a mailbox owner requests to log...

Page 80: ...d The number of A0s the field width must equal to the number of digits of the longest phone number A9 is used to specify each byte of the CONT field The number of A9s the field width must equal to the...

Page 81: ...66_ HexHex byte 13 and byte 14 ADM_5_9867_ HexHex byte 15 and byte 16 A byte data is defined by one of the following Hex values 00 7F each of which is used as an invariable byte A2 A8 A2 is a byte out...

Page 82: ...ack tone cycles from the PBX is a solution Otherwise use the Unsupervised Transfer feature Perhaps the Ringback Tone Cycle Lengths have not been set up yet The EVM always replies a wrong number messag...

Page 83: ...eature Code SYS_6_2 is incorrect Perhaps the Hook Flash length SYS_7_1 is too short or too long to retrieve calls Others You may find out problems by using a telephone 1 Plug a speakerphone into the P...

Page 84: ...g 67 BS 08 28 H 48 h 68 HT 09 29 I 49 i 69 LF 0A 2A J 4A j 6A VT 0B 2B K 4B k 6B FF 0C 2C L 4C l 6C CR 0D 2D M 4D m 6D SO 0E 2E N 4E n 6E SI 0F 2F O 4F o 6F DEL 10 0 30 P 50 p 70 DC1 11 1 31 Q 51 q 7...

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