813196-UUM-E-0314
Johnson Controls Unitary Products
5
Limited Warranty
Residential Split Air Conditioning & Heat Pump Condensing Units
WARRANTY TERMS:
Johnson Controls Unitary Products (hereinafter
“
Company
”
) warrants this product to be free from defects in factory workman-
ship and material under normal use and service and will, at its option, repair or replace any parts, without charge, subject to the exclusions below,
that prove to have such defects according to the terms outlined in this warranty. Company reserves the right, at its sole discretion, to provide a
replacement unit in the place of repair parts, in which case the warranty period for the replacement unit is limited to the remainder of the original war-
ranty period. Alternatively, Company may, at its option, extend a replacement allowance to be applied toward the purchase of a new unit marketed by
Company. The exact amount of the allowance will be determined at the discretion of Company, based upon current market conditions, but in no case
shall this allowance exceed thirty (30) percent of the original consumer purchase price of the unit excluding such items as ductwork, wiring, piping,
and installation costs. The warranty period for repair or replacement parts or unit provided hereunder shall not extend beyond the warranty period
stated below. Company shall have no responsibility hereunder for installation, shipping, handling, or other charges except as specifically provided
herein.
This warranty covers only the equipment described by the Product Model Number and Unit Serial Number on the equipment or listed on the War-
ranty Registration Card, and applies only to products installed in the United States, Canada, or Puerto Rico. Tampering, altering, defacing, or remov-
ing the product serial number will serve to void this warranty. This warranty extends only to the original consumer purchaser and is nontransferable.
For this warranty to apply, the product must be installed according to Company recommendations and specifications, and in accordance with all
local, state, and national codes; and the product or residence must not be removed from its place of original installation. This warranty does not apply
to any unit sold over the Internet, by telephone or other electronic means unless the dealer that buys or sells a unit over the Internet, by telephone or
other electronic means also installs the unit. In the absence of a recorded Warranty Registration Card, the warranty period will begin upon product
shipment from Company. If you are unaware of the date the warranty became effective, contact Company at (877) 874-7378 or visit www.upgproduc-
tregistration.com.
FOR PRODUCT REGISTRATION:
For your benefit and protection, register your product with Company promptly after installation. This will initiate
the warranty period and allow us to contact you, should it become necessary. You can register your product online at www.upgproductregistra-
tion.com or by returning the Warranty Registration Card on the back page of this packet.
FOR WARRANTY SERVICE OR REPAIR:
Notify your Installing Dealer or a Participating Dealer, preferably in writing, as soon as possible after dis-
covery of the problem. Be sure to include the Product Model Number, Unit Serial Number, Installation Date, and a description of the problem. You
may find the Installing Dealer's name on this page or on the equipment, and you can locate Participating Dealers online at www.yorkupg.com.
If a Dealer response is not received within a reasonable amount of time, notify Company at: Johnson Controls Unitary Products, Consumer Rela-
tions, 5005 York Drive, Norman, OK 73069 or by telephone at (877) 874-7378. All warranty service or repair will be performed during regular busi-
ness hours, Monday through Friday 9:00 AM - 5:00 PM. Service requests sent to Company without prior Dealer contact will be referred back to a
Participating Dealer. Because this process takes time, it is in the best interest of the Consumer to contact a Participating Dealer directly.
WARRANTY PERIOD:
The warranty period in years, depending on the part, is as shown in the chart below.
NOTES:
*
All 3 phase models (with 43/44 voltage codes) have 5-year compressor and 1-year parts warranty and are not eligible for 10-year parts warranty.
To qualify for the
#
E-Coat Coil or factory approved equivalent (contact the factory for details) Coil warranty, the
†
Extended 10-year parts warranty, the
††
Extended 10-
year compressor warranty, and/or the
‡
Lifetime compressor warranty, the unit must be registered online at www.upgproductregistration.com within 90 days of installa-
tion for replacement units or within 90 days of closing for new home construction. In some states, registration is not required, but proof of installation is required.
The
#
E-Coat Coil warranty only covers condenser coil failures due to corrosion, and provides the homeowner with the option of replacement of either (a) the condenser
coil, or (b) the condensing unit, at the discretion of the Participating Dealer.
GCGD and GHGD models have a 5-year compressor and 5-year parts warranty and are not eligible for the 10-year parts warranty.
MAINTENANCE:
Company strongly recommends regular periodic preventive maintenance on this equipment. The person most familiar with the
equipment in your HVAC system is a Participating Dealer. The Participating Dealer can ensure that your maintenance program meets the “Company
Warranty” conditions, maximize the equipment efficiency, and service your unit within the mandated guidelines with regard to unlawful discharge of
refrigerants into the atmosphere.
Product Model Number: ____________________________________
Unit Serial Number: _______________________________________
Installation Date: __________________________________________
Installing Dealer: __________________________________________
CONDENSING UNITS
CONDENSING UNITS
COMPRESSOR
PARTS
E-COAT COIL
R-22 Dry Ship Models: GCGD, GHGD
5
5
5
#
R-410A Models: T(C,H)GD, RAC13J, & RHP13(J,R)
5 or 10
††
5 or 10
†
5
#
R-410A Models: T(C,H)JD
*
, Y(C,H)JD
*
, (Y,T)HJR, T(C,H)JF, Y(C,H)JF, TCHD
*
,
RAC14J, RHP14J
10
5 or 10
†
5
#
(Except TCHD models
which are NA)
R-410A Models: (C,Y)ZF (C,Y)ZH, AC(6,8)B, AL(6,8)B, HC(6,8)B, HL(6,8)B
10 or Lifetime
‡
5 or 10
†
NA
