Yealink Zoom Rooms CP960-UVC Deployment Manual Download Page 41

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| Troubleshooting |

General Issues

•

Any Anti-virus Software Needed to Be Installed on the Mini-PC?

•

The display does not display the shared content

Any Anti-virus Software Needed to Be Installed on the Mini-PC?

Microsoft itself has Windows Defender, a legitimate antivirus protection plan already built into Windows 10. But not

all antivirus software is the same, and you can choose antivirus software based on its ability to defend against threats.

The display does not display the shared content

• Make sure you have signed in the ZoomRooms account
• Make sure the Yealink UVC80/UVC50/UVC30 Camera is set as the default camera

Related tasks

Signing Into Your Zoom Rooms Account
Setting the UVC80/UVC50/UVC30 as the Default Camera

Summary of Contents for Zoom Rooms CP960-UVC

Page 1: ......

Page 2: ...t 16 ZoomRoomsAdmin Account 17 Wireless Network Connection for CP960 17 Pairing the Zoom Rooms with CP960 17 Using CP960 as an Audio Input and Output Device 18 Using CP960 as Zoom Rooms Controller 21 Signing Into Your Zoom Rooms Account 21 Signing Out of Your Zoom Account from Your Phone 22 Basic Features on the Phone 22 Controlling UVC80 UVC50 UVC30 Camera 24 Setting the UVC80 UVC50 UVC30 as the ...

Page 3: ...ime 32 Setting the Signal Port of Yealink Plugin 33 Using the CP Wireless Expansion Mic CPW90 33 Registering the CPW90 34 Unregistering the CPW90 34 Viewing CPW90 Information 34 Finding the CPW90 35 Switching Between ZoomRooms Account And ZoomRoomsAdmin Account 35 ZoomRoomsAdmin Sign in 35 ZoomRooms Account Sign in 35 Logging into Yealink Management Cloud Service Yealink Device Management Platform...

Page 4: ...The display does not display the shared content 41 ...

Page 5: ...and meeting console all in one All combine to make CP960 UVC80 Kit one of the perfect solutions for the medium and large meeting rooms UVC50 is a 5x optical zoom PTZ camera supports 1080P 60FPS video calls to make your business discussion be as life like and interactive as possible CP960 is uniting microphones speaker and meeting console all in one All combine to make CP960 UVC50 Kit one of the pe...

Page 6: ... Connects to the UVC80 UVC50 UVC30 Connects to a wireless USB dongle to use the wireless keyboard or the mouse HDMI Connects to a display Internet Connects to the network device DC19V Connects to the power adapter USB Type C Port Connects to a USB to HDMI adapter to use another display UVC80 The following describes the corresponding ports of UVC80 ...

Page 7: ...3 5mm audio cable USB Optional Video Out Connects to a PC as a video output Microphone Connects to a microphone DC48V Connects to the power adapter Reset Resets the UVC80 to factory defaults Security Slot Creates a secure connection to the UVC80 with a universal security cable to lock UVC80 down UVC50 The following describes the corresponding ports of UVC50 ...

Page 8: ...m audio cable Line Out Connects to an audio output device using a 3 5mm audio cable DC48V Connects to the power adapter Reset Resets the UVC50 to factory defaults Security slot Creates a secure connection to the UVC50 with a universal security cable to lock UVC50 down UVC30 The UVC30 is directly connected to the mini PC via USB cable CP960 The following describes the hardware of CP960 ...

Page 9: ...Touch Key Tap it to return to the idle screen 7 Security Slot Enables you to attach a universal security cable lock to your phone so you can secure it to a desktop 8 3 5mm Audio out Port Enables you to connect an optional external speaker 9 Wired Mic Ports Comes ready for the future connection of CPE90 wired expansion microphones 10 USB Ports CPW90 charging cradle 11 Micro USB Port Comes ready for...

Page 10: ...ents USB Connects to WPP20 to pair the WPP20 with the MShare Wi Fi AP LED Indicator Indicates the status of MShare connected to the WPP20 USB Connects to mini PC Related Documentations The following related documents are available Yealink CP960 UVC Zoom Rooms Kit Quick Start Guide Yealink UVC80 Quick Start Guide Yealink UVC50 Quick Start Guide Yealink UVC30 Room Quick Start Guide ...

Page 11: ...00 1000M Ethernet port 1 x Power port Buttons Power On button on the front UVC80 1920 x 1080 video resolution 60 frame rate 12x optical zoom Field of view diagonal 78 5 Pan angle range 200 Tilt angle range 60 UVC50 1920 x 1080 video resolution 60 frame rate 5x optical zoom Field of view diagonal 91 Pan range 60 Tilt range 40 UVC30 Room 4K video resolution Maximum 60FPS 3x digital zoom Field of vie...

Page 12: ...icate with the mini PC connected to the same LAN and can be used as Zoom Rooms controller speaker and microphone Yealink Plugin for Zoom Rooms and Zoom Rooms app have been installed on the mini PC And the UVC80 UVC50 UVC30 camera is Plug and play Make sure your phone and mini PC can access the Internet Note Make sure the display device is connected first When starting up the system for the first t...

Page 13: ...50 Zoom Rooms Kit Note For more information about the installation and deployment of accessories for example the installation of mini PC or UVC50 camera refer to the Quick Start Guide of the corresponding accessory CP960 UVC30 Zoom Rooms Kit Note For more information about the installation and deployment of accessories for example the installation of mini PC or UVC30 camera refer to the Quick Star...

Page 14: ...C Zoom Rooms system supports different camera devices UVC80 UVC50 UVC30 Room according to the conference requirements Deployment solutions for different camera devices are as follows Medium to large room 8 18 People Small to medium meeting room 5 11 People Focus and small room 2 7 People 2 7 People CP960 UVC80 Zoom Rooms Kit CP960 UVC50 Zoom Rooms Kit CP960 UVC30 Zoom Rooms Kit For Focus and small...

Page 15: ...microphones support 360 degree audio pickup at a radius of up to 3 meters Place the CPW90 wireless microphones on a stable surface and keep them away from obstacles so that they can pick up sounds effectively Recommendations of Camera Installation The following is an example of installing UVC80 ...

Page 16: ...ad the Microsoft Windows 10 IoT Enterprise operating system By default there are two Windows accounts ZoomRooms account and ZoomRoomsAdmin account built into the Zoom Rooms system out of the factory After the initial setup the Zoom Rooms system is automatically run with the ZoomRooms account Note Starting the mini PC for the first time may take a long time to configure the Windows system and we re...

Page 17: ...ing screen 2 Tap Settings Baisc Settings Wi Fi 3 Turn Wi Fi on The phone will automatically search for available wireless networks in your area 4 Tap an available wireless network from the list of networks 5 If the network is secure enter its password in the Password field and then tap Connect Pairing the Zoom Rooms with CP960 Before using CP960 as the Zoom Rooms controller you need to pair the CP...

Page 18: ...as an Audio Input and Output Device After your phone is paired with mini PC it can be used as a default audio input and output device for the system Procedure 1 Tap on the touch screen 2 Disable Lock Settings You need to enter the room password to change the setting ...

Page 19: ... Using CP960 as an Audio Input and Output Device 19 3 Tap the Microphone field and then select Echo Cancelling Speakerphone Yealink CP960 Speakerphone as your audio input device from the SOURCE field ...

Page 20: ... Using CP960 as an Audio Input and Output Device 20 4 Tap the Speaker field and then select Echo Cancelling Speakerphone Yealink CP960 Speakerphone as your audio output device from the SOURCE field ...

Page 21: ... paired with the mini PC it can be used as a Zoom Rooms controller Signing Into Your Zoom Rooms Account Signing Out of Your Zoom Account from Your Phone Basic Features on the Phone Controlling UVC80 UVC50 UVC30 Camera Signing Into Your Zoom Rooms Account Procedure 1 Tap Sign In on the touch screen ...

Page 22: ...Out of Your Zoom Account from Your Phone Procedure 1 Tap Sign Out on the touch screen 2 Enter the room password to sign out 3 Tap OK If you have disabled the Lock Settings before the account will be signed out directly once you tap Sign Out Basic Features on the Phone After you sign into an account on your phone more features are available on the phone ...

Page 23: ...d configure basic settings You can also view the Controller version Zoom Rooms version and Controller IP at the path of About In Meeting Controls you can do the following Mute Unmute microphones in the room Show Hide local video Share content or camera Camera control Change video layout choose Thumbnail Gallery or Active Speaker View and manage meetng participants Invite other participants to the ...

Page 24: ...figure the camera parameters including exposure graphic white balance mode people counting only applicable to UVC30 and configuration hangup mode and camera pan direction For more information on how to configure camera parameters on the Yealink RoomConnect plug in please refer to Yealink RoomConnect Userguide Setting the UVC80 UVC50 UVC30 as the Default Camera Controlling UVC80 UVC50 UVC30 Room Ca...

Page 25: ...ontrolling UVC80 UVC50 UVC30 Room Camera Position Procedure 1 During a meeting tap Camera Control 2 Tap to zoom camera out in 3 Tap the arrow keys to pan tilt the camera Creating the Preset Position for UVC30 Presets specify the settings of both the angle and the focal length for the camera that can be used to quickly point a camera at a pre defined location ...

Page 26: ...eeting tap Camera Control 2 Tap to zoom camera out in 3 Tap the arrow keys to pan tilt the camera 4 Long tap Preset1 Preset2 Preset3 to reset the preset 5 If the Lock Settings is enabled enter the room passcode 6 Long tap the corresponding preset and then select Save position Renaming the Preset Position for UVC30 Procedure 1 During a meeting tap Camera Control 2 Long tap Preset1 Preset2 Preset3 t...

Page 27: ...g feature is enabled you can not control the UVC30 camera position Procedure 1 During a meeting tap Camera Control 2 Enable Disable Auto framing Content Sharing You can present the content while the device is idle or during a meeting Wired Content Sharing Wireless Content Sharing Stopping Sharing Content Wired Content Sharing After the MShare is connected to the PC you can use MShare for wired con...

Page 28: ... first connected to the computer you need to manually start the Yealink Wireless Presentation Pod software from This PC in Windows 10 or from My Computer in Windows 7 and then upgrade the WPP20 After starting the software if it prompts that the firmware is different from the host version you need to upgrade the WPP20 according to the prompts For older versions of WPP20 after starting the software ...

Page 29: ...he presentation screen to stop sharing content when the device is idle During a meeting tap Share Content or Camera Stop Current Sharing to stop sharing content with the participants Note Stop presentation on your CP960 does not close the content shared by the local computer You can start presentation on your CP960 again to share content Using Hybrid Mode Yealink Solution for Zoom Rooms supports t...

Page 30: ...hing Between SIP Mode and Zoom Rooms Mode After the hybrid mode is enabled you can switch between SIP mode and Zoom Rooms mode quickly on the phone when you are not in a call Procedure 1 Under the Zoom Rooms mode tap the floating circle to switch to the SIP mode 2 Under the SIP mode tap the floating circle or tap the Zoom Rooms app icon to switch back to the Zoom Rooms mode Related tasks Enabling ...

Page 31: ...red input Time and Date Display You can set the time and date manually The time and date formats are also variable Setting the Time and Date Manually Changing the Time and Date Format Setting the Time and Date Manually If your phone cannot obtain the time and date automatically you can set it manually Procedure 1 Swipe down from the top of the screen to enter the device setting screen 2 Tap Settin...

Page 32: ...e You can change the backlight brightness of the LCD backlight when the phone is active in use The backlight brightness automatically changes after the phone has been idle for a specified time Procedure 1 Swipe down from the top of the screen to enter the device setting screen 2 Tap Settings Basic Settings Display Language Backlight 3 Slide the Active Level slider to change brightness of the LCD b...

Page 33: ...d time from the pop up menu 4 Select the desired background 5 Save the change Setting the Signal Port of Yealink Plugin Before you begin Make sure that the signal port of Yealink Plugin you set on the phone is the same as the Yealink Plugin on your mini PC Procedure 1 Swipe down from the top of the screen to enter the device setting screen 2 Tap Settings Advanced Settings default password admin Ye...

Page 34: ...s Basic Settings MIC 5 Long press the mute key on the CPW90 for 5 seconds The CPW90 is registered with the CP960 conference phone automatically Unregistering the CPW90 When you no longer need the CPW90 as the external audio input device you can unregister it Procedure 1 Swipe down from the top of the screen to enter the device setting screen 2 Tap Settings Basic Settings MIC 3 Select the desired m...

Page 35: ...RoomsAdmin Sign in You can sign in as an administrator and the administrator account provides the system administration capabilities to manage the device Procedure 1 Press Ctrl Alt Delete on the keyboard and then select Sign out 2 Select the ZoomRoomsAdmin account from the bottom left corner and then enter the password default zoom123 to return to the desktop of the mini PC ZoomRooms Account Sign ...

Page 36: ...5 Depend on your choice If you select Yealink Management Cloud Service enter the enterprise ID The enterprise ID can be obtained from the Account Settings on your Yealink Management Cloud Service If you select Yealink Device Management Platform enter the server address 6 Enter your meeting room 7 Select the desired device model 8 Tap Confirm The system will connect to the Yealink Management Cloud ...

Page 37: ...ealink RoomConnect plug in please refer to Yealink RoomConnect Userguide For more information on how to upgrade the devices on Yealink Management Cloud Service Yealink Device Management Platform please refer to Yealink Management Cloud Service for Enterprise Administrator Guide Yealink Device Management Platform Administrator Guide Enabling Windows Update Service Update the Devices Enabling Window...

Page 38: ...in or UVC80 UVC50 UVC30 camera and then complete the installation Upgrading the CP960 About this task There are three ways to update the firmware Update the firmware manually via web user interface Batch update a group of phones on the Yealink device management platform or Yealink Management Cloud Service Update the firmware manually Yealink RoomConnect plug in Note For more information on how to ...

Page 39: ...d then click Login Update the Firmware Manually via Web User Interface Procedure 1 Download the latest version of CP960 Zoom edition from the Yealink Support Website 2 On the web user interface https IP address of the CP960 navigate to Settings Upgrade Upgrade 3 Upload the firmware After the update the CP960 will reboot automatically Firmware for Each Device The firmware of the CP960 MShare Yealin...

Page 40: ...hone Can Access to the External Network If it prompts that your phone is failed to pair make sure that this tablet is connected to the internet After you enter the pairing code on the phone you need to check whether the phone can access the external network Procedure 1 On the web user interface click Network Diagnosis 2 Select Ping from the drop down menu of the Command field 3 Enter Zoom us in th...

Page 41: ...ntivirus protection plan already built into Windows 10 But not all antivirus software is the same and you can choose antivirus software based on its ability to defend against threats The display does not display the shared content Make sure you have signed in the ZoomRooms account Make sure the Yealink UVC80 UVC50 UVC30 Camera is set as the default camera Related tasks Signing Into Your Zoom Rooms...

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