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Table of Contents

 

v 

Busy Lamp Field (BLF) ........................................................................................................... 92

 

BLF List ..................................................................................................................................... 95

 

Shared Line ............................................................................................................................ 96

 

Call Recording ...................................................................................................................... 97

 

Hot Desking ............................................................................................................................ 99

 

Intercom ............................................................................................................................... 101

 

Outgoing Intercom Calls ................................................................................................ 101

 

Incoming Intercom Calls ................................................................................................ 102

 

Automatic Call Distribution (ACD) ................................................................................... 103

 

Messages ............................................................................................................................. 105

 

Short Message Service (SMS) ......................................................................................... 105

 

Voice Mail ........................................................................................................................ 107

 

Message Waiting Indicator (MWI) ................................................................................ 109

 

Troubleshooting ........................................................................ 112

 

Regulatory Notices ................................................................... 118

 

Service Agreements ........................................................................................................... 118

 

Limitations of Liability .......................................................................................................... 118

 

Safety Instructions ............................................................................................................... 118

 

Appendix A - Time Zones ........................................................ 120

 

Index .......................................................................................... 122

 

 

 

Summary of Contents for Yealink SIP-T46G

Page 1: ...stem administrator that your network is prepared for configuring your IP phone As well be sure to read the Packing List and Regulatory Notices sections in this guide before you set up and use the SIP...

Page 2: ...ion This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Howeve...

Page 3: ...6 Phone User Interface 6 Web User Interface 6 Documentations 9 Getting Started 11 Packing List 11 Phone Installation 13 Phone Initialization 15 Phone Status 16 Basic Network Settings 17 Registration...

Page 4: ...Management 60 Dial Plan 61 Emergency Number 65 Live Dialpad 65 Hotline 66 Basic Call Features 68 Placing Calls 68 Answering Calls 70 Ending Calls 71 Redialing Numbers 72 Auto Answer 72 Auto Redial 73...

Page 5: ...tercom Calls 101 Incoming Intercom Calls 102 Automatic Call Distribution ACD 103 Messages 105 Short Message Service SMS 105 Voice Mail 107 Message Waiting Indicator MWI 109 Troubleshooting 112 Regulat...

Page 6: ...ent Instructions z Icon Instructions z LED Instructions z User Interfaces z Documentations If you require additional information or assistance with your new phone contact your system administrator Har...

Page 7: ...when the assigned feature is enabled MUTE Key Toggles and indicates the Mute feature on or off HEADSET Key Toggles and indicates the headset mode MESSAGE Key Indicates and accesses voice messages TRA...

Page 8: ...le Registered successfully Registered fail Registering Hands free speakerphone mode Handset mode Headset mode Multi lingual lowercase letters input mode Multi lingual uppercase letters input mode Alph...

Page 9: ...rding b A call cann Recording s Recording c Recording c Open VPN Conference The default The current The non cu Descrip ck s Calls s s box is full not be record starts success cannot be st cannot be st...

Page 10: ...active Line key LED configured as BLF key LED Status Description Solid red The monitored user is busy Fast flashing red The monitored user receives an incoming call Off The monitored user is idle The...

Page 11: ...ing the Menu soft key to access the phone user interface The Advanced Settings options are administrator level features only the default password is admin case sensitive For more information on custom...

Page 12: ...erence Anonymous Call Anonymous Call Rejection DND Basic Phone Settings Language Time Date Administrator Password Ring Tones Contrast Backlight Wallpaper Screensaver Theme Call Waiting Keypad Lock Pho...

Page 13: ...ACD Messages SIP Account User Options Register Status Activation Label Display Name Register Name User Name Password SIP Server Server Option Registrar Port Outbound Status Outbound Proxy Backup Outb...

Page 14: ...ound Format Language Quick Installation Guide Basic set up of the phone In the package PDF English Quick Reference Guide Basic call features and phone customizations In the package PDF English User Gu...

Page 15: ...e topics include z Packing List z Phone Installation z Phone Initialization z Phone Status z Basic Network Settings z Registration z Idle Screen If you require additional information or assistance wit...

Page 16: ...User Guide SIP T46G IP Phone 12 z Power Adapter z Handset Handset Cord z Ethernet Cable z Quick Installation Guide Quick Reference Guide z CD ROM...

Page 17: ...allation If your phone is already installed proceed to Phone Initialization on page 15 This section introduces how to install the phone with the components in the packing list z Attach the Stand z Con...

Page 18: ...stem administrator will advise you which one to use z AC power z Power over Ethernet PoE AC Power To connect the AC power 1 Connect the DC plug on the power adapter to the DC5V port on the phone and c...

Page 19: ...e Internet port on the phone and an available port on the in line power switch hub Note Phone Initialization After your phone has been powered up the system boots up and performs the following steps I...

Page 20: ...r interface Available information of phone status includes z Network status including WAN port and LAN port information z Phone status including device model firmware version and MAC address z Account...

Page 21: ...S in the corresponding fields 3 Press the Save soft key to accept the change or the Back soft key to cancel If you are using an xDSL modem you can connect your phone to the Internet via PPPoE mode You...

Page 22: ...gement on page 60 Idle Screen If the phone has successfully started up the idle LCD screen is shown as below Idle Screen description No Description 1 This area shows the phone s time date 2 This area...

Page 23: ...ult soft key labels are History Directory DND and Menu 6 This area shows the current account User can use or to choose the available account 7 This area shows the backgrounds picture You can also chan...

Page 24: ...Settings z Contact Management z Call History Management z BroadSoft Call Log z System Customizations If you require additional information or assistance with your new phone contact your system admini...

Page 25: ...en during periods of user inactivity You can configure the time out for screensaver and preview screensaver pictures To configure the screensaver via phone user interface 1 Press Menu Display Screensa...

Page 26: ...ctive visual enjoyment You can change the theme for the phone via phone user interface and web user interface To change the theme via phone user interface 1 Press Menu Display Theme 2 Press or to sele...

Page 27: ...5min 10min 30min Backlight is turned off when the phone is inactive for approximately 1min 2min 5min 10min or 30min To configure the backlight via phone user interface 1 Press Menu Display Backlight 2...

Page 28: ...ncel You can also configure the backlight via web user interface at the path Phone Preference Note Contrast You can configure the contrast of the expansion model CM69 to a comfortable level Premise is...

Page 29: ...wser for the web user interface if the language of your internet browser is not supported by the phone the web user interface will use English by default You can change the language for the phone user...

Page 30: ...more information You can configure the phone to obtain the time and date from the SNTP server automatically or configure the time and date manually To configure the SNTP settings via phone user inter...

Page 31: ...r interface 1 Press Menu Setting Basic Settings Time Date Format 2 Press or or the Switch soft key to select the desired time format 12 Hour or 24 Hour from the Clock field 3 Press or or the Switch so...

Page 32: ...Password You can change the administrator password to protect your phone from unauthorized use Only the users owning the administrator password have the permission to change the advanced settings To...

Page 33: ...not using it This feature helps you to protect your phone from unauthorized use This feature allows you to perform the following Menu Key The Menu soft key and Menu key are locked You cannot access t...

Page 34: ...r the Back soft key to cancel Note To activate the keypad lock via phone user interface 1 Press Menu Setting Advanced Settings password admin Phone Setting Lock 2 Press or or the Switch soft key to se...

Page 35: ...d of long pressing To configure the timeout for auto lock via web user interface 1 Click on Phone Features 2 Click the sign on the left of the Phone Lock to expand the feature list 3 Enter the desired...

Page 36: ...ne user interface 1 Press Menu Setting Advanced Settings password admin Phone Setting Lock 2 Press or or the Switch soft key to select Disabled from the Keypad Lock field 3 Press the Save soft key to...

Page 37: ...er e is during the erphone or h to indicate in unts or to dist for the phon ting Basic S djusted to min adjust the re e or headset n also press t r volume whe e call press headset ncoming call tinguis...

Page 38: ...Preference Refer to the above instruction 4 Click Confirm to accept the change You can also upload custom ring tones for your phone contact your system administrator for more information Note Contact...

Page 39: ...d a contact to the local directory manually 1 Press Directory Local Directory 2 Select the desired contact group For example select Contacts 3 Press the Add soft key 4 Enter the Name and the Office Mo...

Page 40: ...onebook 1 Press Directory Remote Phone Book 2 Press or to highlight the desired entry 3 Press the Option soft key and then select Move to Contacts from the prompt list 4 Press the Save soft key to sav...

Page 41: ...tion soft key and then select Delete from the prompt list 4 Press the OK soft key to confirm the deleting or the Cancel soft key to cancel You can also manage the contacts via web user interface at th...

Page 42: ...tact the phone idle screen will show the contact photo The phone only supports uploading the png jpg or bmp format files The maximum resolution of the upload picture is 96 96 pixels You can only delet...

Page 43: ...ss the Dial soft key to dial out the number Searching for Contacts To search for a contact in the local directory 1 Press Directory Local Directory 2 Press the Search soft key 3 Enter a few continuous...

Page 44: ...to complete importing the contact list To export a contact list via web user interface 1 Click on Contacts Contacts 2 Click Export XML or Export CSV 3 Click Save to save the contact list to your loca...

Page 45: ...nistrator for the access URL of the corporate directory To configure an access URL for remote phonebook via web user interface 1 Click on Contacts Remote Phone Book 2 Enter the access URL in the Phone...

Page 46: ...ok 4 Enter the refresh period of corporate directory in the Load Remote Phone Book Interval 120 2592000s field The default value is 3600 seconds 5 Click Confirm to accept the change BroadSoft Phoneboo...

Page 47: ...t the change To access the Broadsoft directory via phone user interface 1 Press Directory BroadSoft 2 Select the desired directory item and then press the Enter soft key The phone connects to load the...

Page 48: ...the change or the Back soft key to cancel To check the call history 1 Press the History soft key The LCD screen displays All Calls list 2 Press or to switch between All Calls Dialed Calls Received Ca...

Page 49: ...lls Dialed Calls Received Calls Missed Calls and Forwarded Calls 3 Press the Option soft key and then select Delete All from the prompt list 4 Press the OK soft key The LCD screen prompts Are you sure...

Page 50: ...ds 4 Press the Save soft key to accept the change or the Back soft key to cancel To configure the BroadSoft call log via web user interface 1 Click on Contacts Call Log 2 Select the desired call log i...

Page 51: ...log menu and then press the Enter soft key to load the BroadSoft call log 3 Select the desired contact in the BroadSoft call log list 4 Press the Detail soft key The detailed information of the entry...

Page 52: ...ture which will appear on the LCD screen Line keys allow you to use quick access features such as call return and voice mail The line keys LED will indicate the monitoring status when the keys are ass...

Page 53: ...au The curre The non c he page icon ey via web u 15 line keys W of the line key abels at mos line key loca r third page o t line key is u le of the LCD ult page icon ent page of t current page n statu...

Page 54: ...ial sts the page Fast flash The BLF m non curre Solid There is a Fast flash The line re Solid The line is ge icon status y Line Key in the Page T o accept the are explaine k icon status t ing monitor...

Page 55: ...dial out using the first registered account When you select Lock in the Value field the line keys located in the same position of the other page will be automatically assigned Line feature with Lock...

Page 56: ...the specific phone number Usage Press the DSS key on your phone when the specific phone number receives an incoming call The call is answered on your phone Group Pickup You can use this key feature t...

Page 57: ...p name you want to access Label key label displays on the LCD screen Usage Press the DSS key to access the contact group specified in the Local Group field XML Phone Book You can use this key feature...

Page 58: ...up in the BroadSoft phonebook quickly You should configure the BroadSoft phonebook in advance For more information refer to BroadSoft Phonebook on page 43 Dependencies Type Key Event Key Type BroadSof...

Page 59: ...field z When the transfer mode on DSS key is Attended Transfer press the DSS key to dial out the number specified in the Value field and then you can complete the attended or semi attended transfer z...

Page 60: ...elect an entry to redial Dependencies Type Key Event Key Type Redial Label key label displays on the LCD screen Usage 1 Press the DSS key when the phone is idle to access the dialed calls list 2 Selec...

Page 61: ...Event Key Type Public Hold Label key label displays on the LCD screen Usage 1 Press the DSS key when there is an active call on the shared line The active call is placed on public hold 2 Press the DSS...

Page 62: ...ic URL quickly Dependencies Type URL Label key label displays on the LCD screen URL the URL you want to access Usage Press the DSS key to access the URL specified in the URL field Keypad Lock You can...

Page 63: ...the desired account and then press the Enter soft key 3 Select Enable from the Activation field 4 Enter the desired values in Label Display Name Register Name User Name Password and SIP Server fields...

Page 64: ...ine keys associated with an account This enhances call visualization and simplifies call handling If this is the case the LCD screen could resemble the following figure Incoming calls to this line wil...

Page 65: ...uration Number 9 5 7 Replace 5 2 When you enter 96123 to dial out on your phone the number will be replaced as 5123 and then dialed out 2 means the characters in the second parenthesis that is 123 Not...

Page 66: ...g the number will be dialed out automatically For example a dial now rule is configured as 2xx then entering any three digit string begins with 2 will be dialed out automatically on the phone To add a...

Page 67: ...as Code 011 Minimum Length 4 Maximum Length 11 then when you dial out the number 56789 the phone will add the area code and dial out the number 01156789 To configure the area code and lengths via web...

Page 68: ...emergency services number in the Emergency field For multiple numbers enter a between each emergency number The default emergency numbers are 112 911 and 110 4 Click Confirm to accept the change Live...

Page 69: ...dial out the hotline number automatically after the specified delay time To configure the hotline number via phone user interface 1 Press Menu Features Hotline 2 Enter the desired number in the Hotlin...

Page 70: ...one The topics include z Placing Calls z Answering Calls z Ending Calls z Redialing Numbers z Auto Answer z Auto Redial z Call Completion z Call Return z Call Mute z Call Hold Resume z Do Not Disturb...

Page 71: ...lasted 4 seconds To place a call using the handset 1 Pick up the handset 2 Enter the desired number using the keypad 3 Press or the Send soft key By default the key is set to be a send key You can set...

Page 72: ...aced on hold Enter the desired number using the keypad Press or the Send soft key Press or the Hold soft key to place the original call on hold Press the New Call soft key Enter the desired number usi...

Page 73: ...the headset Do one of the following Press With the headset mode activated press the Answer soft key With the headset mode activated press the line key the line key LED flashes green Answering When in...

Page 74: ...e Send soft key Auto Answer You can enable the auto answer feature for a line You can use the auto answer feature to allow the phone to automatically answer an incoming call on the line To configure a...

Page 75: ...nfigure auto redial via phone user interface 1 Press Menu Features Auto Redial 2 Press or or the Switch soft key to select Enable from the Auto Redial field 3 Enter the desired time in the Auto Redial...

Page 76: ...the LCD screen of the phone 2 Wait for a period of time or press the OK soft key to redial the phone number The phone will retry as many times as you configured until the called party is idle Call Com...

Page 77: ...igure call completion via web user interface at the path Phone Features General Information To use call completion When the called party is busy the following prompt will appear on the LCD screen of t...

Page 78: ...itch soft key to select Call Return from the Key Type field 5 Press the Save soft key to accept the change or the Back soft key to cancel You can also configure a call return key via web user interfac...

Page 79: ...ss on your phone other calls can be received and made while placing the original call on hold When placing a call on hold your IP PBX might play a melody or message to the other party while waiting To...

Page 80: ...eft ers in the Aut rs enter a o accept the ed on the ph ecified in the eature is loca formation co ld press soft key to re d an indicati s is the secon ore than one reject the inc signal or a m P T46G...

Page 81: ...mediately forwarded if the phone is busy No Answer Forward Incoming calls are forwarded if not answered after a period of time 3 Depending on your selection a If you select Always Forward 1 Press or o...

Page 82: ...l Enter the no answer forward on code or off code respectively in the On Code or Off Code field 4 Press the Save soft key to accept the change or the Back soft key to cancel The icon on the idle scree...

Page 83: ...all to another party 1 When the phone is ringing press the Forward soft key 2 Enter the number you want to forward the incoming call to 3 Press or the Send soft key The LCD screen prompts a call forwa...

Page 84: ...call press or the Transfer soft key to complete the transfer If you are using a handset the transfer can be completed by hanging up the handset You can cancel the transfer before the call connects by...

Page 85: ...tween an active call and a call on hold on the same or another line by pressing the Conf soft key The network conference feature allows you to add and remove specific conference parties Note Local Con...

Page 86: ...You can press or the Hold soft key to place the conference on hold You can press the Split soft key to split the conference call into two individual calls To drop the conference call press the Cancel...

Page 87: ...tem administrator for more information Call Park You can use call park feature to place a call on hold and then retrieve the call from another phone in the system for example a phone in another office...

Page 88: ...the parked call The system establishes call between phone C and B Note Call Pickup You can use call pickup feature to answer someone else s incoming call on the phone The SIP T46G IP phone supports t...

Page 89: ...ickup 4 Enter the direct call pickup code in the Direct Call Pickup Code field 5 Click Confirm to accept the change Note To configure the direct call pickup code on a per account basis via web user in...

Page 90: ...ct pickup key via phone user interface or web user interface You can pick up the call by pressing the direct pickup key directly Group Call Pickup To enable the group call pickup via web user interfac...

Page 91: ...key appears on the LCD screen 2 Press the GPickup soft key on your phone when a phone in the group receives an incoming call The call is answered on your phone You can also configure a DSS key as gro...

Page 92: ...the Line ID field 3 Press or or the Switch soft key to select Enable from the Anonymous Call field 4 Optional Enter the anonymous call on code in the Call On Code field 5 Optional Enter the anonymous...

Page 93: ...user interface 1 Press Menu Features Anonymous Call 2 Press or or the Switch soft key to select the desired line from the Line ID field 3 Press or to scroll to the Rejection field 4 Press or or the S...

Page 94: ...is phone to make a call the BLF key LED illuminates solid red on your phone to indicate that the friend s phone is in use and busy For more BLF key LED indications refer to LED Instructions on page 5...

Page 95: ...is during an active call When the monitored phone is ringing you can enable audio alert for BLF pickup feature to allow the monitoring phone to play a warning tone you can also enable visual alert for...

Page 96: ...tures 2 Click the sign on the left of the Transfer Settings to expand the feature list 3 Select the desired transfer mode from the pull down list of Transfer Mode via DSS key Depending on your selecti...

Page 97: ...umber z When the monitored user receives an incoming call press the BLF List key to pick up the call directly z When there is a conversation on the monitored user press the BLF List key to barge in an...

Page 98: ...An incoming call to that number will cause all phones to ring simultaneously The incoming call can be answered on one of the phones but not all of them This feature is very useful in the boss and sec...

Page 99: ...SS Key To place a call on private hold 1 Press the private hold key when there is an active call on the shared line Note To barge in a shared line call 1 Press the shared line key on any other phone w...

Page 100: ...the desired DSS key 3 Press or or the Switch soft key to select URL Record from the Type field 4 Enter the URL e g http 10 1 2 224 phonerecording cgi in the URL Record filed 5 Press the Save soft key...

Page 101: ...r example you can dial an access code to listen to the recordings Note Hot Desking Hot Desking originates from the definition of being the temporary physical occupant of a work station or surface by a...

Page 102: ...from the Key Type field 5 Leave the Value field blank 6 Press the Save soft key to accept the change or the Back soft key to cancel You can also configure a hot desking key via web user interface at...

Page 103: ...sion will automatically answer the incoming intercom calls Note Outgoing Intercom Calls To configure an intercom key via phone user interface 1 Press Menu Features DSS Keys 2 Select the desired DSS ke...

Page 104: ...incoming intercom call while there is already an active call on the phone the active call is placed on hold Intercom features you need to know Intercom features Description Accept Intercom Allows you...

Page 105: ...Tone is enabled by default Allow Barge In You can enable or disable the phone to automatically answer an incoming intercom call while there is already an active call on the phone If Allow Barge In is...

Page 106: ...ser ID the phone number used to log in the queue Password the password used to log in the queue 2 Press the Log In soft key to login Note After configuring an ACD key you can press the ACD key to log...

Page 107: ...can be indicated both acoustically and visually When receiving a new text message the phone LCD screen will prompt receiving new text messages with the number of waiting messages example 3 New Text M...

Page 108: ...in the To field 6 Press the Send soft key to send the message or the Back soft key to cancel You can also send a text message via web user interface at the path Phone SMS To reply a text message 1 Pre...

Page 109: ...Mail You can leave voice mails for someone else on the SIP T46G IP phone You can also listen to the voice mails stored in a centralized location When receiving a new voice mail the phone will play a w...

Page 110: ...e Mail 2 Press the navigation keys to highlight the account which you want to set 3 Press the 123 soft key to select the proper input mode and then enter the voice mail access code e g 97 4 Press the...

Page 111: ...ted in three ways a warning tone the MESSAGE key LED illuminates solid green and an indicator message including a voice mail icon appears on the LCD screen This is cleared only when you retrieve all v...

Page 112: ...ubscription Period Period of MWI subscription The IP phone re sends a MWI subscription before expiring To enable MWI subscription via web user interface 1 Click on Account Advanced 2 Select Enabled fr...

Page 113: ...rk Unavailable z Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is not loose z Ensure that the switch or hub in your network is operational z Cont...

Page 114: ...re that the handset cord is fully connected to both the handset jack on the phone and handset Refer to Phone Installation on page 13 Why is my headset not working z Check to ensure that the headset co...

Page 115: ...interface 1 Press Menu Setting Advanced Settings password admin 2 Press or to scroll to Reset to factory and then press the Enter soft key The LCD screen prompts the following message 3 Press the OK...

Page 116: ...tact your system administrator for more information How to Export Import phone configurations We may need you to provide your phone configurations to help analyze your problem In some instance you may...

Page 117: ...1 Click on Account 2 Select the desired account from the pull down list of Account 3 Click on Advanced 4 Mark the On radio box in the Voice Encryption SRTP field Note The SRTP feature is not available...

Page 118: ...ions Read these safety instructions before use The following basic safety precautions should always be followed to reduce risk of fire electrical shock and other personal injury General Requirements z...

Page 119: ...iquid of any kind on the product or use the equipment near water for example near a bathtub washbowl kitchen sink wet basement or near a swimming pool z Do not tread on pull or over bend any cable in...

Page 120: ...00 United States Eastern Time 04 30 Venezuela Caracas 04 00 Canada Halifax Saint John 04 00 Chile Santiago 04 00 Paraguay Asuncion 04 00 United Kingdom Bermuda Bermuda 04 00 United Kingdom Falkland Is...

Page 121: ...4 00 Armenia Yerevan 04 00 Azerbaijan Baku 04 00 Georgia Tbilisi 04 00 Kazakstan Aqtau 04 00 Russia Samara 05 00 Kazakstan Aqtobe 05 00 Kyrgyzstan Bishkek 05 00 Pakistan Islamabad 05 00 Russia Chelyab...

Page 122: ...Your Phone 21 D Declaration of Conformity ii Deleting Contacts 38 Dial now 63 Dial Plan 61 Do Not Disturb DND 78 Documentation 9 DSS Keys 49 E Editing Contacts 37 Emergency Number 65 Ending Calls 71...

Page 123: ...place Rule 62 Ring Tones 34 S Safety Instructions 118 Screensaver 22 Searching for Contacts 40 Semi attended Transfer 81 Service Agreements 118 Shared Lines 96 Short Message Service SMS 105 System Cus...

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