Star2Star Yealink SIP-T20P Quick User Guide
Copyright
©
2012, Star2Star Communications, LLC. All rights reserved. Star2Star is a registered Trademark of Star2Star Communications.
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VOLUME ADJUSTMENT
Press
during a call to adjust the receiver volume of
the handset/speakerphone/headset.
Press
when the phone is idle to adjust the ringer
volume.
RING TONE
1. Press
when the phone is idle, then select
Settings >
Basic > Ring Tones.
2. Press
or
to select the desired ring tone.
3. Press
to accept the change.
PUTTING A CALL ON HOLD
Press
during an active call.
To resume a held call, press
again.
If there is more than one call on hold, press
or
to
select the desired call, then press
.
STAR2STAR CALL PARK AND RETRIEVE
1. Perform an Attended transfer to the park code 7000.
2. Listen to the system retrieval code announcement e.g. 7001
3. Press Transfer.
4. The caller is now parked.
5. The caller will hear music or message on hold if configured
on your system.
6. Dial the system retrieval code e.g. 7001 on any local
extension to retrieve the call.
TRANSFERING A CALL
There are three ways to transfer a call: Blind Transfer,
Attended Transfer and Semi-Attended Transfer.
Blind Transfer
:
1. Press
during an active call. The call is placed on hold.
2. Enter the number you want to transfer to, then press
.
Semi-Attended Transfer
:
1. Press
during an active call. The call is placed on
hold.
2. Enter the number you want to transfer to, then press
.
3. Press
when you hear the ring-back tone.
Attended Transfer
:
1. Press
during an active call. The call is placed on
hold.
2. Enter the number you want to transfer to, then press
.
3. Press
when the second party answers.
FORWARDING A CALL
1. Press
when the phone is idle, then select
Features >
Forward.
2. Select the desired forward type:
Always Forward
: Incoming
calls are all forwarded
unconditionally.
Busy Forward
: Incoming
calls are forwarded when the phone
is busy.
No Answer Forward
:
Incoming calls are forwarded when the
phone is not answered after a preset time period.
3. Enter the number you want to forward to. For
No Answer
Forward,
enter the ring time to wait before forwarding.
4. Press
to accept the change.
FIND-ME / FOLLOW-ME
Use the Star2Star Find-Me / Follow-Me feature in the
Star2Star Web portal to forward calls from your extension.
Follow Me (Immediate)
-- Calls to your extension will be sent
automatically to the number you define.
Find Me (Sequential)
-- Calls to your extension will ring your
extension and any other numbers that you define, in order.
Find Me (All)
-- Calls to your extension will ring your extension
and any other numbers that you define, all at once.
CONFERENCE CALL
1. Press
during an active call. The call is placed on hold.
2. Enter the number of the second party, then press
.
3. Press
again when the second party answers. All
parties are now joined in the conference.
4. Hang up to disconnect yourself. The other parties will
remain connected.
Note:
You may press
to place the conference on hold.
You can press
to split the conference call into two
individual calls. To drop the conference call, press
.
VOICE MAIL
The Message Waiting Indicator on the idle screen indicates
that you have new voice messages waiting. The Message key
LED lights up.
Listening to voice messages:
1. Press
twice. A stuttered dial tone will sound.
2. Follow the voice prompts to listen to your voice messages.
Alternatively you can dial 1000 to access the Voicemail
system at any time. The system will prompt for your password.
Note:
when accessing the voice mail system for the first time
your password is your extension #. Change this to a 4-digit
number you can easily recall.
CONTACT DIRECTORY
Adding a contact:
1. Press
when the phone is idle, then select
Local
Directory > Contact List.
2. Press
or
to select
Enter
, then press
.
3. Enter a unique contact name in the
Name
field and enter
the phone number in the proper field.
4. Press
to accept the change.
Editing a contact:
1. Press
when the phone is idle, then select
Local
Directory > Contact List.
2. Press
or
to select
Enter
, then press
.
3. Press
or
to select the desired contact, then
press
or
to select
Edit
, then press
.
4. Update the contact information. Press
to accept the
change.
Deleting a contact:
1. Press
when the phone is idle, and then select
Local
Directory > Contact List.
2. Press
or
to select
Enter
, then press
.
3. Press
or
to select the desired contact, then
press
or
to select
Del
, then press
.
4. Press
when “Delete Selected Item?” prompts on the
LCD screen.
