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Semi-Attended Transfer

Attended Transfer

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Basic Call Features

Placing a Call

Answering a Call

Ending a Call

Call Mute and Un-mute

Redial

Call Hold and Resume

Call Conference 

Call Forward

To place a call on hold:

Blind Transfer

Call Transfer

Speed Dial  

To configure a speed dial key:

To use the speed dial key:

Using the handset:

Using the speakerphone:

Using the headset:

Using the handset:

Using the speakerphone:

Using the headset:

Using the handset:

Using the speakerphone:

Using the headset:

1. With the handset on-hook, press          .

1. Pick up the handset.

2. Enter the number, and then press         . 

1. With the headset connected, press          to activate the headset mode.
2. Enter the number, and then press         . 

Note:

 During a call , you can alternate between headset, hands-free speakerphone and handset modes by 

          pressing the 

Headset 

key or the

 Speakerphone

 key or picking up the handset. Headset mode requires a 

          headset connected.

Note:

 You can ignore an incoming call by pressing the 

X

 key. 

2. Enter the number, and then press         .

Pick up the handset.

Press          .

Hang up the handset or press         .

Press          .

Press           or         .

Press         .

SIP-T20P Quick Reference Guide

Press           to enter the 

Dialed Calls

 list, press        or        to select the desired call, and then 

press            or         .
Press           twice when the phone is idle to call the last dialed number.

To resume the call, do one of the following:

Press        to mute the microphone during a call.  

Press        again to un-mute the call.

If there is only a call on hold, press          .

Press          during an active call.

If there is more than one call on hold, press        or        to select the desired call, and then press 
         .    

You can transfer a call in the following ways:

1. Press           during an active call. The call is placed on hold.

1. Press           during an active call. The call is placed on hold.

1. Press           during an active call. The call is placed on hold.
2. Enter the number you want to transfer to, and then press         . 
3. Press           when the second party answers.

To enable call forward:

Always ---- 

Incoming calls are all forwarded unconditionally.   

Busy ---- 

Incoming calls are forwarded when the phone is busy.   

No Answer ----

 Incoming calls are forwarded when the phone is not answered after a preset 

                         time period.         

1. Press          when the phone is idle, and then select 

Features

->

Forward.

2. Select the desired forward type:

3. Enter the number you want to forward to. For 

No Answer,

 enter the ring time to wait before 

    forwarding.
4. Press        to accept the change.

1. Press          during an active call. The call is placed on hold.
2. Enter the number of the second party, and then press         .

4. Hang up the handset to disconnect all parties.

1. Press          when the phone is idle, and then select 

Features

->

DSS Keys.

2. Select the desired line key, and then press        .

4. Press        to accept the change.

Press the speed dial key to dial out the preset number.

3. Select

 Speed Dial

 from the 

Type

 field, select the desired line from the 

Account ID

 field, and enter

    the number in the 

Value

 field. 

3. Press          again when the second party answers. All parties are now joined in the conference.  

2. Enter the number you want to transfer to, and then press         .
3. Press           when you hear the ring-back tone.

3. Press           .

2. Enter the number you want to transfer to.

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