UG_YEALINKW56_0120 | ©2020 VONAGE
2
User Guide
Yealink W56
Basic Functions (Continued)
Place a Call on Hold
1. During an active call, press the
Options
soft key.
2. Select
Hold
3. Call is placed on hold and a
Pause
icon is displayed on the
LCD screen.
4. To resume, press either the
Resume
soft key, the speaker
icon key or the green phone icon key.
*For multiple calls on hold, use the up/down arrow keys or the
Swap
soft key to toggle between them.
Blind Transfer
1. While on an active call, press the
Options
soft key and select
Transfer
or press the
R
button.
2. Enter the extension or phone number you would like to
transfer to.
3. Select the
Transfer
soft key or press the R button.
4. “Call Transferred” will display on the LCD screen.
Attended Transfer
1. While on an active call, press the
Options
soft key and
select
Transfer
or press the
R
button.
2. Enter the extension or phone number you would like to
transfer to.
3. Press the green phone icon to dial out.
4. Once the 3rd party answers, press
R
or the
Transfer
soft
key to complete the transfer.
5. “Call Transferred” will display on the LCD screen.
Start a Conference Call
1. Place a call to the first party.
2. Press the
Options
soft key and select
Conference
.
3. Enter the number of the 2nd party to be added to the
conference.
4. Press either the green phone icon, the
OK
button or the
Conference soft key to dial out.
5. Once the 2nd party answers, press the
Conference
soft
key again to join all parties.
Add New Party to Conference Call
1. While on an active conference, press the
Ext.Call
soft key
2. Enter the desired number in the
Call To
field
3. Press either the green phone icon or the
OK
button to dial
4. Once the new party answers, press the
Options
soft key
and select
Conference
to join the new party to the call.
Do Not Disturb
1. Press
OK
to enter the main menu.
2. Select Call Features and then select
Do Not Disturb
.
3. All lines assigned to the handset will display on the
LCD screen.
4. Use the up/down arrow keys to highlight the desired
line and press
OK
.
5. Use the left/right arrow keys to select Enabled from
the
Status
field.
6. Press
OK
. A red DND icon will display on the status line.
Online Account
First Time Login
• A New user email is sent to the email address associated with
the user profile.
• Email contains username and a one-time password setup link
which will expire after 24 hours.
• Click the link to set your permanent password and security
question.
Logging In
• Visit
https://app.vonage.com
• Username and password are case sensitive
Change Voicemail PIN
1. Select
Settings
from left navigation
2. Select the
Voicemail
tab
3. Enter desired PIN (4-10 digits)
4. Click
Save
Voicemail to Email
1. Select
Settings
from left navigation
2. Select the
Voicemail
tab
3. Select
Send Voicemail to Emai
l checkbox
4. Enter email address voicemail attachment will be sent to
5. Click
Save
Never Miss a Call
1. Select
Settings
from left navigation
2. Select Never Miss a Call tab
3. Choose desired configuration
• Send to Voicemail
– If no answer after X seconds, call is
sent to your Unavailable Voicemail Greeting.
• Forward All Calls
– Extension will not ring. Calls are
immediately forwarded to designated extension or number.
• Follow Me
– Incoming calls ring up to 5 numbers or
extensions in the sequence that you specify. Unanswered
calls will be routed to the voicemail of your choosing.*
• Simulring
– Incoming calls ring up to 5 numbers at the
same time. Unanswered calls will be sent to the originating
extension voicemail.
*
*
Calls may be routed to an alternate voicemail box if the
ring time on any Follow Me or Simulring number is less
than that of the extensions voicemail.
4. Click Save
Additional Support
• For full Yealink W56P/W56H User Guides, visit the
Preferred
Phones
support article.
• For additional assistance in setting up for Vonage service,
please visit the
Getting Started
support page.
