UG_YEALINKW56_0120 | ©2020 VONAGE
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User Guide
Yealink W56
Voicemail
Entering your Mailbox for the first time
To set up your mailbox for the first time, follow these steps:
1. Dial *99
2. Enter 1234 (default pin).
3. Press 1 for New Messages, Press 2 for Saved Messages
Options while listening to voicemail:
Voicemail Greetings
After entering your mailbox options (call *99 or *100 from
your phone and choose option 4):
• Dial *99
• Enter voicemail PIN
• Press 4 for
Mailbox Options
Record Voicemail Greetings
1. Press 1 to record Unavailable greeting
• Press 2 to record Busy greeting
• Press 3 to record Name greeting (Company Directory)
• Press 4 to record Temporary greeting (Vacation/Holiday)
2. After the tone, record your greeting and press # when
finished.
3. Press 1 to Save
• Press 2 to re-record
5
Repeats voicemail from the beginning
6
Go to next message
7
Deletes voicemail
8
Forward voicemail to another extension
9
Saves voicemail
*
Skips call information
#
Back to voicemail menu
Basic Functions
Making a Phone Call
1. For local calls and long distance: dial the area code and
number (i.e. 404-555-1212).
2. For international calls: dial 011 + country code + number
(i.e. 011-xx-xxx-xxxxx).
Making a Call
1. Pick up the handset, dial desired number and press
either the green phone icon key or the OK button.
2. To use speakerphone, press the speaker icon
(top left of the handset)
3. If there are multiple lines assigned to the handset as out
going lines, select the Line softkey to choose the desired
line and then press the OK button.
4. If no line is selected, the default outgoing line will be used.
Redial last number dialed
1. Press the green phone icon
2. Press green phone icon again
3. A call to the last dialed number is placed.
Redial previously dialed number
1. Press the green phone icon. Screen will display recently
dialed numbers.
2. Use the up/down directional keys to highlight the desired
number.
3. Press green phone icon to place the call.
Configure Call Waiting
1.
Press OK to enter the main menu.
2. Select the Call Features icon and select Call Waiting.
3. Use left and right directional keys to set the Status value.
4. Use left and right directional keys to set the Tone value.
5. Press Save soft key to accept changes
Answer Call Waiting
1. Press the Accept soft key to answer the new call
2. The original call is placed on hold.
Configure Call Waiting
1. Press the History soft key while handset is idle.
2. Use the up/down arrow keys to choose All Calls, Outgoing
Calls, Missed Calls or Accepted Calls and press OK.
3. Use the up/down arrow keys to highlight the desired entry
and press the View soft key to display detailed information.
Quick Reference Guide
*67
- Block Caller ID (for single call)
*82
- Unblock Caller ID (for single call)
*90
- Extension Login (Call Queue)
*91
- Extension Logout (Call Queue)
*99/*100
- Access Voicemail Box (from your own extension)
*101
- Access Virtual Mailbox (to access any voicemail box
*102
- Internal Dial by Name Directory
911
- Emergency Services (availability based on location)
411
- Directory Assistance ($1.99 per-call)
** + Extension Number | Blind transfer a call straight into an
extension’s voicemail
Please Note: *Codes must be dialed prior to placing call
