Yealink VC210 Teams Edition User Manual Download Page 31

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| Troubleshooting |

•

Viewing Device Status

•

Resetting Your Device

Rebooting Your Device

Your system administrator may ask you to reboot your device if it malfunctions or to assist in
troubleshooting.

Procedure

Go to

More

Settings

Device Settings

Reboot

Select

Reboot phone

It prompts if you are sure to reboot the device.

Select

Viewing Device Status

Your system administrator may ask you to view the device status such as network, MAC, firmware, Partner
APP version, Company Portal version, and Teams version.

Procedure

Go to

More

Settings

Device Settings

About

Resetting Your Device

You can reset the device to factory settings with the need for entering the Administrator's password.

Procedure

Go to

More

Settings

Device Settings

Debug (Admin only, default password: 0000)

Select

Reset to Factory Settings

It prompts if you are sure to reset to factory default.

Select

Troubleshooting

If you are having issues with your device, you can try the troubleshooting options and solutions in the
following topics to resolve certain issues.

•

Why does the device display “Network unavailable”?

•

Why does the device display time and date incorrectly?

•

How can I obtain the MAC address of a device when the device is not powered on?

•

Checking the IP Address of Device

Summary of Contents for VC210 Teams Edition

Page 1: ......

Page 2: ...b Sign in 10 Signing out of Your Device 11 Using the Teams Meeting Feature 11 Creating a Meeting 12 Joining a Scheduled Meeting 12 Joining a Meeting 13 One button One touch Join 13 Proximity Join 14 Call Meeting Number Join 16 Managing a Meeting 17 Adding Participants 17 Managing Audio 17 Managing Video 18 Recording a Meeting 19 Sharing Whiteboard 19 Introduction of the Whiteboard 19 Using and Vie...

Page 3: ...olor Correction 27 Screen Reader 27 Wireless Network 27 Activating the Wi Fi Mode 28 Connecting to the Wireless Network 28 Connecting to an Available Wireless Network Manually 28 Adding a Wireless Network manually 28 Viewing the Wireless Network Information 29 Disconnecting the Wireless Network Connection 29 Deactivating the Wi Fi Mode 29 Getting More Information About Microsoft Teams 29 Viewing M...

Page 4: ...cessory This guide is also included in your device package Administrator Guide This guide provides detailed information about setting up your network and configuring features Summary of Changes Changes for Guide Version 15 47 Changes for Guide Version 15 47 The following sections are new for this version Recording a meeting Sharing Whiteboard Raising Hand Setting Screen Layout Turning on Live Capt...

Page 5: ...Rear Panel of VC210 Front Panel of VC210 The LED indicator in front of the camera indicates different camera statuses Related information LED Instructions of VC210 Rear Panel of VC210 No Port Name Description 1 USB Allow you to connect the USB accessories 2 Display HDMI Connect to a monitor for video images output 3 Security Slot Allow you to connect a universal security cable to the device so you...

Page 6: ...zing The device is idle The device is working Solid red The device is in sleep mode Flashing red The device is upgrading firmware Solid orange System exception The Home Screen If the system has a Teams account logged in the monitor idle screen is shown as below If you have scheduled meetings the monitor idle screen is shown as below ...

Page 7: ...e When you log into your Teams account you can view the conference schedule In the example Meeting theme A20 Demo Test Meeting time 11 00 AM 6 30 PM Moderator Zhang teamstest Interactive Mode If you connect a touch display device you can operate the VC210 either by remote control or touch control If you connect a non touch display device you can use the remote control or mouse Note For more infora...

Page 8: ... Getting Started 8 Touch Control Touch Monitor Remote Control Remote Controller The following table introduces the keys on the remote control No Name Description 1 Answer Key Press to answer a call ...

Page 9: ...evious menu 8 Volume Up Down Key Press to increase decrease the volume Signing into Microsoft Teams You can sign into the device with your Microsoft online account Signing into Your Device Signing out of Your Device Signing into Your Device You can sign into your Microsoft online account directly on your device or sign into your device via a web sign in which includes your sign in address and pass...

Page 10: ...ou will be connected to the Company Portal automatically 2 Enter your user credentials 3 After the device signs in successfully select Got it Related information The Home Screen Signing into Microsoft Teams via Web Sign in Procedure 1 Select Sign in You will be connected to the Company Portal automatically ...

Page 11: ...o to More Settings Sign out 2 Select OK Using the Teams Meeting Feature Teams meetings are a great way to come together with your colleagues and clients both inside and outside of your organization You can join a Teams meeting as long as you have a Teams online account You can schedule meetings on the Teams phone the Teams client or the Outlook Meetings are synced automatically among them Creating...

Page 12: ...on to search and then select the desired participant 3 Select Start meeting Joining a Scheduled Meeting If you have scheduled meetings or are invited to a scheduled meeting the meeting schedule will be displayed on your device You can select the desired one to join Before you begin The device synchronizes the meeting information from the server every 5 minutes The device only displays meeting info...

Page 13: ... all day meeting 2 Select Join to join the meeting Joining a Meeting One button One touch Join Proximity Join Call Meeting Number Join One button One touch Join You can join a Teams meeting scheduled on the Teams phone the Teams client or the Outlook Procedure Press the navigation key to find your meeting and do one of the following to join the meeting ...

Page 14: ...g On your remote control CP900 CP700 press the Teams button Proximity Join You can move a Teams meeting on your mobile phone or laptop to the nearby device by the option of Add a room Before you begin Make sure the Bluetooth mode is activated and More Proximity join is enabled ...

Page 15: ... Meeting Feature 15 Procedure 1 Before starting a meeting do one of the following On the mobile phone go to Join now Join and add a room and select the desired device On the laptop select Room audio suggested Join now ...

Page 16: ... on the mobile phone Related tasks Activating or Deactivating the Bluetooth Mode Call Meeting Number Join You can join the meeting by calling a meeting number Before you begin The calling plan has been configured for your Teams account Procedure 1 Select Dial pad 2 Enter the meeting number and dial out ...

Page 17: ...ct and select Enter the participant account information to search and then add the participant Select Dial pad Dial out a number to add the participant Managing Audio Muting Unmuting the Microphone Muting a Participant Adjusting the Volume Muting Unmuting the Microphone You can mute unmute the microphone during the meeting Procedure Select to mute unmute the microphone On your remote control press...

Page 18: ...wn Up key to adjust volume On your CP900 CP700 tap to adjust volume Managing Video Turning off on the Local Camera Turning off on Incoming Video Turning off on the Local Camera You can turn off on your camera during the meeting Procedure Select to turn the camera off or on Turning off on Incoming Video Procedure 1 Select Turn off incoming video to stop streaming the participant s video 2 To view t...

Page 19: ...meeting select Start recording to record a meeting To stop recording select Stop recording Sharing Whiteboard Whiteboard integration in Microsoft Teams meetings is powered by whiteboard for the web which lets participants of Teams meetings collaborate together on a shared digital canvas You can share a whiteboard to make it available to all participants in a Teams meeting Introduction of the White...

Page 20: ...se the whiteboard to share content if the device connected to a touch display device otherwise you can only view what others share Raising Hand Everyone in the meeting can raise hands to apply for speaking Procedure During the meeting select Raise hand Setting the Screen Layout You can set the layouts as Gallery Large Gallery or Together mode Procedure 1 Select when the meeting is more than four p...

Page 21: ...ted Camera Settings You can set multiple camera parameters to make the VC210 have better framing in the different meeting room environments Controlling Camera Position Configuring the Exposure Settings Configuring the White Balance Setting Adjusting Display Image of the Camera Enabling Auto framing for Camera Adjusting Hangup Mode and Camera Pan Direction Resetting the Camera Controlling Camera Po...

Page 22: ...cker Wide Dynamic Range Metering Brightness field respectively Configuring the White Balance Setting Procedure 1 Go to More Settings Device Settings White Balance Setting 2 Select the desired value from the White Balance Mode field and select OK Auto it calculates the best white balance setting based on lighting conditions in the room Indoor Outdoor One push ATW default it automatically adjusts th...

Page 23: ... Mode and Camera Pan Direction Procedure 1 Go to More Settings Device Settings Others 2 Turn on Hangup Mode The picture took by the camera is upside down This mode is applicable when you install the camera upside down 3 Select the desired value from the Camera Pan Direction field If you select Reversed the camera pan direction will be reversed when pressing the left and right navigation keys on th...

Page 24: ... and Date Manually If your device cannot obtain the time and date automatically you can set the time and date manually Procedure 1 Go to More Settings Device Settings Time Date 2 Select Manual Settings from the Type field and Press OK 3 Enter the specific date and time in the Date and Time field respectively Changing the Time and Date Format You can change the time and date format About this task ...

Page 25: ... time in the following settings Backlight Time The delay time to change the brightness of the LCD screen when the device is inactive Backlight time includes the following settings 15s 30s 1min 2min 5min 10min 30min 45min or 1h Backlight is turned off when the device is inactive after the designated time Procedure 1 Go to More Settings Device Settings Display 2 Select the desired time from the Back...

Page 26: ...gs Device Settings Bluetooth 2 Turn off Open Discover Disconnecting the Bluetooth Device You can disconnect the Bluetooth device from your device After the Bluetooth device is disconnected it stays in the paired devices list so that you can easily connect it to your device next time Procedure 1 Go to More Settings Device Settings Bluetooth 2 Select the connected Bluetooth device It prompts if you ...

Page 27: ... Device Settings Accessibility 2 Select the desired value from the Color Correction field Off Deuteranomaly red green Protanomaly red green Tritanomaly blue yellow 3 Select OK Screen Reader The device will read where you tap Procedure 1 Go to More Settings Device Settings Accessibility 2 Turn on Screen Reader Wireless Network The Teams device supports the Wi Fi feature If there is available Wi Fi ...

Page 28: ...or Make sure that the Wi Fi mode is activated Procedure 1 Go to More Settings Device Settings Wi Fi Admin only default password 0000 2 Select Scan to search the available wireless network 3 Select the desired wireless network 4 If the network is secure enter its password 5 Select CONNECT Related tasks Activating or Deactivating the Wi Fi Mode Adding a Wireless Network manually If your gateway rout...

Page 29: ...n such as wireless status link speed security IP address signal strength and so on Procedure 1 Go to More Settings Device Settings Wi Fi Admin only default password 0000 2 Select the connected wireless network Disconnecting the Wireless Network Connection Procedure 1 Go to More Settings Device Settings Wi Fi Admin only default password 0000 2 Select the connected wireless network 3 Select FORGET T...

Page 30: ...s you need to sign into corporate resources with single sign on Browse and install approved business apps from your IT department or the Microsoft Store for Business View and manage your enrolled devices and wipe them if they get lost or stolen Get help directly from your IT department through the available contact information Note Every organization has different access requirements and will use ...

Page 31: ...o More Settings Device Settings About Resetting Your Device You can reset the device to factory settings with the need for entering the Administrator s password Procedure 1 Go to More Settings Device Settings Debug Admin only default password 0000 2 Select Reset to Factory Settings It prompts if you are sure to reset to factory default 3 Select OK Troubleshooting If you are having issues with your...

Page 32: ... connect the SNTP server contact your system administrator for more information You can also configure the time and date manually How can I obtain the MAC address of a device when the device is not powered on You can use one of the following ways to obtain the MAC address of a device The PO Purchase Order provided by the supplier The label of the carton box The device s bar code on the back of the...

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