Yealink T58A Teams Administrator'S Manual Download Page 113 | Manualshive

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| Troubleshooting Solutions |

113

Troubleshooting Solutions

This section describes the solutions to common issues that may occur while using the Teams device. Upon
encountering a case not listed in this section, contact your Yealink reseller for further support.

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IP Address Issues

•

Time and Date Issues

•

•

Firmware and Upgrading Issues

•

System Log Issues

•

Password Issues

IP Address Issues

•

The device does not get an IP address

•

•

Specific format in configuring IPv6 on Yealink devices

The device does not get an IP address

Do one of the following:

• Ensure that the Ethernet cable is plugged into the Internet port on the device and the Ethernet cable is

not loose.

• Ensure that the Ethernet cable is not damaged.
• Ensure that the IP address and related network parameters are set correctly.
• Ensure that your network switch or hub is operational.

IP Conflict

Do one of the following:

• Reset another available IP address for the device.

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Summary of Contents for T58A Teams

Page 1: ......

Page 2: ...k Settings 10 IP Addressing Mode Configuration 11 IPv4 Configuration 11 IPv6 Configuration 13 DHCP Option for IPv4 16 Supported DHCP Option for IPv4 16 DHCP Option 160 and Option 161 17 DHCP Option 66...

Page 3: ...layed Elements of Devices 49 Viewing the Device Details 50 Assigning Configuration Profile to Devices 50 Diagnostic Devices 50 Updating Device Software 50 Restarting Your Devices 51 Configuration Prof...

Page 4: ...es 82 Supported Trusted and Server Certificates 83 TLS Configuration 85 Encrypting Configuration Files 87 Configuration Files Encryption Tools 87 Configuration Files Encryption and Decryption 88 Encry...

Page 5: ...ture via Phone User Interface 112 Capturing the Current Screen of the Device via Web User Interface 112 Troubleshooting Solutions 113 IP Address Issues 113 The device does not get an IP address 113 IP...

Page 6: ...lated documents are available Quick Start Guides describe how to assemble devices and configure the most basic features available on the devices User Guides describe how to configure and use the basic...

Page 7: ...nload page for your device at Yealink Technical Support If you want to find Request for Comments RFC documents type http www ietf org rfc rfcNNNN txt NNNN is the RFC number into the location field of...

Page 8: ...in configurations from the provisioning server it will be connected to the provisioning server and then download the boot file and configuration file s during startup The device will be able to resolv...

Page 9: ...downgrade to the Open SIP from this release If Teams phones are under temporary license for demo testing purpose and want to get back to Open SIP please contact Yealink support team for technical supp...

Page 10: ...ices operate on an Ethernet local area network LAN You can configure the local area network to accommodate many network designs which varies by organizations and Yealink Teams devices IPv4 and IPv6 Ne...

Page 11: ...tion The following table lists the parameters you can use to configure IPv4 Parameter static network internet_port type 1 MAC cfg Description It configures the Internet port type for IPv4 Note It work...

Page 12: ...nternet_port gateway 1 MAC cfg Description It configures the IPv4 default gateway Note It works only if static network ip_address_mode is set to 0 IPv4 or 2 IPv4 IPv6 and static network internet_port...

Page 13: ...static_dns_enable is set to 1 On Permitted Values IPv4 Address Default Blank Web UI Network Basic IPv4 Config Configuration Type Static IP Secondary DNS Or Network Basic IPv4 Config Configuration Type...

Page 14: ...Address Default Blank Web UI Network Basic IPv6 Config Configuration Type Static IP IP Address Phone UI Settings Device Settings Network default password admin WAN Port IPv6 Type Static IP IP Address...

Page 15: ...IPv6 DNS server Note It works only if static network ip_address_mode is set to 1 IPv6 or 2 IPv4 IPv6 In DHCP environment you also need to make sure static network ipv6_static_dns_enable is set to 1 On...

Page 16: ...sabled 1 Enabled Default 1 Web UI Network Advanced ICMPv6 Status Active 1 If you change this parameter the device will reboot to make the change take effect DHCP Option for IPv4 The Teams device can o...

Page 17: ...ader has been used for DHCP options DHCP Option 160 and Option 161 Yealink Teams devices support obtaining the provisioning server address by detecting DHCP custom option during startup If DHCP Option...

Page 18: ...ovisioning server address is required One possibility is that connecting to the secondary DHCP server that responds to DHCP INFORM queries with a requested provisioning server address For more informa...

Page 19: ...dhcp_option option60_value 1 y0000000000xx cfg Description It configures the value vendor name of the device of DHCP option 60 Permitted Values String within 99 characters Default yealink Web UI Setti...

Page 20: ...n VLAN Change Configuration LLDP Configuration LLDP Linker Layer Discovery Protocol is a vendor neutral Link Layer protocol which allows devices to receive and or transmit device related information f...

Page 21: ...ly connected CDP enabled switch The devices can also receive CDP packets from the connected switch If the VLAN configurations on the devices are different from the ones sent by the switch the devices...

Page 22: ...the VLAN for the Internet port Permitted Values 0 Disabled 1 Enabled Default 0 Web UI Network Advanced VLAN WAN Port Active Phone UI Settings Device Settings Network default password admin VLAN WAN P...

Page 23: ...It works only if static network pc_port enable is set to 1 Auto Negotiation and static network vlan pc_port_enable is set to 1 Enabled Permitted Values Integer from 1 to 4094 Default 1 Supported Devi...

Page 24: ...res the DHCP option from which the device obtains the VLAN settings You can configure at most five DHCP options and separate them by commas Permitted Values Integer from 1 to 255 Default 132 Web UI Ne...

Page 25: ...Description It activates or deactivates the Wi Fi mode Note It works only if static wifi function enable is set to 1 Enabled Permitted Values 0 Disabled 1 Enabled Default 0 Web UI Network Wi Fi Wi Fi...

Page 26: ...s the encryption type of a specific wireless network If static wifi X security_mode is set to NONE the permitted value of this parameter is NONE If static wifi X security_mode is set to 802 1x EAP the...

Page 27: ...d PC Port Yealink Teams devices support two Ethernet ports Internet port and PC port You can enable or disable the PC port on the devices The PC port is not applicable to CP960 devices Supported Trans...

Page 28: ...network pc_port speed_duplex 1 y0000000000xx cfg Description It configures the transmission method of the PC port Note You can set the transmission speed to 1000Mbps Auto Negotiation to transmit in 1...

Page 29: ...Pv2 requires CA certificates EAP PEAP GTC requires CA certificates EAP TTLS EAP GTC requires CA certificates EAP FAST supports EAP In Band provisioning requires CA certificates if the provisioning met...

Page 30: ...ce Settings Network default password admin 802 1x MD5 Password Parameter static network 802_1x root_cert_url 1 y0000000000xx cfg Description It configures the access URL of the CA certificate The form...

Page 31: ...ues 0 Socks5 1 HTTP CONNECT Default 0 Parameter static network proxy hostname y0000000000xx cfg Description It configures the IP address or domain name of the proxy server Note It works only if static...

Page 32: ...k proxy mode is set to 1 Enabled Permitted Values URL within 511 characters Default https www google com Web UI Network Proxy Domain Name For Testing only for wired network Phone UI Settings Device Se...

Page 33: ...ms_HD_IP_Phones_Auto_Provisioning_Guide Provisioning Points to Consider Boot Files Configuration Files and Resource Files Provisioning Methods Setting Up a Provisioning Server Provisioning Points to C...

Page 34: ...t template file y000000000000 boot to create MAC Oriented boot file by making a copy and renaming it Note You can select whether to use the boot file or not according to your deployment scenario If yo...

Page 35: ...files is left blank or if a non static parameter in the configuration files is deleted or commented out the factory default value takes effect 0 Disabled If the value of a parameter in the configurati...

Page 36: ...he provisioning server Related information Boot File Attributes Configuration Files Yealink devices support two configuration template files Common CFG file and MAC Oriented CFG file These configurati...

Page 37: ...C local CFG file named MAC local cfg contains the changes associated with a non static parameter that you make via web user interface or phone user interface for example changes for time and date form...

Page 38: ...r settings Via web user interface at the path Settings Upgrade Reset User Settings Note The Reset user settings option appears only if you set static auto_provision custom protect 1 Configuration File...

Page 39: ...ified configurations Tip The line beginning with is considered to be a comment You can use to make any comment in the boot file Resource Files Resource files are optional but if the particular feature...

Page 40: ...Provisioning Methods Teams devices can be configured using the following methods with your provisioning server Central Provisioning configuration files stored on a central provisioning server Manual P...

Page 41: ...oning This method enables you to perform configuration changes on a per device basis Web User Interface Access Phone User Interface Web User Interface Access When configuring the devices via the web u...

Page 42: ...e Settings Network default password admin Web Server HTTP Status Parameter static network port http 1 y0000000000xx cfg Description It configures the HTTP port for the user to access the web user inte...

Page 43: ...hanges to any device by importing the configuration files via the web user interface About this task You can export five types of CFG configuration files to the local system MAC local cfg It contains...

Page 44: ...en you use the centralized provisioning method Using the configuration files to provision the devices and to modify features and configurations is called the central provisioning method You can use a...

Page 45: ...Power On Parameter static auto_provision repeat enable y0000000000xx cfg Description It triggers the repeatedly feature to on or off Permitted Values 0 Off 1 On Default 0 Web UI Settings Auto Provisi...

Page 46: ...s the start end time of the day for the device to perform auto provisioning weekly Note It works only if static auto_provision weekly enable is set to 1 On Permitted Values Time from 00 00 to 23 59 De...

Page 47: ...interface DHCP Provision Configuration Static Provision Configuration DHCP Provision Configuration You can select to use IPv4 or custom DHCP option according to your network environment The IPv4 or c...

Page 48: ...itted Values String within 32 characters Default Blank Web UI Settings Auto Provision Username Parameter static auto_provision server password y0000000000xx cfg Description It configures the password...

Page 49: ...soft Teams Skype for Business Admin Center Editing Your Device Info Customizing the Displayed Elements of Devices Viewing the Device Details Assigning Configuration Profile to Devices Diagnostic Devic...

Page 50: ...nfiguration profile will take effect on the devices Related tasks Creating a Configuration Profile Diagnostic Devices You can use the diagnostic feature to quickly find the root cause of the problem a...

Page 51: ...ed device deployment All configurations are sent to devices according to the profiles deployment configuration The configuration not supported by the device will not be pushed to the device Note For t...

Page 52: ...ly from the provisioning server for a mass of devices Upgrade all device software to the latest version with one click on the Microsoft Teams Skype for Business Admin Center It is only applicable to d...

Page 53: ...tted Values URL within 511 characters Default Blank Web UI Settings Upgrade Upgrade Firmware 1 If you change this parameter the device will reboot to make the change take effect Device Customization Y...

Page 54: ...nfiguration Language Customization Example Setting a Custom Language for Device Display Language Display Configuration The default language displayed on the phone user interface depends on the languag...

Page 55: ...ation Available languages depend on the language packs currently loaded to the device You can also add new languages not included in the available language list available for device display by loading...

Page 56: ...for Device Display Configuration The following table lists the parameters you can use to configure a custom language for a device display Parameter gui_lang url y0000000000xx cfg Description It confi...

Page 57: ...s the existing one the newly uploaded language file will override the existing one We recommend that the filename of the new language pack should not be the same as the existing one Note To modify the...

Page 58: ...amed as 12 Wuilan js and 12 Wuilan_note xml for downloading After the update you will find a new language selection Wuilan at the top right corner of the web user interface and new note information is...

Page 59: ...8 10 25 015 GUI English_15 lang gui_lang url http 192 168 10 25 016 GUI English_16 lang lang gui English_15 After provisioning the language on the phone user interface will change to the custom langua...

Page 60: ...ate before the screen saver starts Permitted Values 30 30s 60 1min 300 5min 600 10min 900 15min 1800 30min 3600 1h 7200 2h Default 900 Web UI Settings Preference Screensaver Screensaver Wait Time Phon...

Page 61: ...Saver default password admin Screen Saver Type Parameter screensaver upload_url y0000000000xx cfg Description It configures the access URL of the custom screensaver background Permitted Values URL wi...

Page 62: ...You can change the brightness of LCD backlight and time in the following settings Backlight Active Level The brightness level of the LCD backlight when the device is active Backlight Time The delay t...

Page 63: ...twork Time Protocol time server to have the most accurate time and set DST Daylight Saving Time to make better use of daylight and to conserve energy or you can set the time and date manually The time...

Page 64: ...Australia Perth China Beijing Russia Irkutsk Ulan Ude Singapore Singapore 4 30 Venezuela Caracas 8 45 Eucla 4 Canada Halifax Saint John Chile Santiago Paraguay Asuncion United Kingdom Bermuda Bermuda...

Page 65: ...Iraq Baghdad Russia Moscow 13 30 Chatham Islands 3 30 Iran Teheran 14 Kiribati 4 Armenia Yerevan Azerbaijan Baku Georgia Tbilisi Kazakhstan Aktau Russia Samara NTP Settings You can set an NTP time se...

Page 66: ...ettings Time Date Primary Server Phone UI Settings Device Settings Time Date General NTP Server1 Parameter local_time ntp_server2 MAC cfg Description It configures the IP address or the domain name of...

Page 67: ...s Time Date General Location DST Settings You can set DST for the desired area as required By default the DST is set to Automatic so it can be adjusted automatically from the current time zone configu...

Page 68: ...ST szStart optional Month Day Hour for iType 0 Month 1 12 Day 1 31 Hour 0 midnight 23 Month Week of Month Day of Week Hour of Day for iType 1 Month 1 12 Week of Month 1 5 the last week Day of Week 1 7...

Page 69: ...nd place it to the provisioning server Related information Time Zone DST Configuration The following table lists the parameters you can use to configure DST Parameter local_time summer_time MAC cfg De...

Page 70: ...st week in a month Day of Week 1 Monday 2 Tuesday 7 Sunday Hour of Day 0 0am 1 1am 23 11pm Default 1 1 0 Web UI Settings Time Date Start Date Parameter local_time end_time MAC cfg Description It confi...

Page 71: ...rameter you can use to configure time and date manually Parameters local_time manual_time_enable MAC cfg Description It enables or disables the device to obtain time and date from manual settings Perm...

Page 72: ...M YYYY 4 MM DD YY 5 DD MMM YYYY 6 WWW DD MMM 7 MM DD YYYY Use the following mapping WWW represents the abbreviation of the week DD represents a two digit day MMM represents the first three letters of...

Page 73: ...iguration The following table lists the parameters you can use to configure tones Parameter voice tone country y0000000000xx cfg Description It configures the country tone for the phone Note It is not...

Page 74: ...creen Note If the Screen Saver is enabled on your device power saving mode will still occur For example if a screen saver is configured to start after the device has been idle for 5 minutes and power...

Page 75: ...Disabled the phone automatically enters the power saving mode to protect the screen when the phone is inactive for 72 hours Image persistence may be caused on LCD 1 Enabled Default 1 Web UI Settings...

Page 76: ...e_hour wednesday features power_saving office_hour thursday features power_saving office_hour friday features power_saving office_hour saturday features power_saving office_hour sunday y0000000000xx c...

Page 77: ...1 Enabled power LED indicator slowly flashes 1000ms red Default 1 Web UI Features Power LED Voice Text Mail Power Light Flash Parameter phone_setting talk_and_dial_power_led_enable y0000000000xx cfg D...

Page 78: ...It configures the Bluetooth device name Note It works only if features bluetooth_enable is set to 1 On Permitted Values String within 64 characters Default For T58A Yealink T58 For T56A Yealink T56A F...

Page 79: ...ting call queues will have attendant routing selected by default When attendant routing is used the first call in the queue rings all call agents at the same time The first call agent to pick up the c...

Page 80: ...y the administrator users can configure them only if they have administrator privileges User and Administrator Identification Configuration User Access Level Configuration User and Administrator Ident...

Page 81: ...the phone user interface User Access Level Configuration For more information refer to Yealink SIP IP Phones Configuration Guide for User Access Level The following table lists the parameters you can...

Page 82: ...ly lock the phone Permitted Values Integer from 30 to 3600 Default 900 Web UI Features Phone Lock Idle time out 30 3600s Phone UI Settings Device Settings Phone Lock Idle time out 1 If you change this...

Page 83: ...sts a TLS connection with a server the device should verify the certificate sent by the server to decide whether it is trusted based on the trusted certificates list You can upload 10 custom certifica...

Page 84: ...wte Premium Server CA Thawte Primary Root CA Thawte Primary Root CA G2 Thawte Primary Root CA G3 Thawte Server CA VeriSign Class 1 Public Primary Certification Authority VeriSign Class 1 Public Primar...

Page 85: ...ot Certificate Authority G2 RapidSSL CA Go Daddy Root Certificate Authority G2 Cybertrust Global Root COMODOSSLCA COMODO RSA Domain Validation Secure Server CA COMODO RSA Certification Authority Amazo...

Page 86: ...nables or disables the device to mandatorily validate the CommonName or SubjectAltName of the certificate sent by the server Permitted Values 0 Disabled 1 Enabled Default 0 Web UI Security Trusted Cer...

Page 87: ...rve custom certificates after it is reset to factory defaults Permitted Values 0 Disabled 1 Enabled Default 0 1 If you change this parameter the device will reboot to make the change take effect Encry...

Page 88: ...the device requests to download the boot file first and then download the referenced configuration files For example the device downloads an encrypted account cfg file The device will request to down...

Page 89: ...the downloaded MAC Oriented file is encrypted and the parameter static auto_provision aes_key_16 mac is left blank the device will try to encrypt decrypt the MAC Oriented file using the AES key confi...

Page 90: ...e to locate configuration file s for example account cfg from your local system in the Select File s field To select multiple configuration files you can select the first file and then press and hold...

Page 91: ...feature is suitable for the scenario of disconnection with the local MS server Also it can be applied to customers who migrate from SIP solutions to Teams solutions During the transition period there...

Page 92: ...Permitted Values 0 Disabled 1 Enabled Default 0 Phone UI Settings Device Settings Hybrid Mode Quick Ball SIP Account Registration Configuration In survivability app mode you can register SIP accounts...

Page 93: ...within 99 characters Default Blank Web UI Account Register Password Parameter account X outbound_proxy_enable 1 MAC cfg Description It enables or disables the phone to send requests to the outbound p...

Page 94: ...Register SIP Server Y Port Parameter account X sip_server Y expires 1 2 MAC cfg Description It configures the registration expiration time in seconds of SIP server Y Permitted Values Integer from 30...

Page 95: ...codec Parameter account X codec payload_type enable 1 MAC cfg Description It enables or disables the specified audio codec The name payload_type of the audio codec g722_1c_48kpbs G 722 1c 48kb s g722...

Page 96: ...n the audio codec is G726 32 the default value is 0 When the audio codec is G726 40 the default value is 0 When the audio codec is G723_53 the default value is 0 When the audio codec is G723_63 the de...

Page 97: ...c is G723_53 the default value is 0 When the audio codec is G723_63 the default value is 0 When the audio codec is Opus the default value is 0 When the audio codec is iLBC the default value is 0 Web U...

Page 98: ...mware from your local system 3 Click Upload It will prompt It will take a few minutes to update the uvc firmware Please do not power off 4 Click OK The current firmware of the camera will be updated a...

Page 99: ...ic local_log enable y0000000000xx cfg Description It enables or disables the device to record log locally Note We recommend you not to disable this feature Permitted Values 0 Disabled the device will...

Page 100: ...rase half of the logs from the oldest log information on the device Permitted Values Integer from 2048 to 20480 Default 20480 Web UI Settings Configuration Max Log File Size 2048 20480KB Parameter sta...

Page 101: ...local_log backup path tftp 10 3 6 133 upload Note It works only if static auto_provision local_log backup enable is set to 1 Enabled Permitted Values URL within 1024 characters Default Blank Paramete...

Page 102: ...ings Configuration Local Log 2 Turn on Enable Local Log 3 Select the desired value from the Local Log Level drop down menu The default local log level is 6 4 Enter the limit size of the log files in t...

Page 103: ...og to be reported to the MAC sys log file to 4 then the log with a severity level of 0 to 4 will all be reported Syslog Log You can also configure the device to send syslog messages to a syslog server...

Page 104: ...static syslog server_port y0000000000xx cfg Description It configures the port of the syslog server Example static syslog port 515 Permitted Values Integer from 1 to 65535 Default 514 Web UI Settings...

Page 105: ...generates the log messages Note For more information refer to RFC 3164 Permitted Values 0 kernel messages 1 user level messages 2 mail system 3 system daemons 4 security authorization messages note 1...

Page 106: ...efer to the network resources The following figure shows a portion of the syslog Packets Capture You can capture packet in two ways capturing the packets via web user interface or using the Ethernet s...

Page 107: ...ve the file to your local system Capturing the Packets in Enhanced Way Procedure 1 From the web user interface navigate to Settings Configuration 2 Select Enhanced from the pull down list of Pcap Type...

Page 108: ...fault 0 Web UI Network Advanced Span to PC Span to PC Port 1 If you change this parameter the phone will reboot to make the change take effect Analyzing Configuration Files Wrong configurations may a...

Page 109: ...oot if necessary The file format of the exported diagnostic file is tar Procedure 1 From the web user interface navigate to Settings Configuration 2 Click Start in the Export All Diagnostic Files fiel...

Page 110: ...ngs will be overwritten after resetting Resetting the Device to Default Factory Settings Resetting the Device to Custom Factory Settings Deleting the Custom Factory Settings Files Resetting the Device...

Page 111: ...format of the custom factory configuration file must be bin Permitted Values URL within 511 characters Default Blank Web UI Settings Configuration Import Factory Configuration Deleting the Custom Fact...

Page 112: ...re the screen display the IP phone may prompt you to enter the user name and password of the administrator if the web browser does not remember the user name and password for the web user interface lo...

Page 113: ...Issues IP Address Issues The device does not get an IP address IP Conflict Specific format in configuring IPv6 on Yealink devices The device does not get an IP address Do one of the following Ensure t...

Page 114: ...RL of the provisioning server can be tftp IPv6 address or domain name For example if the provisioning server address is 2001 250 1801 1 the access URL of the provisioning server can be tftp 2001 250 1...

Page 115: ...nfiguration is applicable to the device model The configuration may depend on the support from a server System Log Issues Fail to export the system log from a provisioning server FTP TFTP server Fail...

Page 116: ...Troubleshooting Solutions 116 Restore the administrator password Factory reset can restore the default password All custom settings will be overwritten after reset...

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