Yealink T58A Skype for Business, User Manual

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| Boss-Admin for Skype for Business | 43
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Resuming Held Boss Calls
• Transferring a Boss Call
• Resuming a Transferred Boss Call
• Transferring a Call to a Boss’s Voicemail
•
Placing a Call on Behalf of a Boss
• Initiating a Conference Call on Behalf of a Boss
• Joining Conference Calls for a Boss
Responding to Incoming Boss Calls
When a call is placed to the boss's line, the call is displayed on the boss’s and delegate's phones. As a delegate, you
can answer an incoming call on a boss's line, reject the call, or forward the call directly to the boss's voicemail.
Procedure
Do one of the following:
• Select
Answer to answer the call.
• Select Boss VM to forward the call to the boss's voicemail.
• Select to forward the call to the other people.
• Select
More > Silence to mute the ringtone.
• Select More > FWD VM to forward the call your voicemail.
• Select Reject to reject the call.
Viewing Held Boss Calls
Bosses and delegates can both view held calls on the boss's line. If there is an active call on boss’s line, the Boss/
Admin soft key glows red on the delegate’s phone.
Procedure
Tap the
Boss/Admin
soft key.
Resuming Held Boss Calls
Any assigned delegate can resume held calls on the boss's line.
Procedure
1.
Tap the
Boss/Admin
soft key.
2. Tap the avator of the caller.
Transferring a Boss Call
After a delegate answers the call for the boss, the delegate can transfer the call to the boss’s phone via Safe Transfer,
which enables the delegate to transfer the call to the boss’s phone and prevents the call from going to voicemail if the
boss does not answer the call. The delegate can resume the call and talk with the client continuously.
Procedure
During a delegation call, navigate to More > Safe Tran .
The call is transferred to the boss's phone.