| Troubleshooting |
36
The phone display time and date incorrectly
Check whether your phone obtains the time and date from the SNTP server automatically. If the phone fails to
connect the SNTP server, contact your system administrator for more information. You can also configure time and
date manually.
Obtain the MAC address of a phone when the phone is not powered on
You can use one of the following ways to obtain the MAC address of a phone:
• You can ask your supplier for shipping information sheet which includes MAC addresses according to the
corresponding PO (Purchase Order).
• You can find the MAC address from the label of the carton box.
• You can also find the MAC address from the phone’s bar code on the back of the phone.
The phone cannot receive calls
• Check whether your status is DND mode, if it is, you should reset status.
• Check whether call forward is enabled on the phone.
The handset does not work
• Check that the headset cord is fully connected to the headset jack on the phone.
Checking the IP Address of Teams Phone
Procedure
Navigate to >
Settings
>
Device Settings
>
About
.
Summary of Contents for T56
Page 1: ......
