User Guide for the SIP-T42S IP Phone
158
Automatic Call Distribution (ACD)
ACD is often used in offices for customer service, such as call center. The ACD system handles
large volumes of incoming calls from callers who have no need to talk to a specific person but
who require assistance from any of multiple persons at the earliest opportunity. ACD on the
SIP-T42S IP phone allows the ACD system to distribute large volumes of incoming calls to the
registered ACD users. To use this feature, you should configure an ACD key in advance.
Note
To configure an ACD key via phone user interface:
1.
Press
Menu
->
Features
->
DSS Keys
.
2.
Select the desired DSS key.
3.
Press or , or the
Switch
soft key to select
ACD
from the
Type
field.
4.
(Optional.) Enter the string that will appear on the LCD screen in the
Label
field.
5.
Press the
Save
soft key to accept the change or the
Back
soft key to cancel.
ACD key is configurable via web user interface at the path
Dsskey
->
Line Key
.
To log into the ACD system:
1.
Press the ACD key when the phone is idle.
The LCD screen prompts you the following information:
User ID
: the identity used to log into the queue.
Password
: the password used to log into the queue.
2.
Press the
Login
soft key to log in.
Note
After configuring an ACD key, you can press the ACD key to log into the
ACD system
. After
logging in, you are ready to receive calls from the
ACD system
. You can press the ACD key to
show your current ACD user status. You can press the
Avail
/
Unavail
soft key to change your
Contact your system administrator for the User ID and Password to access the ACD system.
Make sure ACD is enabled on your IP phone. For more information, contact your system
administrator.
Summary of Contents for SIP-T42S IP
Page 1: ......
Page 22: ...User Guide for the SIP T42S IP Phone 12 ...
Page 42: ...User Guide for the SIP T42S IP Phone 32 ...
Page 140: ...User Guide for the SIP T42S IP Phone 130 ...
Page 197: ...Appendix 187 Appendix B Menu Structure ...
