Forwarding Calls
8x8 recommends using virtual office online call forwarding instead of
phone-based call forwarding. So your call forwarding instructions are
stored online instead of on your phone. If you set your call forwarding
rules on your phone, they will not be in effect if your phone is
disconnected from an Internet connection.
To enable online call forwarding (Virtual Office):
• Log on to your Virtual Office Online dashboard at http://
virtualoffice.8x8.com.
• Select
Settings
then
Call Forwarding
, then select the
My Rules
tab.
• Update your Call Forwarding Rules and press
Save
.
You can return to Virtual Office Online at any time to update your Call
Forwarding Rules.
To enable call forward (phone based):
• Press the
Menu
soft key when the phone is idle, and then select
Features->Call Forward
.
• Select the desired forward type:
Always Forward
—forwarded unconditionally.
Busy Forward
—forwarded when the phone is busy.
No Answer Forward
—forwarded if not answered after a period
of time.
• Press
OK
. Then press
to enable or disable and then press
to enter the number.
• Enter the number you want to forward to. For example, 555 for
voicemail.
For No Answer Forward, press
or
to enable or disable, then
press
to access the ring timer. Select the desired ring time to
wait before forwarding using
After Ring Time
field. Press
or
to select the desired ring time.
• Press the
Save
soft key to accept the change.
Intercom
To place an intercom call when the target phone is idle:
• Press the Intercom soft key when the phone is idle, enter the
number you wish to intercom to and then press the
OK
soft key.
The called destination plays a warning tone and automatically
answers the call in the speakerphone.
• To end the intercom call, press
More
and then the
EndCall
soft key.
LCR — Last call return
• Press the
LCR
soft key when the phone is idle.
• You can pick up the handset first, then select
LCR
to place the call
on your handset.
Transferring Live Calls to Voicemail
• Select
xfrVM
during a live call, then dial the extension number and
press
#
.
Call Conference.
• To convert a live call to a conference call:
• Press the
Conf
soft key during a live call. The call is placed on hold.
• Enter the number of the second party, and then press the
Send
soft key.
• Press the
Conf
soft key again when the second party answers. All
parties are now joined in the conference.
During the local conference call, you can do the following independent
tasks:
• Press the
Hold
soft key to place the conference on hold.
• Press the
Manage
soft key, and then press
or
to select
the desired party:
–
Press the
Far Mute
soft key to forbid the party from speaking.
The muted party can hear everyone, but no one can hear the
muted party.
–
Press the
Remove
soft key to remove the party from the
conference call.
–
Press the
New Call
soft key to place a new call.
–
Press the
Back
soft key to return to the previous screen.
• Press
to mute the conference call.
• Press the
Split
soft key to split the conference call into two
individual calls on hold.
• Press the
EndCall
soft key to drop the conference call.
To set up or use a conference bridge:
If you are the first person who wishes to create a conference:
• Press the
Conf
soft key when the phone is idle. You can pick up the
handset first, then select
Conf
to place the call on your handset.
Follow the IVR to create a conference and note of the conference
ID.
If you are a participant who wishes to join an ongoing conference:
• Press the
Conf
soft key when the phone is idle. You can pick up the
handset first, then select
Conf
to place the call on your handset.
• Follow the IVR to enter the conference ID. Now you are now joined
in the conference.
To set up a local conference:
• Press the
Conf
soft key during a live call. The call is placed on hold.
• Enter the number of the second party, and then press the
Send
soft key.
• Press the
Conf
soft key again when the second party answers. All
parties are now joined in the conference.
During the local conference call, you can do the following:
• Press the
Hold
soft key to place the conference on hold.
• Press the
Split
soft key to split the conference call into two
individual calls on hold.
• Press the
Manage
soft key, and then press
or
to select
the desired party:
• Press the
Far Mute
soft key to forbid the party from speaking. The
muted party can hear everyone, but no one can hear the muted
party.
• Press the
Remove
soft key to remove the party from the
conference call.
• Press the
New Call
soft key to place a new call.
• Press the
Back
soft key to return to the previous screen.
• Press
to mute the conference call.
• Press the
EndCall
soft key to drop the conference call.
Call History
• Press the
History
soft key when the phone is idle, press or to scroll
through the list.
• Select an entry from the list, you can do the following:
• Press the
Send
soft key to call the entry.
• Press the
Delete
soft key to delete the entry from the list.
• If you press the
Option
soft key, you can also do as follow:
• Select
Detail
to view detailed information about the entry.
• Select
Add to Contacts
to add the entry to the local directory.
• Select
Add to Blacklist
to add the entry to the blacklist.
• Select
Delete All
to delete all entries from the list.
Contact Directory
To access your directory:
• Press the
Dir
soft key when the phone is idle, and then select the
desired contact group, press the
Enter
soft key.
To add a contact:
• Navigate to your directory.
• Press the
Add
soft key to add a contact.
• Enter the contact’s information, and press the
Add
soft key to
accept the change.
To edit a contact:
• Navigate to your directory.
• Press
or
to select the desired entry, press the
Option
soft key and then select
Detail
.
• Edit the contact information and press the Save soft key to accept
the change.
To delete a contact:
• Navigate to your directory.
• Press
or
to select the desired entry, press the
Option
soft key and then select the
Delete
soft key.
• Press the
OK
soft key when the
LCD
screen prompts “Delete
selected item?”.
Voice Mail
Message waiting indicator on the idle screen indicates that one
or more voice messages are waiting at the message center. The
MESSAGE key LED lights up.
To listen to voice messages:
• Press
or the
Connect
soft key.
• Follow the IVR to listen to your voice messages.
Muting the Microphone
• Press
to mute the microphone during a call.
• Press
again to un-mute the call.
Do not disturb (DND)
• Press the
DND
soft key when the phone is idle. The
icon on
the status bar indicates that DND is enabled.
