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Yealink MVC 2 Series, Deployment Manual

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Yealink MVC 2 Series Deployment Manual Download Page 66

 | Troubleshooting | 

66

2.

Run the Yealink RoomConnect plugin.

3.

Tap 

 from the top-right corner and select 

Config DM Server

.

4.

Select the desired platform.

• If you select 

Yealink Management Cloud Service

, enter the enterprise ID.

The enterprise ID can be obtained from the Account Settings on your Yealink Management Cloud
Service.

• If you select 

Yealink Device Management Platform

, enter the server address.

5.

Enter the name of meeting room.

6.

Select the desired device model.

7.

Tap 

OK

.

The system will connect to the Yealink Management Cloud Service/Yealink Device Management
Platform.

Related tasks

Administrator Account Login

Troubleshooting

This section describes solutions to common issues that may occur while using the Yealink MVC/MVC

Ⅱ

 system. Upon encountering a case not listed in this section, contact your Yealink reseller for further

support.

•

Upgrading System Software

•

Firmware for Each Device

•

Manually Windows Update

•

General Issues

•

Restarting the Device

•

Checking the Device Status

Upgrading System Software

Windows Update is a service provided by Microsoft which provides security updates and functionality
updates to Windows operating systems and its installed components. The system software (including
Windows, the Camera-Hub/UVC84/UVC80/UVC50/UVC40/UVC30 Room, and the MTouch 

Ⅱ)

 can be

automatically upgraded via windows update by default. Otherwise, you should enable automatically
windows update or upgrade the devices manually.

Note: 

 You can also upgrade the devices on the Yealink RoomConnect plug-in under Windows or on

the Yealink Management Cloud Service/Yealink Device Management Platform.

For more information on how to upgrade the devices on the Yealink RoomConnect plug-in, please
refer to 

Yealink RoomConnect User Guide

.

For more information on how to upgrade the devices on Yealink Management Cloud Service/Yealink
Device Management Platform, please refer to 

Yealink Management Cloud Service Administrator

Guide

/

Yealink Device Management Platform Administrator Guide

.

•

Enabling Automatic Windows Update

Summary of Contents for MVC 2 Series

Page 1: ...Yealink MVC MVC Ⅱ Series for Microsoft Teams Rooms System Deployment Guide V2 4 ...

Page 2: ...Share 16 MSpeaker Ⅱ 17 VCM38 17 VCM34 18 MSpeech 18 CP900 19 VCR20 Remote Control 20 Technical Specifications 21 Microsoft Teams Rooms 23 License Requirements for Using Microsoft Teams Rooms Features 24 Deployment and Connection 24 Deployment and Connection of MVC940 25 Deployment and Connection of MVC840 26 Deployment and Connection of MVC640 28 Deployment and Connection of MVC320 28 MVC900 Ⅱ 29 ...

Page 3: ... UVC30 Camera as the Content Camera 55 Setting the Content Camera Mode on Yealink RoomConnect Plug in 56 Setting the Content Camera 56 Sharing the Content on the Whiteboard with Remote Participants 57 Adjusting the Camera Layout of the MVC940 MVC900 MVC900 Ⅱ System 57 Adjusting the Camera Layout 58 Single and Dual External Display 58 Single Screen Layouts 58 Dual Screen Layouts 59 Enabling Dual Mo...

Page 4: ...00 MVC300 Ⅱ is Not Available 68 Cannot Control the Camera 69 Does the MVC MVC Ⅱ System Come with All the Necessary Software Pre installed 69 The Room Is Not Enabled for Teams Meetings 69 There Is No Content Displayed on the Second Display 69 Are Any Anti virus Software Needed to Be Installed on the MCore Mini PC 69 Restarting the Device 69 Checking the Device Status 70 Appendixes 70 ...

Page 5: ...t Guide EN CN Yealink UVC84 Quick Start Guide EN CN Yealink UVC80 Quick Start Guide EN CN Yealink UVC40 Quick Start Guide EN CN Yealink UVC50 Quick Start Guide EN CN Yealink UVC30 Room Quick Start Guide EN CN Yealink MShare Quick Start Guide EN CN Yealink MTouch Ⅱ Quick Start Guide EN CN Yealink MSpeakerⅡ Quick Start Guide EN CN Yealink Mini PC Box Quick Start Guide EN CN Yealink MCore Quick Start...

Page 6: ...Ⅱ Technical Specifications Deployment Solutions of MVC Series Introduction Deployment Solutions of MVC Ⅱ Series Checking the Device Status Enabling Tracking Mode Adjusting the Camera Layout MVC900 Ⅱ Changes for Guide Version 2 2 UVC40 camera is new to this guide The following sections are new for this version UVC40 MVC400 Enabling Manual Control Mode Setting Audio Devices You Hear Echo When Using ...

Page 7: ...ameras with 4K video resolution and 12x optical zoom covering up an extra large meeting room The Yealink MVC840 includes 2 or 3 VCM34 support cascading up to 6 units and a UVC84 USB PTZ camera with 4K video resolution and 12x optical zoom covering up a large meeting room The Yealink MVC640 includes a MSpeech and a UVC84 USB PTZ camera with 4K video resolution and 12x optical zoom covering up a sma...

Page 8: ...rdware overview MCore Mini PC Camera Hub UVC84 UVC80 UVC50 UVC40 UVC30 Room MTouch MTouch Ⅱ Optional MShare MSpeaker Ⅱ VCM38 VCM34 MSpeech CP900 VCR20 Remote Control MCore Port Name Description Power Key Powers on or powers off Reset Key Resets to factory defaults HDMI port Connects to a monitor for displaying video images ...

Page 9: ...r source via a power adapter Mini PC Front Panel of the Mini PC Rear Panel of the Mini PC Port Name Description Power Key Powers on or powers off USB 3 0 Port Connects to MTouch Connects to MShare for content sharing Connects to the UVC80 UVC50 UVC30 Room Connects to a wireless USB dongle to use the wireless keyboard or the mouse Connects to the CP900 HDMI port Connects to a monitor for displaying...

Page 10: ...ut device via a RCA cable 6 RCA Out Connects to an audio output device via a RCA cable 7 VC Hub Camera Connect to audio devices via PoE switch VCM34 VCM38 MSpeaker II 8 Internet port Connects to the switch to connect UVC84 UVC80 9 DC48V port Connects to the power source via a power adapter 10 Security Slot Creates a secure connection to Camera Hub with a universal security cable to lock Camera Hub...

Page 11: ...t Connects to a PC as a video output Line Out port Connects to an audio output device for example MSpeaker Ⅱ using a 3 5mm audio cable Security Slot Creates a secure connection to the device with a universal security cable to lock the device down UVC80 Port Name Description Line Out port Connects to an audio output device using a 3 5 mm audio cable for example MSpeaker Ⅱ ...

Page 12: ...ory defaults Security Slot Creates a secure connection to the camera with a universal security cable to lock the camera down UVC50 Port Name Description USB port optional Inserts DD10 to connect to CPW90 Microphone port Connects to VCM34 VCM38 or connects to audio devices via PoE switch cascaded star Video Out port Connects to a PC as a video output Line In port Connects to an audio input device u...

Page 13: ...eo output Microphone port Connects to VCM34 It is not available in current version USB port optional Inserts DD10 to connect to CPW90 It is not available in current version Line In port Connects to an audio input device using a 3 5mm audio cable Security Slot Creates a secure connection to the UVC40 with a universal security cable to lock UVC40 down UVC30 Room You can use the UVC30 Room as the pri...

Page 14: ... Motion Sensor The motion detection sensor can automatically wake up the system and light up the touch screen when people approaches the touch screen USB port Connects to Mini PC and MTouch is powered by Mini PC 3 5mm headset jack Connects to a headset ...

Page 15: ...p the touch screen when people approaches the touch screen 3 5mm headset jack Connects to a headset USB A port Connects to the WPP20 to pair with WPP20 for wireless sharing USB C port Connects to PC for wired content sharing USB A port Connects to a USB audio devices for example CP900 VCH port Connects to MCore and MTouch Ⅱ is powered by MCore ...

Page 16: ...us of MShare Mini DP port Connects to PC via Mini DP cable for content sharing HDMI port Connects to PC via HDMI cable for content sharing USB port Connects to WPP20 to pair WPP20 with MShare Wi Fi AP LED Indicator Indicates the status of the connection between MShare and WPP20 USB port Connects to the Mini PC ...

Page 17: ...PoE switch to cascade VCM34 VCM38 VCM38 VCM38 is a newly designed ceiling microphone with 8 built in microphones which can realize 360 voice pickup range VCM38 delivers excellent voice quality with high quality echo cancellation and Yealink noise proof technology With Beamforming technology VCM38 can automatically locate and optimize voice pick up for the person speaking Front Panel of VCM38 Rear ...

Page 18: ... Port Name Description RJ45 port Connects to the PoE port of another VCM34 to cascade more VCM34 units PoE port Connects to UVC80 UVC50 Camera Hub Connects to the PoE port of another VCM34 VCM38 to cascade more VCM34 VCM38 units Connects to the RJ45 port of another VCM34 to cascade more VCM34 units MSpeech The MSpeech is directly connected to the MCore MTouch Ⅱ via USB cable ...

Page 19: ...e or unmute CP900 The CP900 is directly connected to the MCore MTouch Ⅱ via USB cable The following buttons are available during Skype for Business and Teams meetings Button Name Description Power Key Tap it for 3 seconds to power on or power off the CP900 Volume Up Down Key Adjusts the volume of the CP900 Mute Key During a call tap the mute button to mute or unmute Hang up Key End or reject a cal...

Page 20: ... Remote Control The VCR20 remote control enables you to operate the system including receiving meeting calls controlling the camera adjusting the volume and so on The following table introduces the keys on the remote control ...

Page 21: ...End a conference call Answer key Answer a conference call Back key Volume Key Adjust the volume Technical Specifications Operating System Windows 10 IoT Enterprise 64 bit Software Microsoft Teams Rooms Processor SSD RAM Mini PC 7th Gen Intel Core i5 128GB 8GB 2 x 4GB MCore 8th Gen Intel Core i5 128GB 8GB 2 x 4GB Mini PC ports 2 x HDMI video output Bluetooth and Wi Fi 4 x USB3 0 Type A 1 x 10 100 1...

Page 22: ...USB C HD video input Camera Hub Support up to 9 cameras 1 x RCA in 1 x RCA out 1 x Yealink Microphone port RJ 45 3 x USB 2 0 Type A UVC84 4K video resolution 60 frame rate 12x optical zoom 3x digital zoom Field of view diagonal 80 Pan angle range 73 Tilt angle range 45 UVC80 1920 x 1080 video resolution 60 frame rate 12x optical zoom Field of view diagonal 78 5 Pan angle range 200 Tilt angle range...

Page 23: ...ernet PoE Up to 8 units can be cascaded CP900 Optimal HD voice Signal to Noise Ratio SNR 59dB 2 meters voice pickup range Built in 6 microphone array Full duplex technology Noise suppression NS Microsoft Teams Rooms Microsoft Teams Rooms is Microsoft s latest conferencing solution designed to bring a rich collaborative experience into your meeting room You will enjoy its familiar Skype for Busines...

Page 24: ...U Skype for Business Server Standard CAL Skype for Business Server Enterprise CAL Give the room a phone number and make or receive a calls from the room or join an audio conference using a phone number Meeting Room SKU Skype for Business Server Standard CAL Skype for Business Server Plus CAL Manage your room device with Microsoft Intune Meeting Room SKU Microsoft Intune subscription with on premis...

Page 25: ...ployment and Connection of MVC940 Note For more information about how to install and deploy accessories for example MCore or Camera Hub refer to the Quick Start Guide of the corresponding accessory Note UVC84 supports direct power supply through a PoE switch which must comply with the IEEE802 3at standard You can connect up to 4 units of MSpeaker Ⅱ ...

Page 26: ... Deployment and Connection 26 Deployment and Connection of MVC840 Optional audio device connection ...

Page 27: ... Deployment and Connection 27 Note For more information about how to install and deploy accessories for example MCore or UVC84 refer to the Quick Start Guide of the corresponding accessory ...

Page 28: ... Deployment and Connection of MVC640 Note For more information about how to install and deploy accessories for example MCore or UVC84 refer to the Quick Start Guide of the corresponding accessory Deployment and Connection of MVC320 ...

Page 29: ...y accessories for example MCore or UVC30 Room camera refer to the Quick Start Guide of the corresponding accessory MVC900 Ⅱ Note For more information about how to install and deploy accessories for example MCore or Camera Hub refer to the Quick Start Guide of the corresponding accessory ...

Page 30: ... Deployment and Connection 30 MVC900 Note For more information about how to install and deploy accessories for example Mini PC or Camera Hub refer to the Quick Start Guide of the corresponding accessory ...

Page 31: ...Deployment and Connection 31 MVC800 Ⅱ Note For more information about how to install and deploy accessories for example MCore or UVC80 camera refer to the Quick Start Guide of the corresponding accessory ...

Page 32: ...Deployment and Connection 32 MVC800 Note For more information about how to install and deploy accessories for example Mini PC or UVC80 camera refer to the Quick Start Guide of the corresponding accessory ...

Page 33: ...Deployment and Connection 33 MVC500 Ⅱ Note For more information about how to install and deploy accessories for example MCore or UVC50 camera refer to the Quick Start Guide of the corresponding accessory ...

Page 34: ...deploy accessories for example Mini PC or UVC50 camera refer to the Quick Start Guide of the corresponding accessory MVC400 Note For more information about how to install and deploy accessories for example MCore or UVC40 camera refer to the Quick Start Guide of the corresponding accessory ...

Page 35: ...oy accessories for example MCore or UVC30 Room camera refer to the Quick Start Guide of the corresponding accessory MVC300 Note For more information about how to install and deploy accessories for example Mini PC or UVC30 Room camera refer to the Quick Start Guide of the corresponding accessory ...

Page 36: ...ces Camera Hub UVC84 UVC80 UVC50 UVC40 UVC30 Room and audio devices VCM38 VCM34 MSpeaker Ⅱ CP900 according to the conference requirements Deployment solutions for different camera devices and audio input devices are as follows Note You can purchase VCM38 separately Meeting Room Type MVC Ⅱ System Device Included Extra large meeting room 18 30 People MVC940 Extra large meeting room 18 30 People MVC9...

Page 37: ... to medium meeting room 4 12 people MVC500 Ⅱ Small to medium meeting room 5 15 people MVC400 Focus and small meeting room 2 7 People MVC320 Focus and small meeting room 2 7 People MVC300 Ⅱ For focus and small meeting room 2 7 People For small to medium meeting room 4 12 People MVC640 ...

Page 38: ... Deployment and Connection 38 MVC500 Ⅱ MVC400 ...

Page 39: ... Deployment and Connection 39 CPW90 wireless microphones support 360 degree audio pickup at a radius of up to 20ft 6 meters For medium to large meeting room 13 20 people MVC840 ...

Page 40: ... Deployment and Connection 40 MVC800 Ⅱ ...

Page 41: ...nd Connection 41 The distance between the two VCM34s is 3 meters VCM34 supports 360 degree audio pickup at a radius of up to 6 meters and you can cascade up to 4 VCM34 units For extra large meeting room 18 30 people ...

Page 42: ...uch Ⅱ needs to be placed in a position facing the door Deployment Solutions of MVC Series Yealink MVC900 MVC800 MVC500 MVC300 system supports different camera devices Camera Hub UVC80 UVC50 UVC30 Room and audio devices VCM34 VCM38 MSpeaker CP900 according to the conference requirements Deployment solutions for different camera devices and audio input devices are as follows Note You can purchase VC...

Page 43: ...Extra large meeting room 18 30 People MVC900 Medium to large meeting room 13 20 People MVC800 Small to medium meeting room 4 12 People MVC500 Focus and small meeting room 2 7 People MVC300 For focus and small meeting room 2 7 People For small to medium meeting room 4 12 People ...

Page 44: ... Deployment and Connection 44 VCM34 support 360 degree audio pickup at a radius of up to 20ft 6m For medium to large meeting room 13 20 people The distance between the two VCM34s is 3 meters ...

Page 45: ...6m and you can cascade up to 4 VCM34 units Note The MTouch needs to be placed in a position facing the door Camera Installation You can mount UVC84 on a flat surface on the top of the TV on the wall or onto a TV stand You can mount the UVC80 UVC50 on the top of the TV on the wall on the ceiling or onto a TV Stand or a Tripod You can mount UVC40 on a flat surface or on the wall You can mount the UV...

Page 46: ... Deployment and Connection 46 UVC84 UVC80 UVC50 UVC40 ...

Page 47: ...sure that the participants face the camera and LCD TV directly during calls If the mounting height of LCD TV is more than 120cm install the camera below the LCD TV If not install the camera above the LCD TV The distance between the camera and the LCD TV is about 10cm The camera should not face the light source directly to prevent bad experience caused by dazzling light Installing MSpeaker Ⅱ Mount ...

Page 48: ...spended ceiling using the ceiling or hanging installation The recommended installation height of the microphone is 8ft 2 5m adjustable according to the actual situation of the venue For more information about installing VCM38 refer to Yealink MSpeaker Ⅱ Quick Start Guide EN CN Installing MCore You can mount the MCore on the wall near the TV or stick it to the table or the backside of the TV cart ...

Page 49: ...e conference room has a dedicated routing channel you can follow the way as it is If not follow the way below to route and fix the wire Note If you require longer cable length for connecting the camera you can use the USB extension cables for wiring Installing the Content Camera You can mount the content camera on the wall or suspend it on the ceiling as below ...

Page 50: ... No administrator privileges are available from this account The default account to run the Microsoft Teams Room is Skype and this account will be automatically signed in when the system boots Administrator User Account Administrator user account is privileged meaning you can perform any action on the system with minimal restriction usually requiring a password for confirmation The default passwor...

Page 51: ... Setup Wizard 51 2 Select the check box on the EULA page and then tap Next 3 Enter the skype account the password and re enter the password on the Account page and then tap Next ...

Page 52: ...r UVC84 UVC80 UVC50 UVC40 UVC30 room camera In addition you can use the preset position feature if you set up preset positions for the connected camera on the Yealink RoomConnect plug in If you enable the tracking mode feature the camera will automatically zoom the participants in the meeting room in real time according to the changes of participants No manual control is needed Note The Yealink Ro...

Page 53: ... in the conference Moreover the speaker tracking feature based on the auto framing feature can automatically detect the speaking participant and zoom in his video image providing an optimal close up of the speaker UVC40 supports both the auto framing and the speaker tracking features while UVC84 UVC80 UVC50 UVC30 supports the auto framing feature only About this task When you enable the tracking m...

Page 54: ...C50 you can reset the camera to home position at any time Procedure 1 Tap to page to the Camera Control page If you are in a meeting tap to go to the Camera Control page 2 If you use MVC940 MVC900 MVC900 Ⅱ select the corresponding UVC84 UVC80 camera 3 Tap Reset Note The settings among the cameras of MVC940 MVC900 MVC900 Ⅱ are independent of each other In other words other cameras settings remain u...

Page 55: ...ou use MVC940 MVC900 MVC900 Ⅱ select the corresponding UVC84 UVC80 camera 3 Select a desired preset position The camera will be set to the preset position Note The settings among the cameras of MVC940 MVC900 MVC900 Ⅱ are independent of each other In other words other cameras settings remain unchanged even though you change the settings of one camera Related tasks Creating the Preset Position on th...

Page 56: ...ink RoomConnect Plug in Procedure 1 On the home page of Yealink RoomConnect select the desired UVC30 camera 2 Go to Advanced Others 3 From the drop down menu of Content Camera Mode select ON or OFF 4 Save the change Setting the Content Camera Procedure 1 Tap More Setting 2 Enter the administrator password default sfb to go to the Settings page ...

Page 57: ...rocedure On the Conference Control page tap and switch to the content camera If there is content sharing now tap and then select the content camera Adjusting the Camera Layout of the MVC940 MVC900 MVC900 Ⅱ System After enabling the camera layout feature for Camera Hub on the Yealink RoomConnect you can adjust the camera layout of the MVC940 MVC900 MVC900 Ⅱ system About this task The following came...

Page 58: ...y positions Surround You can select the desired mode from the drop down menu on the right side of the surround mode Drag the camera in surround mode to the specified position 4 Tap Apply Single and Dual External Display To fully enjoy the video and content sharing in the meeting we recommend that you connect at least one external display to the MCore Mini PC If you connect two external displays th...

Page 59: ...the shared content in full screen Dual Screen Layouts The following introduces the default layout when you connect two displays On one display the remote video and the PC content is displayed in PiP mode with the remote video in full screen and the PC content in a small window On the other display the PC content is displayed in full screen Related tasks Enabling Dual Monitor Mode ...

Page 60: ...he dual monitor mode first Procedure 1 Tap More Setting 2 Enter the administrator password default sfb to go to the Settings page 3 On the Device page enable Dual Monitor Mode 4 Tap Save and exit Content Sharing You can present the content while the device is idle or during a meeting Wired Content Sharing Wireless Content Sharing ...

Page 61: ...ote Only the duplicate display mode is applicable to wireless content sharing and the extended display mode is not applicable when using multiple displays Note For Mac OS you need to use USB A to USB C adapter to connect WPP20 Pairing the WPP20 with the MShare Pairing the WPP20 with the MTouch Ⅱ Sharing Content via WPP20 Stopping Sharing Content via WPP20 Pairing the WPP20 with the MShare Procedur...

Page 62: ...for 3 seconds and then release the button Select the file or the window you want to share and then click Start Sharing On the Yealink Wireless Presentation Pod software click Contents Share and choose the file you want to share and then click Start Sharing The content you want to share is automatically projected to the display device Tip Go to Yealink website for the latest version of the firmware...

Page 63: ...the Settings page 3 In the Account page enter the account information in the corresponding field 4 Tap Save and exit The new account will sign in automatically Basic Features for Microsoft Teams Rooms App After you set up your device the touch screen console is displayed on the screen The touch screen console is the heart of every meeting in the meeting room ...

Page 64: ... settings it may be projected to the room automatically or you may have to select Present on the room console Select More for instructions on how to add the room to a meeting give feedback on the device or change settings For more information on how to use the specific features please refer to Microsoft Teams Rooms Help Switching Between Skype User Account And Administrator Account Skype User Acco...

Page 65: ...Yealink Management Cloud Service Yealink Device Management Platform The Yealink RoomConnect plugin running under Windows can automatically detect all the devices of the MVC MVC Ⅱ system After logging to the Yealink Management Cloud Service or Yealink Device Management Platform via Yealink RoomConnect you can manage or diagnosis all the devices of the MVC MVC Ⅱ system and view the alarm About this ...

Page 66: ...dows Update General Issues Restarting the Device Checking the Device Status Upgrading System Software Windows Update is a service provided by Microsoft which provides security updates and functionality updates to Windows operating systems and its installed components The system software including Windows the Camera Hub UVC84 UVC80 UVC50 UVC40 UVC30 Room and the MTouch Ⅱ can be automatically upgrad...

Page 67: ...to match each other The following table lists the associated and latest firmware for each device Device Model Firmware Version Camera Hub 84 421 0 5 rom or later UVC84 262 410 0 15 or later UVC80 UVC50 92 421 0 10 or later UVC40 128 410 0 10 or later UVC30 UVC30 Camera Content 105 421 0 5or later Yealink Plug in Software Yealink RoomConnect 2 22 33 0 or later MTouch Ⅱ 126 410 0 5 rom or later The ...

Page 68: ...ll the Necessary Software Pre installed The Room Is Not Enabled for Teams Meetings There Is No Content Displayed on the Second Display Are Any Anti virus Software Needed to Be Installed on the MCore Mini PC The System Camera of MVC300 MVC300 Ⅱ is Not Available If you purchase UVC30 camera and do not set it as the content camera the UVC30 camera can only be used as the system camera for MVC300 MVC3...

Page 69: ...kype for Business default and Microsoft Teams or Skype for Business and Microsoft Teams default from the Supported meeting mode field 4 Tap Save and exit The configuration takes effect after the system restarts There Is No Content Displayed on the Second Display Do one of the following Ensure both displays are properly connected to the HDMI ports on the back of the MCore Mini PC Ensure the Dual Mo...

Page 70: ...d to end approach to planning delivering operating Microsoft Teams Rooms the deployment of Microsoft Teams Rooms and how to configure a Microsoft Teams Rooms console see the following links For more information on how to plan Microsoft Teams Rooms please visit Plan Microsoft Teams Rooms For more information on the deployment of Microsoft Teams Rooms please visit Deployment Overview For more inform...

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