Yealink EXP20 User Manual Download

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Summary of Contents for EXP20

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Page 2: ...T TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS YEALINK NETWORK TECHNOLOGY CO LTD MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS GUIDE INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MER...

Page 3: ...ser is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experienced radio TV technician for help To avoid the potential ef...

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Page 5: ...inistrative assistants call center agents power users and executives who need to monitor and manage a large volume of calls on a regular basis This guide provides everything you need to quickly set up and use the EXP20 LCD expansion module Be sure to read the Packing Contents in this guide before you set up and use your EXP20 LCD expansion module This guide takes the working together of the Yealin...

Page 6: ...Yealink EXP20 User Guide vi ...

Page 7: ...tch 8 Line 9 Speed Dial 10 Busy Lamp Field BLF 11 Voice Mail 12 Direct Pickup 13 Group Pickup 14 Call Park 15 Intercom 16 DTMF 17 Prefix 18 Local Group 19 XML Group 20 XML Browser 21 LDAP 22 Conference 23 Forward 24 Transfer 25 Hold 26 DND 27 ReCall 28 SMS 29 Record 30 URL Record 31 Multicast Paging 32 Group Listening 33 Hot Desking 34 ACD 35 Zero Touch 36 URL 37 Phone Lock 38 Directory 39 Using t...

Page 8: ...ealink EXP20 User Guide viii Using the Line Key 41 Adjusting the Contrast 42 Adjusting the Backlight 43 Using the Busy Lamp Field 44 Resetting the Yealink EXP20 LCD Expansion Module 44 Troubleshooting 47 ...

Page 9: ...formation for obtaining the best performance with the EXP20 LCD expansion module Topics include Packaging Contents Physical Features LED Instructions Installation Startup The following items are included in your package LCD Expansion Module Stand Connecting Sheet Connecting Cord ...

Page 10: ...LCD screen Ext keys LED indicators Ext in jack Ext out jack and power interface The main physical features of the EXP20 LCD expansion module are described as below Item Description Ext Keys Assign various features to these keys Page Key Presses this key to navigate to a different page to view additional keys LED Indicators Indicate the Ext key status For more information refer to LED Instructions ...

Page 11: ...t jack on the host phone or to the Ext out jack on the prior expansion module Ext key LED configured as a line key LED Status Description Solid green The line is in conversation The line is seized Fast flashing green The line receives an incoming call Slow flashing green The call is placed on hold Off The line is inactive Ext key LED configured as a BLF key LED Status Description Solid green The m...

Page 12: ... phone 2 Unplug the handset attached to the IP phone 3 Turn the IP phone over and lay it on a non slip flat surface 4 Unplug the stand from the IP phone To install the EXP20 LCD expansion module 1 Turn the IP phone and the expansion module over and lay them on a flat non slip surface 2 Position the expansion module on the left of the IP phone 3 Connect the EXP20 LCD expansion module and the IP pho...

Page 13: ...Started 5 Connecting an expansion module on a single host phone is shown as below 4 Follow the same step 1 3 to add an expansion module Connecting two expansion modules on a single host phone is shown as below ...

Page 14: ...ow Note To attach the stand of the expansion module After the EXP20 LCD expansion module is powered on the LCD screen of the EXP20 LCD expansion module will display Loading After a short time the loading screen will disappear and then you can assign the desired feature to the EXP20 LCD expansion module Power is automatically transferred from the host phone to the expansion module s upon connection...

Page 15: ...is key To log into the web user interface you should obtain the IP address of the host phone in advance Press the OK key on the keypad when the host phone is idle and the LCD screen of the host phone will display the IP address and some other information Enter the IP address e g http 192 168 0 10 or 192 168 0 10 in the address bar of the web browser on your PC The default user name and password ar...

Page 16: ...to the first page To configure the first Ext key as the switch key 1 Click on DSSKey Ext Key 2 In the first Ext key field select Switch from the pull down list of Type 3 Enter the desired value in the Label field or leave it blank Quick access features like intercom and voice mail should be configured on your SIP server in advance to make sure they will work on your phone Contact your system admin...

Page 17: ...dle You can also press this key to place a new call during an active call and then the original call is placed on hold For more information on using the line key refer to Using the Line Key on page 41 To configure an Ext key as the line key 1 Click on DSSKey Ext Key 2 In the desired Ext key field select Line from the pull down list of Type 3 Enter the desired value in the Label field or leave it b...

Page 18: ...ied line by pressing the speed dial key To configure an Ext key as the speed dial key 1 Click on DSSKey Ext Key 2 In the desired Ext key field select Speed Dial from the pull down list of Type 3 Enter the desired number you want to dial out in the Value field 4 Enter the desired value in the Label field or leave it blank If you leave this field blank the LCD screen of the EXP20 LCD expansion modul...

Page 19: ...onitored user directly by pressing the BLF key For more information on using the BLF feature refer to Using the Busy Lamp Field on page 44 To configure an Ext key as the BLF key 1 Click on DSSKey Ext Key 2 In the desired Ext key field select BLF from the pull down list of Type 3 Enter the phone number you want to monitor in the Value field 4 Enter the desired value in the Label field or leave it b...

Page 20: ...e mail access code and follow the voice prompt to listen to voice mails To configure an Ext key as the voice mail key 1 Click on DSSKey Ext Key 2 In the desired Ext key field select Voice Mail from the pull down list of Type 3 Enter the voice mail access code in the Value field 4 Enter the desired value in the Label field or leave it blank If you leave this field blank the LCD screen of the EXP20 ...

Page 21: ...l the incoming call will be answered on your phone To configure an Ext key as the direct pickup key 1 Click on DSSKey Ext Key 2 In the desired Ext key field select Direct Pickup from the pull down list of Type 3 Enter the directed call pickup code followed by the specific extension you want to pick up calls from in the Value field 4 Enter the desired value in the Label field or leave it blank If y...

Page 22: ...n press the group pickup key to pick up the incoming call If the numbers within the group receive multiple incoming calls the first incoming call will be picked up To configure an Ext key as the group pickup key 1 Click on DSSKey Ext Key 2 In the desired Ext key field select Group Pickup from the pull down list of Type 3 Enter the group call pickup code in the Value field 4 Enter the desired value...

Page 23: ...park key Then you can park a call at an extension by pressing the call park key The call is placed on hold and can be retrieved on another IP phone To configure an Ext key as the call park key 1 Click on DSSKey Ext Key 2 In the desired Ext key field select Call Park from the pull down list of Type 3 Enter the call park feature code in the Value field 4 Enter the desired value in the Label field or...

Page 24: ...ng the intercom key This feature is especially helpful in an office environment To configure an Ext key as the intercom key 1 Click on DSSKey Ext Key 2 In the desired Ext key field select Intercom from the pull down list of Type 3 Enter the extension number in the Value field 4 Enter the desired value in the Label field or leave it blank If you leave this field blank the LCD screen of the EXP20 LC...

Page 25: ... DTMF key If you press the DTMF key during an active call the phone will send the pre defined DTMF digits To configure an Ext key as the DTMF key 1 Click on DSSKey Ext Key 2 In the desired Ext key field select DTMF from the pull down list of Type 3 Enter the desired DTMF digits in the Value field DTMF sequence can only contain 0 9 and A D 4 Enter the desired value in the Label field or leave it bl...

Page 26: ...x key when the phone is idle the phone will enter the dialing screen and display the prefix number you specified You can enter other digits and then dial out To configure an Ext key as the prefix key 1 Click on DSSKey Ext Key 2 In the desired Ext key field select Prefix from the pull down list of Type 3 Enter the prefix number you want to add before the dialed number in the Value field 4 Enter the...

Page 27: ...igure an Ext key as the local group key Then you can press the local group key to access the pre defined contact group in the local directory quickly To configure an Ext key as the local group key 1 Click on DSSKey Ext Key 2 In the desired Ext key field select Local Group from the pull down list of Type 3 Enter the desired value in the Label field or leave it blank If you leave this field blank th...

Page 28: ...er and display phonebook entries on the LCD screen of the phone To use this key feature you need to configure the remote phonebook on the phone in advance To configure an Ext key as the XML group key 1 Click on DSSKey Ext Key 2 In the desired Ext key field select XML Group from the pull down list of Type 3 Enter the desired value in the Label field or leave it blank If you leave this field blank t...

Page 29: ...e user xml file and then download the xml file to a SIP phone by http https so as to realize a simple browser feature Using XML browser users can achieve the personalized features such as weather information stock information date of inquiry access to address book configuration of the terminal parameters and so on To configure an Ext key as the XML browser key 1 Click on DSSKey Ext Key 2 In the de...

Page 30: ... The IP phone can be configured to interface with a corporate directory server that supports LDAP You can configure an Ext key as the LDAP key If you press the LDAP key when the phone is idle the IP phone will download and display the LDAP entries on the LCD screen of the phone For more information on LDAP refer to LDAP Phonebook on Yealink IP Phones To configure an Ext key as the LDAP key 1 Click...

Page 31: ...ference key to invite a third party to join a conference To configure an Ext key as the conference key 1 Click on DSSKey Ext Key 2 In the desired Ext key field select Conference from the pull down list of Type 3 Enter the phone number or extension of the destination party in the Value field or leave it blank If a phone number is configured you can dial out the number by pressing the conference key...

Page 32: ...setting screen of the call forward feature When the phone receives an incoming call you can press the forward key to forward the incoming call to the pre defined number if configured To configure an Ext key as the forward key 1 Click on DSSKey Ext Key 2 In the desired Ext key field select Forward from the pull down list of Type 3 Enter the destination number you want to forward the incoming calls ...

Page 33: ...ansfer by pressing the transfer key during a call To configure an Ext key as the transfer key 1 Click on DSSKey Ext Key 2 In the desired Ext key field select Transfer from the pull down list of Type or leave it blank 3 Enter the destination number you want to transfer the calls to in the Value field or leave it blank If a destination number is configured the active call will be directly transferre...

Page 34: ... T27P IP phones 5 Click Confirm to accept the change You can configure an Ext key as the hold key Then you can place a call on hold or retrieve a held call by pressing the hold key To configure an Ext key as the hold key 1 Click on DSSKey Ext Key 2 In the desired Ext key field select Hold from the pull down list of Type 3 Enter the desired value in the Label field or leave it blank ...

Page 35: ...D key when the phone is idle to activate or deactivate DND on a per line basis If the DND key mode is configured to custom press the DND key when the phone is idle to enter the DND setting screen For more information on DND mode refer to the Do Not Disturb DND section of Yealink phone specific user guide To configure an Ext key as the DND key 1 Click on DSSKey Ext Key 2 In the desired Ext key fiel...

Page 36: ...ange You can configure an Ext key as the recall key When the phone is idle you can place a call back to the caller of the last incoming call by pressing the recall key To configure an Ext key as the recall key 1 Click on DSSKey Ext Key 2 In the desired Ext key field select ReCall from the pull down list of Type 3 Enter the desired value in the Label field or leave it blank ...

Page 37: ... Click Confirm to accept the change You can configure an Ext key as the SMS key Then you can access the text message screen more quickly and easily by pressing the SMS key To configure an Ext key as the SMS key 1 Click on DSSKey Ext Key 2 In the desired Ext key field select SMS from the pull down list of Type 3 Enter the desired value in the Label field or leave it blank ...

Page 38: ...SIP INFO message containing a specific header URL record is for the phone to send an HTTP URL to the server The server processes these messages and decides to start or stop a recording You can configure an Ext key as the record key Then you can record calls using the record method by pressing the record key For more information on URL record refer to URL Record on page 31 To configure an Ext key a...

Page 39: ... the change You can configure an Ext key as the URL record key Then you can record calls using the URL record method by pressing the URL record key To configure an Ext key as the URL record key 1 Click on DSSKey Ext Key 2 In the desired Ext key field select URL Record from the pull down list of Type 3 Enter the URL in the Value field 4 Enter the desired value in the Label field or leave it blank ...

Page 40: ...ulticast paging key on the phone which allows you to send Real Time Transport Protocol RTP streams to the pre configured multicast address es without involving SIP signaling To configure an Ext key as the multicast paging key 1 Click on DSSKey Ext Key 2 In the desired Ext key field select Multicast Paging from the pull down list of Type 3 Enter the multicast IP address and port number in the Value...

Page 41: ...de at the same time by pressing the group listening key It is suitable for the group conversation which has more than one person at one side You are able to speak and listen using the handset headset meanwhile the others nearby can only listen using the speaker You can get back to the previous mode by pressing the group listening key again To configure an Ext key as the group listening key 1 Click...

Page 42: ...nal offices would be often vacant consuming valuable space and resources Hot Desking is a phone feature that allows users to login or logout an IP phone You can configure an Ext key as the hot desking key Press the hot desking key to clear registration configurations of all accounts on the IP phone and then register your account on line 1 To configure an Ext key as the hot desking key 1 Click on D...

Page 43: ...callers who have no need to talk to a specific person but who require assistance from any of multiple persons at the earliest opportunity ACD feature on the IP phone allows the ACD system to distribute large volumes of incoming calls to the registered IP phone users To log into the ACD system you should configure an Ext key as the ACD key in advance To configure an Ext key as the ACD key 1 Click o...

Page 44: ...an configure an Ext key as the zero touch key Then you can configure auto provisioning and network settings quickly by pressing the zero touch key when the phone is idle To configure an Ext key as the zero touch key 1 Click on DSSKey Ext Key 2 In the desired Ext key field select Zero Touch from the pull down list of Type 3 Enter the desired value in the Label field or leave it blank ...

Page 45: ...ou can configure an Ext key as the URL key If you press the URL key when the phone is idle the phone will send HTTP requests to a web server To configure an Ext key as the URL key 1 Click on DSSKey Ext Key 2 In the desired Ext key field select URL from the pull down list of Type 3 Enter the URL of the web server you want to access in the Value field 4 Enter the desired value in the Label field or ...

Page 46: ...ure an Ext key as the phone lock key After you enable the phone lock feature you can press the phone lock key to immediately lock your phone instead of long pressing the pound key To configure an Ext key as the phone lock key 1 Click on DSSKey Ext Key 2 In the desired Ext key field select Phone Lock from the pull down list of Type 3 Enter the desired value in the Label field or leave it blank ...

Page 47: ...to accept the change You can configure an Ext key as the directory key You can press the directory key to quickly access the local directory call history LDAP and remote phonebook To configure an Ext key as the directory key 1 Click on DSSKey Ext Key 2 In the desired Ext key field select Directory from the pull down list of Type 3 Enter the desired value in the Label field or leave it blank ...

Page 48: ...Yealink EXP20 User Guide 40 If you leave this field blank the LCD screen of the EXP20 LCD expansion module will display the default label Directory 4 Click Confirm to accept the change ...

Page 49: ...sion module Incoming calls to the line can be distributed evenly among the available line keys both on the host phone and the connected EXP20 LCD expansion module Each line key on the connected EXP20 LCD expansion module can only handle one call For more information on configuring an Ext key as the line key refer to Line on page 9 You can use a line key to do the following Placing a call Answering...

Page 50: ...pansion module via the host phone The contrast on the LCD screen of the EXP20 LCD expansion module is synchronized with that of the host phone To adjust the contrast on the LCD screen of the EXP20 LCD expansion module connected to the host phone 1 Press Menu Basic Display Contrast Setting on the host phone 2 Press or or the Switch soft key to increase or decrease the intensity of contrast on the h...

Page 51: ...he intensity of the LCD screen when the phone is inactivity You can choose a designated time to change the intensity or turn on the backlight permanently You can adjust the backlight on the LCD screen of the EXP20 LCD expansion module from the following options Always On Backlight is on permanently Always Off Backlight is off permanently It is only applicable to SIP T27P IP phones 15s 30s 60s 120s...

Page 52: ...n the monitored line is in use The BLF key LED illuminates solid green when the monitored line is idle For more information on BLF key LED indications refer to LED Instructions on page 3 You can also press a BLF key to dial out the monitored phone number when the monitored line is idle and pick up calls that are received on the monitored line When there is an active call on the host phone you can ...

Page 53: ...ome Initializing Please wait The host phone and the EXP20 LCD expansion module will be reset to factory settings successfully after startup Note For more information on resetting the phone refer to the Troubleshooting section of Yealink phone specific user guide Reset of the EXP20 LCD expansion module can lead to resetting the host phone And then all custom settings on the host phone and the EXP20...

Page 54: ...Yealink EXP20 User Guide 46 ...

Page 55: ...tance with your EXP20 contact your system administrator Why is the EXP20 LCD screen blank Ensure that the Ext in out jacks on the EXP20 LCD expansion module are properly plugged using the supplied connecting cord For more information refer to Installation on page 4 Ensure that the contrast of the LCD screen is in a comfortable level For more information refer to Adjusting the Contrast on page 42 ...

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