Yealink EXP20, Quick Start Manual, Page: 6 / 8

5
Transfer
You can press the Hold key to hold and retrieve a call.
You can press the DND key when the phone is idle to activate and deactivate the DND mode.
1. Click on
DSSKey -> Ext Key .
2. In the desired DSS key field, select DND from the pull-down list of Type .
3. (Optional.) Enter the desired value in the Label field.
4. Click Confirm to accept the change.
1. Click on DSSKey -> Ext Key .
2. In the desired DSS key field, select Hold from the pull-down list of Type .
3. (Optional.) Enter the desired value in the Label field.
4. Click Confirm to accept the change.
When there is an incoming call, you can press the Forward key to forward the incoming call to the
pre-defined destination number.
1. Click on
DSSKey -> Ext Key .
2. In the desired DSS key field, select Forward from the pull-down list of Type .
3. Enter the destination number you want to forward the incoming calls to in the Value field.
4. (Optional.) Enter the desired value in the Label field.
5. Click Confirm to accept the change.
You can press the Transfer key to perform a Blind/ Semi-Attend/ Attended transfer during a call.
1. Click on
DSSKey -> Ext Key .
2. In the desired DSS key field, select Transfer from the pull-down list of Type .
3. (Optional.) Enter the desired value in the Label field.
4. Click Confirm to accept the change.
Forward
Transfer
Hold
DND
You can place a call back to the caller of the last incoming call by pressing the ReCall key.
ReCall
SMS
You can access the SMS more quickly and easily by pressing the SMS key.
1. Click on DSSKey -> Ext Key .
2. In the desired DSS key field, select SMS from the pull-down list of Type .
3. (Optional.) Enter the desired value in the Label field.
4. Click Confirm to accept the change.
1. Click on DSSKey -> Ext Key .
2. In the desired DSS key field, select ReCall from the pull-down list of Type .
3. (Optional.) Enter the desired value in the Label field.
4. Click Confirm to accept the change.
Record
You can record calls using the record method by pressing the Record key.
1. Click on DSSKey -> Ext Key .
2. In the desired DSS key field, select Record from the pull-down list of Type .
3. (Optional.) Enter the desired value in the Label field.
4. Click Confirm to accept the change.
URL Record
You can record calls using the URL record method by pressing the URL Record key.
1. Click on DSSKey -> Ext Key .
2. In the desired DSS key field, select URL Record from the pull-down list of Type .
3. Enter the URL in the Value field.
4. (Optional.) Enter the desired value in the Label field.
5. Click Confirm to accept the change.