Yealink CP920 Instruction Manual Download

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Maintaining Your Phone

Maintaining Your Phone

When your phone is unable to operate properly, you need to investigate or troubleshoot issues along with other tasks

your system administrator may ask you to perform.

Topics

Warnings

Diagnosing the Network

Rebooting Your Phone

Resetting to Factory Settings

Updating the Phone Configuration

Clearing User's Personalized Configuration Settings

Warnings

When some issues occur on your phone, a warning icon appears in the status bar.

The following lists the detailed situations:

The default password is being used

Failed to register the account

Provisioning credentials are wrong

Network is unavailable

Topics

Investigating Warnings

Re-provisioning Your Phone

Clearing Warnings

Related Topic

Changing the Administrator Password

Investigating Warnings

The warning icon lets you know that your phone has one or more important issues. You can view details about warn-

ings on the

Status

screen.

Procedure

Navigate to

Menu

Status

Select

Warnings

The

Warnings

screen is displayed listing any issues.

Tip

You can also press the

key when the phone is idle, and then select

Warnings

Re-provisioning Your Phone

When the provisioning credentials are wrong, you need to ask your system administrator for the valid provisioning cre-

dentials to re-provision your phone.

Procedure

Summary of Contents for CP920

Page 1: ......

Page 2: ...BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS 2 Disclaimer YEALINK XIAMEN NETWORK TECHNOLOGY CO LTD M...

Page 3: ...striving to improve our documentation quality and we appreciate your feedback Email your opinions and com ments to DocsFeedback yealink com Technical Support Visit Yealink WIKI http support yealink c...

Page 4: ...cense GPL Yealink uses soft ware under the specific terms of the GPL Please refer to the GPL for the exact terms and conditions of the license The original GPL license source code of components licens...

Page 5: ...ber 14 Dialing a Hotline Number 14 Placing an International Call 14 Placing a Call from the Call History 15 Placing a Call from the Directory 15 Placing an Anonymous Call 15 Placing Calls to Google Co...

Page 6: ...nviting an Incoming Call to a Conference 26 Creating a Hybrid UC Meeting 26 Holding or Resuming a Conference Call 27 Muting or Unmuting a Conference Call 27 Splitting a Conference Call 27 Managing Con...

Page 7: ...Line 38 Answering Calls on a Shared Line 38 Placing a Call on Public Hold 39 Retrieving a Held Call on a Shared Line 39 Intercom 39 Placing an Intercom Call 39 Picking up an Incoming Call of the Targ...

Page 8: ...50 Updating Google Contacts 50 Searching for Google Contacts 51 Remote Phone Book 51 Searching for Remote Phone Book Contacts 51 Viewing Remote Phone Book Contacts 51 Saving a Remote Phone Book Contac...

Page 9: ...luetooth 63 Activating the Bluetooth Mode 63 Pairing and Connecting the Bluetooth enabled Mobile Phone 63 Syncing the Mobile Contacts to the Phone 64 Enabling the Mobile Contacts Sync Feature 64 Viewi...

Page 10: ...e 74 Configuring Flash Time 74 Basic Call Features 74 Conference 75 Recording Using a USB Flash Drive 75 Unavailable Features for PSTN 75 Maintaining Your Phone 77 Warnings 77 Investigating Warnings 7...

Page 11: ...ot directly reflect what is displayed or is available on your phone screen Related Documentation You can view more types of documents to make the phone to perform more functions The following types of...

Page 12: ...to get familiar with its features and user interface Topics Hardware Overview Screen and Icons Entering Characters Hardware Overview Understanding the phone hardware helps you easily use the phone s f...

Page 13: ...hook Key Ends a call or returns to the idle screen 7 Touch Keypad Provides the digits letters and special characters in context sensitive applications 8 Volume Key Increases the volume of the speaker...

Page 14: ...e the call and phone status LED Status Description Solid red The phone is initializing The phone is muted Flashing red The phone is ringing Solid green The phone is placing a call There is an active c...

Page 15: ...wn below During a call you can tap OK to view the current time date and phone status The phone screen is shown below Icons in the Status Bar By viewing the icons in the status bar you can easily get t...

Page 16: ...s Task Action Switch input modes Tap the ABC abc Abc 2aB or 123 soft key to switch the input modes Enter alphas Select ABC abc 2aB or Abc mode Tap a keypad key repeatedly to view the character options...

Page 17: ...s Placing a Call from the Dialer Placing Multiple Calls Placing a Call with a Speed Dial Key Placing a Call Back to the Last Incoming Number Dialing a Hotline Number Placing an International Call Plac...

Page 18: ...ystem administrator for assistance setting a Speed Dial key for you Procedure 1 Tap the Speed Dial key when the phone is idle Placing a Call Back to the Last Incoming Number You can redial the last in...

Page 19: ...3 Highlight the desired contact and select Send If the selected contact has multiple numbers highlight the desired number and select Send Related Topic Searching for Contacts Placing an Anonymous Cal...

Page 20: ...s You can call your Google Contacts from your phone Procedure 1 Navigate to Menu Directory Google Contact 2 Highlight the desired contact and select Send Placing an Emergency Call from a Locked Phone...

Page 21: ...information of the incoming call You can choose to answer the incoming call Procedure 1 Tap or Answer Answering a Call When in a Call You can answer a call when there is already an active call on you...

Page 22: ...already a call the new incoming call will be rejected automatically Before You Begin Check with your system administrator if the call waiting off code is required If required get it from your system...

Page 23: ...onal Select the desired value from the Send Rejection Code field 4 Optional Enter the anonymous call rejection on code and off code respectively in the On Code and Off Code field 5 Select Save Related...

Page 24: ...call a contact and the contact s line is unavail able Procedure 1 Navigate to Menu Features Auto Redial 2 Select Enabled from the Auto Redial field 3 Enter the desired time between 1 and 300 seconds i...

Page 25: ...allers may hear your discussion with your colleagues You can keep the phone in mute to prevent this unintended situation The mute state of your phone persists across calls The phone stays in the mute...

Page 26: ...or down navigation key to swap to the held call Redirecting Incoming Calls When you are not available to answer calls on your phone you can forward the calls to another phone Topics Forwarding All Inc...

Page 27: ...tivating Call Forward You can deactivate call forward when you no longer want to forward your calls Procedure 1 Navigate to Menu Features Call Forward 2 Select the desired forwarding type and select D...

Page 28: ...er calls to other contacts immediately when receiving ringback or after consulting with them first Procedure 1 Tap Transfer during a call 2 Do one of the following l Enter the number or select a conta...

Page 29: ...nce Call Setting Up a Local Conference Call You can set up a local conference call with up to four contacts Procedure 1 Place a call to the first party 2 When the first party answers the call select C...

Page 30: ...nference among the original call s and the incoming call is set up If you are in a conference the new party will join the conference Creating a Hybrid UC Meeting You can merge the calls on your phones...

Page 31: ...e 1 Tap Manage 2 Tap Split All Managing Conference Participants You can manage the conference participants to make the conference more flexible Procedure 1 During a conference call select Manage 2 Sel...

Page 32: ...erent Contact your system admin istrator for more information Recording Using a USB Flash Drive You can record active calls onto a USB flash drive connected to your phones and the recordings are saved...

Page 33: ...ne screen displays a recording icon and recording duration Pausing Resuming a Recording When you do not want the current sensitive information to be recorded you can pause the recording After pausing...

Page 34: ...ne Topics Listening to a Recording Pausing Resuming a Playback Fast Forwarding Rewinding a Playback Deleting a Recorded Call Listening to a Recording You can browse and play back the recordings on you...

Page 35: ...k at any time Procedure l Select to skip forward the playback Tap once to skip forward 8 seconds l Select to rewind the playback Tap once to rewind 8 seconds Deleting a Recorded Call You can delete th...

Page 36: ...t is the default channel l 1 to 25 Broadcasts are sent to channel 1 to 25 We recommend that you specify these channels when broadcasting with Polycom IP phones which have 25 channels you can listen to...

Page 37: ...wing figure shows a multicast RTP session on the phone Setting a Paging Group You can edit the information of the paging group Before You Begin A Paging List key is set in advance Get the multicast IP...

Page 38: ...the desired paging group 3 Select Option Delete The phone prompts you whether to delete the paging group 4 Select OK If you want to delete all paging groups you can tap Delete All Receiving Multicast...

Page 39: ...onitor the busy party and estab lish a call after the busy party becomes available to receive a call Note Call completion is not available on all servers For more information contact your system admin...

Page 40: ...n the phone screen You may need to select the soft key to see the DPickup soft key 2 Select DPickup on your phone 3 Enter the phone number which is receiving an incoming call 4 Select DPickup again Th...

Page 41: ...l If you want to park the call against the local extension tap the key l If you want to park the call against the desired extension enter the extension for example 4606 where you want to park the cal...

Page 42: ...d on the shared parking lot Procedure 1 Select Retrieve You may need to select the soft key to see the Retrieve soft key on the dialing screen The phone will retrieve the parked call from the shared p...

Page 43: ...t is answered automatically on the contact s phone as long as the contact is not in an active call Note Intercom is not available on all servers Contact your system administrator for more information...

Page 44: ...rcom Allow feature allows the phone to automatically answer an incoming intercom call If you disable this feature the phone will handle an incoming intercom call like a normal incoming call Note Your...

Page 45: ...ice Mail Code 2 Enter the voice mail code for example 4 in the desired account field 3 Select Save Leaving Voice Mails You can leave a voice mail to someone who is busy or inconvenient to answer the c...

Page 46: ...Yealink CP920 User Guide 42 Related Topic Setting the Voice Mail Code...

Page 47: ...o Blacklist Searching for Contacts Managing the Local Directory Groups You can manage the Local Directory groups when the phone is idle Topics Adding Contact Groups Editing Contact Groups Deleting Con...

Page 48: ...Contacts Adding Contacts When you add a contact to your Local Directory you can choose how much information you want to enter for your contact You are required to enter a contact name at least for ea...

Page 49: ...e to Menu Directory Local Directory 2 Select the desired contact group or All Contacts 3 Select Option Delete All The phone prompts you whether to delete all contacts 4 Select OK Note If the contact a...

Page 50: ...ing contact as a favorite from the Local Directory Procedure 1 Select Directory or navigate to Menu Directory Local Directory 2 Select the desired contact group or All Contacts 3 Highlight the desired...

Page 51: ...s removed from Favorites directory while it still remains in your Local Directory Tip You can also delete a favorite by selecting Option Remove from Favorites Blacklist Incoming calls from the Blackli...

Page 52: ...ll from a specific contact you need to remove it from the Blacklist Procedure 1 Navigate to Menu Directory Blacklist 2 Select the desired blacklist contact 3 Select Option Delete The phone prompts you...

Page 53: ...the mobile phone from the phone Before You Begin Make sure your Bluetooth enabled mobile phone has been paired with your IP phones and mobile contact sync fea ture is enabled Procedure 1 Navigate to...

Page 54: ...e phone screen will prompt Fail to download mobile contacts and the mobile contacts disappear from the phone directory list Related Topics Pairing and Connecting the Bluetooth enabled Mobile Phone Syn...

Page 55: ...criteria to find your desired contact quickly Procedure 1 Navigate to Menu Directory Remote Phone Book 2 Select the desired remote phone book 3 Select Search 4 Enter your search criteria in the search...

Page 56: ...Guide 52 Procedure 1 Navigate to Menu Directory Remote Phone Book 2 Select the desired remote phone book 3 Highlight the desired contact and select Option Add to Blacklist 4 Edit the contact informat...

Page 57: ...iewing History Records The history record saves the call information such as the caller s name and number local line and call duration Procedure 1 Tap History or navigate to Menu History 2 Select the...

Page 58: ...e call history list Procedure 1 Tap History or navigate to Menu History 2 Select the desired list 3 Highlight the desired entry and select Delete Deleting All Call Records You can delete all call reco...

Page 59: ...m admin istrator to find out if this feature is available on the phone For more details about Yealink Cloud feature refer to Yealink Technical Support Topics Registering a Yealink Cloud Account Exitin...

Page 60: ...pts you whether to exit the account 4 Tap OK Changing the Administrator Password By default you require an administrator password to access the Advanced Advanced Settings menu The default pass word is...

Page 61: ...active after the designated time Procedure 1 Navigate to Menu Settings Basic Settings Display Backlight 2 Select the desired time from the Backlight Time field 3 Select Save Adjusting the Screen Contr...

Page 62: ...ic Settings Time Date Time Date Format 2 Select the desired time format or date format 3 Select Save Setting a Key as Send The pound key is used as the send key by default To type a phone number follo...

Page 63: ...unauthorized users from other operations l All keys it only allows users to use the keypad for dialing an emergency number or authorized numbers that set up by your system administrator answering or r...

Page 64: ...en Procedure 1 Tap any locked key the phone prompts you to enter an unlock PIN 2 Enter the desired PIN default 123 in the Unlock PIN field 3 Select OK The lock icon disappears from the phone screen Ch...

Page 65: ...rity Contact ring tone Group ring tone Account ring tone Phone ring tone Topics Setting a Ring Tone for the Phone Setting a Ring Tone for an Account Setting a Ring Tone for a Group Setting a Ring Tone...

Page 66: ...u quickly identify callers according to the ring tones Procedure 1 Select Directory or navigate to Menu Directory Local Directory 2 Select the desired contact group or All Contacts 3 Highlight the des...

Page 67: ...Enabling the Phone Media Handling a Mobile Phone Call on the Phone Editing Device Name of Your Phone Making the Phone Discoverable Deleting the Paired Bluetooth Device Disconnecting the Bluetooth Dev...

Page 68: ...cessing your mobile phone Topics Enabling the Mobile Contacts Sync Feature Viewing Your Mobile Contacts on the Phones Disabling the Mobile Contacts Sync Feature Enabling the Mobile Contacts Sync Featu...

Page 69: ...o disappears from the phone directory list after deactivating the Bluetooth mode Related Topic Deactivating the Bluetooth Mode Enabling the Phone Audio When you enable the phone audio the phone can ac...

Page 70: ...l Answer a call An incoming call to your mobile phone is also shown on the phone you can answer the call on the phone The contacts will be firstly matched with those in the mobile contacts directory t...

Page 71: ...onnect to this device Procedure 1 Tap Paired Bluetooth Device or navigate to Menu Settings Basic Settings Bluetooth Paired Bluetooth Device 2 Select Option Delete The phone prompts you whether to dele...

Page 72: ...Yealink CP920 User Guide 68 2 Select Off from the Bluetooth field 3 Select Save...

Page 73: ...i Fi Mode You can activate the Wi Fi mode to connect your phone to an available wireless network Procedure 1 Navigate to Menu Settings Basic Settings Wi Fi 2 Select On from the Wi Fi field 3 Select Sa...

Page 74: ...e You Begin Make sure that the Wi Fi mode is activated Procedure 1 Navigate to Menu Settings Basic Settings Wi Fi 2 Do one of the following l Select WPS WPS to use the PBC method then long press the W...

Page 75: ...gth when the Wi Fi mode is activated Procedure 1 Navigate to Menu Settings Basic Settings Wi Fi X Available Network s X represents the number of avail able networks 2 Select Detail to view the detaile...

Page 76: ...ating the Wi Fi Mode You should deactivate the Wi Fi mode when you need to connect your phone to the wired network Procedure 1 Navigate to Menu Settings Basic Settings Wi Fi 2 Tap Switch to select Off...

Page 77: ...u need to connect the expansion PSTN box CPN10 in advance Procedure 1 Insert the USB plug on the expansion PSTN box into the USB port on the phone For the information on how to connect expansion PSTN...

Page 78: ...flash times out after the designated time in milliseconds Before You Begin The required flash time may be different in different countries or for different gateways PBX servers Contact your sys tem ad...

Page 79: ...up a conference call using hook flash may be different for different gateways PBX servers Procedure 1 Place a call to the first party 2 When the first party answers the call tap Flash to activate a ho...

Page 80: ...Yealink CP920 User Guide 76 l Call Forward l Call Transfer l Call Waiting l Call Park l Call Pickup l Anonymous Call l Anonymous Call Rejection l Intercom l Multicast Paging l Shared Line l Messages...

Page 81: ...Failed to register the account l Provisioning credentials are wrong l Network is unavailable Topics Investigating Warnings Re provisioning Your Phone Clearing Warnings Related Topic Changing the Admi...

Page 82: ...ield l Select Trace Route then enter the desired IP address or URL in the Trace Route IP or URL field 3 Select Start The screen displays the network status information Rebooting Your Phone The imprope...

Page 83: ...to update the configuration for your phone to apply any changes to system set tings which you can do without restarting it Procedure 1 Navigate to Menu Settings Basic Settings Update Configuration 2 S...

Page 84: ...Appendix Menu Structure 80 Appendix Menu Structure Note The menus in the gray box are not available when the PSTN box CPN10 is not connected to the phone...

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