Yealink CP920 User Guide
36
Call Pickup
You can use call pickup to answer someone else’s incoming call on your phone.
The phone supports the following two call pickup features:
l
Directed Call Pickup
: allows you to pick up incoming calls to another phone.
l
Group Call Pickup
: allows you to pick up incoming calls to any phone within a predefined group.
Check with your system administrator to find out if this feature is available on your phone.
Topics
Picking up a Group Call Directly
Picking up a Call Directly
You can answer a call that rings on another phone.
Before You Begin
The target phone receives an incoming call. Your system administrator has enabled the directed call pickup and set the
directed call pickup code.
Procedure
1.
Tap
.
The
DPickup
appears on the phone screen (You may need to select the
soft key to see the
DPickup
soft
key).
2.
Select
DPickup
on your phone.
3.
Enter the phone number which is receiving an incoming call.
4.
Select
DPickup
again.
The call is answered on your phone.
Picking up a Group Call Directly
When any phone within a predefined group receives an incoming call, you can pick up that call on your phone.
If there are multiple incoming calls on the group at the same time, you can only pick up the first incoming call.
Before You Begin
Your system administrator has enabled the group call pickup and set the group call pickup code.
Procedure
1.
Tap
The
GPickup
appears on the phone screen.
2.
Select
GPickup
on your phone when any phone in the group receives an incoming call.
The call is answered on your phone.
Call Park and Call Retrieve
You can park a call, and then retrieve the call either from your phone or another phone. After parked, the call is placed
on hold, you can continue the conversation after retrieving it.
