8
Service and Warranty Claims Process
Contact the Yard Force Support Center toll-free at
(866) 902-9690 Monday-
Friday between 8:30 AM and 5:00 PM Eastern Time
for service and warranty
support.
Yard Force Service Support agents can help you troubleshoot problems over
the phone to get you back up and running as quickly as possible. In the situation
where service or warranty inspection is needed, please follow these steps:
1. Call Yard Force at
(866) 902-9690 Monday-Friday between 8:30 AM and 5:00
PM Eastern Time.
2. Send in proof-of-purchase and serial number (if applicable) to confirm warranty
Coverage as directed by Yard Force.
3. If service or a warranty evaluation is requested, Yard Force will provide an RGA
number that should be used in all communications with Yard Force and is required
to be indicated on the product itself and on the outside of the box.
4. All shipments to Yard Force must have an RGA number. Any shipment received
that does not have an RGA number clearly marked on the outside of the box will
be refused.
5. All shipments must be sent pre-paid, Yard Force does not pay for any shipping
costs for service or warranty evaluation. Yard Force is not responsible for any
packages that are lost by carrier. We recommend that shipments are made by a
carrier that provides tracking and delivery confirmation.
For more information or to ask questions, please call toll-free
(866) 902-9690
Monday-Friday between 8:30 AM and 5:00 PM Eastern Time
.
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