Product Return Policy
If you are not satisfied with your purchase and wish to make a return, contact our customer
service to inquire about a Return of Merchandise Authorization Number (RMA).
Merchandise returned without an RMA number will not be accepted and will be returned
to the sender. Return requests must be made within 15 days of the customer’s receipt of
the merchandise.
All returns must be unused and in unopened original packaging and include all items and
manuals originally shipped.
The purchaser is responsible for the shipping cost of return shipment. Insurance on the
return shipment is required. Damage or loss of merchandise during shipping is the
responsibility of the sender. Returned shipments that arrive damaged will be returned to
the sender, and credit will not be rendered.
All returned products, parts and materials are subject to a 25% restocking fee. Shipping
and handling cost are non-refundable. All retrofitted, customized and special order item
sales are final and non-returnable.
In Case of Request for Repair
If the failure occurs, stop the operation, turn OFF the power switch, and unplug the power
plug. Please contact the sales agency that this unit was purchased, or Yamato Scientific's
sales office.
< Check following items before contact >
◆
Model Name of Product
◆
Serial Number
◆
Purchase Date
◆
Issue (as detailed as possible)
Responsibility
Please follow instructions in this document when using this unit. Yamato Scientific has no
responsibility for accidents or breakdown of device due to failure to comply. Never conduct
what this document forbids as unexpected accidents or breakdown may result.
Yamato Scientific America Inc.
925 Walsh Ave, Santa Clara, CA 95050
Tel: 1-800-292-6286 / 408-235-7725
http://www.yamato-usa.com
For customer service:
Email: [email protected]
For technical support:
Email: [email protected]
WARRANTY POLICY CONTINUED
WARRANTY INFORMATION
